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Can't do a system recovery


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#1 kla126

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Posted 17 October 2010 - 03:06 PM

My computer has been acting up. Folders list such as programs and control panel when clicked on from start button, are not in ABC order or order of installed. They are jumbled. I keep getting a winsox error and a drwatson error. So I tried doing a system recovery to just wipe everything but when I click F11 from startup I get a blue screen telling me I can't do that. I have tried a scan with malwarebytes and it comes up clean. But I know something is wrong.

I have windows xp professional.

Thanks for your help and if I can give more info let me know.

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#2 hamluis

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Posted 17 October 2010 - 03:24 PM

System manufacturer and model?

What is the exact wording of the error messages, please?

Louis

#3 kla126

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Posted 17 October 2010 - 03:57 PM

Also the screen goes dim all of a sudden. And after I put the computer in standby and then wake it, I cannot use my internet. It says I am using another service to configure my wireless. (I'm not though) While typing this I keep getting a error that says:

Generic Host Process for Win32 services

Ok here is the info

HP Pavillion dv9009cl
AMD 64 x2
2gb ram

The blue screen only comes up when I try to do a system recovery and this is exactly what it says:

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error restart your computer. If this screen appears again
follow these steps:

Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers.
Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check
for hard drive corruption then restart.

Technical information

STOP: 0x0000007B (0xF78AAA98, 0xC0000034, 0x00000000, 0x00000000)

#4 hamluis

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Posted 17 October 2010 - 04:41 PM

I would run the appropriate hard drive diagnostic.

That 7B error is common when users are trying to reinstall/recover XP, it doesn't tell much, IMO.

Louis

Can you boot into safe mode right now?

Can you boot into XP normally right now?

Edited by hamluis, 17 October 2010 - 04:55 PM.


#5 kla126

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Posted 17 October 2010 - 05:11 PM

I did do the chkdsk scan and it came up with no errors. Same with avg virus scan

Yes, I can boot into XP normally and in safe mode. I only get the blue screen error while trying to do a system recovery (hit F11 at start up)

#6 hamluis

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Posted 17 October 2010 - 05:30 PM

Go to Device Manager...click on Disk Drives.

Write down the model number reflected there, then use Google to see who the manufacturer of that drive is. Go the the hard drive manufacturer's website and then download the appropriate hard drive diagnostic utility.

Run that utility on your hard drive.

Chkdsk is not really a hard drive diagnostic, it's more of a Windows tool for repairing file system problems which may impair Windows functioning.

Hard Drive Utilities - http://linuxmafia.com/faq/Hardware/lowlevel-format.html

Louis

#7 kla126

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Posted 17 October 2010 - 06:12 PM

Everything comes up ok when I did a disk utility test. Something is still weird

#8 hamluis

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Posted 17 October 2010 - 07:02 PM

You need to run the long diagnostic, not the short one. The long one is more reliable.

Louis

#9 kla126

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Posted 17 October 2010 - 07:50 PM

I finally found the test, I will do it now.

Edited by kla126, 17 October 2010 - 07:54 PM.





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