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Computer Hanging up/Windows Not Responding Issues


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#1 Helene0710

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Posted 17 October 2010 - 12:00 PM

Not exactly what is wrong here, but it is about to drive me insane. All of a sudden about 2 weeks ago my computer keeps freezing/hanging up and I see and Windows Not Repsonding at the top of my screen. It never closes, nor do I get an error asking me if I want to send a report etc though, because after about 30 seconds or so, it goes back to running. This happens when I am online, or if I am typing in MS Word, yet it doesn't happen if I am playing a game, such as Farmtown on FB. It is also very sluggish when I try and upload/download pictures or files.

When it freezes, my mouse pointer freezes for a couple of seconds, and then it will move...I get the "hand" on my cursor, then if I left click, I get the "hour glass"...that is when I see the Windows is not Responding error on the top. It will be worse if I open a second window in IE.

I am running XP and I use IE 7. I have a Dell Inspiron 1501 laptop. I have checked and double checked for virus or malware using my own virus protection (CS Antivirus/Antispam) as well as Malwarebites. There is nothing. I have defragged my computer and have also did a disk clean up. I recently upgraded my RAM, my local disk (c:) says I have 55.8GB total size and 42.2GB free space.

Can someone please point me in the right direction? I was typing a research paper the other night and it took me hours, because I was trying to go back and forth between 2 windows and it kept hanging up.

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#2 hamluis

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Posted 17 October 2010 - 01:04 PM

I suggest taking a look at two things:

a. Browser add-ons (toolbars, etc).

b. Installed programs (programs I consider "junk" that uses resources and are less than eye-candy on a system).

I would also take a look in Event Viewer for clues to problems.

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/topic40108.html

Since you have a laptop...you need to also consider the possibility of overheating.

Louis

#3 Helene0710

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Posted 17 October 2010 - 03:07 PM

Well this can't be good....When I looked at the Event Viewer, under System there are a ton of errors, all say
The device/device/harddiskO/D has a bad block. Without knowing a lot about computer hardware, I am assuming that this means my hard drive is crashing. I hope I am wrong, but somehow I doubt it. So am I right?

Under Security, there was nothing listed, and there were several errors under application. I will list the ones for the month of October

Error - 10/17/2010 - Catagory (101) Event 1002 - Application Hang
Hanging Application mmc.exe version 5.2.3790.4136 hang module hungapp version 0.0.0.0 hang address 0x00000000

Error - 10/17/2010 - Catagory NONE Event 1001 - Application Hang
Fault Bucket 735639368

Error - 10/17/2010 - Catagory (101) Event 1002 - Application Hang
Hanging application taskmgr.exe version 5.1.2600.5512 hang module hungapp version 0.0.0.0 hang address 0x00000000

Error - 10/17/2010 - Cagatory (101) Event 1002 - Application Hang
Hanging application iexplore.exe version 7.0.6000.17091 hang module hungapp version 0.0.0.0 hang address 0x00000000

Error - 10/16/2010 - Catagory (101) Event 1002 - Application Hang
Hanging application EXCEL.EXE version 11.0.8328.0 hang module hung application version 0.0.0.0 hang address 0x00000000

Error - 10/13/2010 - Catagory (100) Event 1000 - Application Hang
Faulting application Isafe.exe version 9.0.0.0 faulting module Isafeserv.dll version 9.0.0.0 fault address 0x00011790

Error - 10/1/2010 - Catagory NONE Event 1000 - Application Hang
Faulting application ccupdate.exe version 5.0.0.626 faulting module unknown version 0.0.0.0 falt address 0x00161856

Interesting though, I typed all of this out, did not copy and paste, and not one time did it hang

#4 cryptodan

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Posted 17 October 2010 - 03:11 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#5 Helene0710

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Posted 17 October 2010 - 04:11 PM

Ok, done, and here are the results...

http://speccy.piriform.com/results/PbOII5wNz2GxFN4oRpPNSpc

Edited by Helene0710, 17 October 2010 - 04:15 PM.


#6 cryptodan

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Posted 17 October 2010 - 04:40 PM

What is your Dell Service Tag Number?

#7 Helene0710

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Posted 17 October 2010 - 04:44 PM

How do I find out my Dell Service Tag number? I didn't buy the machine from Dell, bought it used from a friend. Also I decided to run the check disk and all showed up fine except during process 4 of 5 I got one message that said "Windows replaced bad clusters in file 16245 of name /progra~1/java/jre6/bin/client/classes.jsa"

Now I have been surfing the web for about 10 or 15 minutes and knocking wood as I type this...I have not hung up at all....Do you think this could have fixed my problem, or perhaps it runs deeper than that?

#8 cryptodan

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Posted 17 October 2010 - 04:47 PM

It very well could be that the chkdsk solved the issue. Keep us posted, as in your first post you mentioned bad blocks on Drive D is there a System Restore partition on your Hard Drive?

#9 Helene0710

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Posted 17 October 2010 - 04:54 PM

I don't believe there is a system restore partition but how can I check to be sure? So if I am understanding you correctly, that "bad block" is in my "D" drive not my "C" drive? I thought I read somewhere that the "O" refers to the "C" drive or did I misunderstand? The "D" drive is my CD/DVD drive correct? I have never been able to put a DVD in their and play it, and I don't think I have ever tried a CD....If this is the case, just curious, would this have had anything to do with the "hang ups" I was getting? I mean it had gotten progressively worse...All of a sudden, it has stopped since I did that check disk...Now I will know for sure here in a little while when I attempt to type another research paper from school.

I am sorry if I am asking too many questions, I just want to make sure I understand correctly.

#10 cryptodan

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Posted 17 October 2010 - 04:56 PM

Go to Control Panel then Administrative Tools then Computer Management under that you will find Disk Management click on that and tell me what you see.

#11 Helene0710

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Posted 17 October 2010 - 05:18 PM

I have attached a screen shot of what I see...is this what you are looking for?

Attached Files



#12 cryptodan

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Posted 17 October 2010 - 05:47 PM

No recovery partition, does this error come up each time you put a cd/dvd in the cd-rom/dvd drive?

#13 Helene0710

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Posted 17 October 2010 - 06:00 PM

I never got the error when I put a cd/dvd in the drive...I found the error in the Event Viewer for the very first time today. I am trying to think what happened the last time I tried to put a DVD in the drive, I want to say it came up with an error that said something about not being able to read it. When I first got the computer, it was pretty much dumped. I took it somewhere for them to reinstall windows, office, etc..the things I generally use it for and never thought much about the cd/dvd drive because I don't use it that much. Then when I went to use it one day, I just assumed that the guy never put the software back in...So you do think the drive is damaged, or there just isn't one?

Obviously if there is no partition than I can't reinstall it can I? So at the risk out sounding like I have no clue....from the info I gave you do you think there is any damage to my c: drive or is it just the d:? and do you think I will still be able to use my computer with the damage to the d: drive, or is that something I need to fix right away? ...what are my options?

#14 cryptodan

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Posted 17 October 2010 - 06:05 PM

Was it just one occurrence of this error?

#15 Helene0710

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Posted 17 October 2010 - 06:13 PM

There are several occurances of this error in the event viewer starting from 10/10...the last one being at like 2:30pm today..none since then, just information. Is that what you are asking? Do you need a screen shot?

Edited by Helene0710, 17 October 2010 - 06:17 PM.





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