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Fixing Roommate's PC - Fraud.Sysguard issues?


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#1 KAInc

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Posted 16 October 2010 - 03:16 PM

Trying to fix my roommate's PC for him. He is having some internet connectivity issues with certain programs (but not others). Opera, Final Fantasy XIV, SUPERAntiSpyware, Windows Update, and Live365 Internet Radio client are unable to bypass some imaginary firewall (yes, windows firewall is turned off, and no there is no other firewall in place, to our knowledge..), but for whatever reason Firefox still has perfect internet connectivity.

Spybot found a "Fraud.Sysguard" and -supposedly- removed it, stating a HKEY_USERS\S-1-5-21-4115756646-90251412-1140787313-1000\Software\Microsoft\Windows\CurrentVersion\Policies\Associations\LowRiskFileTypes registry for it.

The issue we're trying to clear up is restoring internet connectivity to the above programs. Any help would be -greatly- appreciated.

Thanks in advance,
KAInc

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#2 DaChew

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Posted 16 October 2010 - 03:35 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Chewy

No. Try not. Do... or do not. There is no try.

#3 KAInc

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Posted 16 October 2010 - 05:15 PM

Thank you for replying so quickly.

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4854

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18975

10/16/2010 3:12:57 PM
mbam-log-2010-10-16 (15-12-57).txt

Scan type: Quick scan
Objects scanned: 134527
Time elapsed: 4 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 DaChew

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Posted 16 October 2010 - 05:31 PM

What security software is installed?
Chewy

No. Try not. Do... or do not. There is no try.

#5 KAInc

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Posted 16 October 2010 - 05:38 PM

Malwarebytes, Spybot, SUPERAntispyware, Adaware, and ESET NOD32 Antivirus 4. Also use ATF-Cleaner and Ccleaner.

#6 DaChew

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Posted 16 October 2010 - 05:45 PM

Is TeaTimer enabled?
Chewy

No. Try not. Do... or do not. There is no try.

#7 KAInc

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Posted 16 October 2010 - 05:54 PM

I'm sorry I had missed the tea timer part of your post, I've re run the scan here are the new results.

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4854

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18975

10/16/2010 3:52:26 PM
mbam-log-2010-10-16 (15-52-26).txt

Scan type: Quick scan
Objects scanned: 134471
Time elapsed: 3 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 DaChew

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Posted 16 October 2010 - 06:03 PM

Let me rephrase, was teatimer enabled when you started working on the computer?
Chewy

No. Try not. Do... or do not. There is no try.

#9 KAInc

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Posted 16 October 2010 - 06:05 PM

Yes, Teatimer runs all the time unless specifically directed otherwise by someone with more knowledge than either of us. =)

#10 DaChew

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Posted 16 October 2010 - 06:11 PM

In most security forums(even spybot's) teatimer is turned off so it won't interfer with removal of an infection.

I have used spybot from very early in it's developement.

If you don't completely understand what Tea Timer does and how it does it, leave it permanently disabled.


http://aumha.net/viewtopic.php?t=32409
Chewy

No. Try not. Do... or do not. There is no try.

#11 KAInc

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Posted 16 October 2010 - 06:16 PM

Disabled as per the directions in that post. Another MB quick scan with results posted?

#12 DaChew

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Posted 16 October 2010 - 06:22 PM

Another MB quick scan with results posted?


No, the damage has already been done, I would suggest reinstalling those apps you listed to see if that would get them connected again.

There's another option but try that first.
Chewy

No. Try not. Do... or do not. There is no try.

#13 KAInc

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Posted 16 October 2010 - 06:35 PM

No dice. Live365 client still does not see any internet access after fresh install. Neither does SAS, but that one doesn't seem to want to uninstall to try a new installation. Opera (upon fresh install) also does not see an internet connection, neither does Windows Update, if I'm understanding the 80072EFD error after brief google browsing. We're loathe to uninstall/reinstall FFXIV, just given the installation/update process, since 4/5 of the ones I mentioned before aren't working, but will if you insist.

The PC clearly has internet access, as I'm posting from it right now (through Firefox).

Sorry if we're a headache. :thumbsup:

#14 KAInc

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Posted 19 October 2010 - 06:22 PM

Thank you for the time you spent helping me resolve my issues. My local IT guy took a look at the system and ran a system restore. I reinstalled Opera, Live365 client, and all my programs now work fully. Scans came back clean so I think we can call this issue resolved. Again thank you for your time and help.




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