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Black Screen Issue


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#1 SmokeViper07

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Posted 17 October 2010 - 01:34 AM

I was recently handed a laptop to attempt to fix from a friend which is a Toshiba Satellite A215S4697 running Windows Vista. When it is powered on it fails to boot displaying a black screen repeating an error until powered off. As soon as the power is turned on the optical drive makes a buzzing noise about 3 times followed by the black screen displaying the error message as follows:

"For Realtek RTL8100E/8101E Fast Ethernet Network Adapter v.1.02 (060529)
PXE-E61 Media Test Failure, Check Cable
PXE-M0F Exiting PXE ROM"

While displaying this Black Screen Error message, the prior buzzing noise from the optical drive is replaced by a repeated clicking sound from what I believe is the Hard drive, it sounds like it is continuously attempting to mount and boot without success.

Any Suggestions on how I can diagnose this issue, I am aware it is some sort of Hardware Issue involving the Ethernet Card though I am unsure of how to begin troubleshooting. As far as I know, there hasn't been any new recent installs that could cause registry or other software corruption. Thanks in Advance.

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#2 caperjac

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Posted 17 October 2010 - 08:47 AM

first try going into the bios setup and disabling the boot from lan if it need be

My answers are my opinion only,usually


#3 hamluis

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Posted 17 October 2010 - 12:05 PM

When a system attempts a network boot...and user has not changed the BIOS settings to effect such...it's often a sign that the CMOS battery needs to be replaced.

A weak battery may affect any number of hardware settings.

Louis

#4 SmokeViper07

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Posted 17 October 2010 - 02:38 PM

Thanks for the Quick responses. I Just went into the BIOS and disabled the boot from LAN option as you said though, when I was looking through the options I noticed the BIOS isn't recognizing a Hard drive to boot from and only has the optical drive, LAN, and FDD for bootable devices. Would this be a sign of a bad CMOS battery as you mentioned or does it sound more like a hard drive issue?

Note: It is still displaying the black screen with the same Error

Edited by SmokeViper07, 17 October 2010 - 02:40 PM.





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