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Cloudy Suspicious Virus


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#1 nambucaveman

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Posted 16 October 2010 - 07:45 PM

Hello,

I'm a newbie to this forum and was referred by a friend. I'll try to describe my problem the best that I can. My computer skill are probably slightly above average as I can do some advanced things.

My computer has Windows Vista and I am using Norton 360 (just did my full updates to 4.0). About 10 days ago I started getting a message that I had a virus and that Norton had removed it. Each time I restarted my computer I got the same message. So I looked at the description of where the virus was located on my computer and started doing some detective work. The virus was in my Windows temp file. I tried deleting it but it wouldn't work.

I've tried a few other removal programs including Mbam and it didn't work either. I disabled my automatic restore and Windows Defender and went into safe mode and ran the Norton, but when I went back into Normal mode the damn thing came back. I've tried several times to delete it in Safe Mode and it still comes back.

The last few days things have been quite, but I'm not convinced I'm out of the woods yet. I think that damn thing is hiding some place and going to pop back up.

I need help checking if my computer is infected and if so, how do I remove it.

I really appreciate any help people can give me.

David

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#2 boopme

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Posted 16 October 2010 - 08:19 PM

Hello ,did it give the virus a name? Are you running XP or another?

Clean the Temp files.

TFC by OT
Please download TFC by Old Timer and save it to your desktop.
alternate download link
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
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#3 nambucaveman

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Posted 16 October 2010 - 09:07 PM

Thanks for the reply. The virus is cloudy suspicious. I'll try running that program, but I'm not putting Mbam back on my computer. I wasn't very happy with that program for some personal reasons. The big thing is that I'd like to get it off my computer and not install a bunch of other programs that may slow my computer down.


:thumbsup: <---,-"

^^virus

#4 boopme

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Posted 16 October 2010 - 09:15 PM

We can remove them all when done. If you prefer not to run MBAM then do the first 3 items in safe mode .
reboot to normal then run an Online scan ,no install... post the logs and tll me how your runnning.



Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 nambucaveman

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Posted 17 October 2010 - 02:56 AM

Ok I kind of screwed up. I ran ESet and didn't save the information at the end. It said I had a Trojan virus. I'm not sure if it repaired it or not. I closed the program and restarted it. It took quite a long time and I admit that I was driving some of the time (no I wasn't on the computer, but had it in the passenger seat). The crap files are still in my temp file so I'm not sure what to do now. Should I run Eset again? Should I run the other program you posted about?

Oh I think I blew it.

#6 boopme

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Posted 17 October 2010 - 11:12 PM

Please do the first 3 items in safe mode then rerun ESET
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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