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Antivirus-2010


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5 replies to this topic

#1 DRAMTR02

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Posted 16 October 2010 - 07:58 PM

Help! Today I got a Antivirus-2010 pop-up. I'm not very technical and am having a lot of trouble removing. I'm in 'safe-mode' logged in as Administrator.

I've followed the instructions on the following link:
http://www.bleepingcomputer.com/forums/topic34773.html

The trouble happens at the GMER step. I get a warning about rootkit activity; click NO; then uncheck the IAT/EAT, C:\, and Show All boxes. When I click SCAN nothing happens and the window closes.

I also tried running the Malwarebytes' Anti-Malware, which I had downloaded last spring, but that alo just closes without running.

Any assistance will be appreciated.

Orange Blossom,

Thanks for responding. I've attached the DDS log.

Merged 2 posts and removed my reply. ~ OB

Attached Files

  • Attached File  DDS.txt   6.74KB   1 downloads

Edited by Orange Blossom, 17 October 2010 - 03:26 PM.


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#2 m0le

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Posted 26 October 2010 - 06:24 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
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#3 DRAMTR02

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Posted 28 October 2010 - 12:03 PM

I'm still here. Thanks for responding.

#4 m0le

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Posted 28 October 2010 - 07:06 PM

Please run TDSSKiller to see if we have any rootkit problems first

  • Download TDSSKiller and save it to your Desktop.

  • Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.

  • Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK.

    "%userprofile%\Desktop\TDSSKiller.exe" -l report.txt

  • Now click Start Scan.
  • If Malicious objects are found, ensure Cure is selected then click Continue > Reboot now.
  • Click Close
  • Finally press Report and copy and paste the contents into your next reply. If you've rebooted then the log will be found at C:\

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#5 m0le

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Posted 31 October 2010 - 07:55 PM

Hi,

I have not had a reply from you for 3 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open. The time taken between posts can also change the situation with your PC making it more difficult to help you.

If you like you can PM me.

Thanks,


m0le
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#6 m0le

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Posted 01 November 2010 - 08:45 PM

This topic has been closed.

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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