Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSOD Windows XP when insert Quicktime CD


  • Please log in to reply
27 replies to this topic

#1 Thu Win

Thu Win

  • Members
  • 126 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:41 AM

Posted 16 October 2010 - 04:11 AM

bsod error when quicktime CD insert. All cd ok. The error says bad pool header and some stop code 0x0000007e

I checked the log and found the below errors:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 10/16/2010
Time: 9:25:18 AM
User: N/A
Computer: DELLE1705
Description:
The adfs service failed to start due to the following error:
The system cannot find the file specified.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp .

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 10/16/2010
Time: 9:25:18 AM
User: N/A
Computer: DELLE1705
Description:
The HID Input Service service terminated with the following error:
The specified module could not be found.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp .

My Blog (http://tyw7.blogspot.com/) | Follow me on Twitter (@tyw77) | My YouTube Channel (http://www.youtube.com/wikipedian7)

Do you have Norton products and is still within subscription? Then why not check if you can UPGRADE for free to the latest version! Visit http://www.norton.com/nuc.


BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,896 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:41 AM

Posted 16 October 2010 - 06:30 AM

From what I see...the ADFS service...may typically refer to Active Directory Federation Services...which is not installed on XP.

The Human Interface Device service...relates to hot buttons on keyboards, remote controls, and multimedia devices. This is native to XP.

Those service control manager errors are generated when a key service fails/stops.

7E STOP errors...courtesy of http://www.aumha.org/a/stop.htm:

"0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED[/b
A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues. Check Event Viewer (EventVwr.msc) for additional information.'

Lots of words, little info.

Let's try this.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then [b]File/Save Selected Items
.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Does the BSOD occur when other CDs are inserted? Does the drive read all types of CDs/DVDs properly? What happens when you insert a bootable CD?

Louis

#3 Thu Win

Thu Win
  • Topic Starter

  • Members
  • 126 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:41 AM

Posted 16 October 2010 - 11:48 AM

All other CDs read properly, at least most of the other do. The Bluescreenview came up blank.

My Blog (http://tyw7.blogspot.com/) | Follow me on Twitter (@tyw77) | My YouTube Channel (http://www.youtube.com/wikipedian7)

Do you have Norton products and is still within subscription? Then why not check if you can UPGRADE for free to the latest version! Visit http://www.norton.com/nuc.


#4 hamluis

hamluis

    Moderator


  • Moderator
  • 55,896 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:41 AM

Posted 16 October 2010 - 01:17 PM

Go...Control Panel/Performance & Maintenance/System...click Advanced tab.

Bottom section is Startup & Recovery...click Settings button there. Remove check mark from Automatically Restart (if one is there), then click OK.

Now...there is a button near the bottom titled Error Reporting, click that...Enable Error Reporting should already be selected, with check marks in both options.

Louis

#5 Thu Win

Thu Win
  • Topic Starter

  • Members
  • 126 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:41 AM

Posted 16 October 2010 - 04:04 PM

And then what? Invoke the error again?

My Blog (http://tyw7.blogspot.com/) | Follow me on Twitter (@tyw77) | My YouTube Channel (http://www.youtube.com/wikipedian7)

Do you have Norton products and is still within subscription? Then why not check if you can UPGRADE for free to the latest version! Visit http://www.norton.com/nuc.


#6 hamluis

hamluis

    Moderator


  • Moderator
  • 55,896 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:41 AM

Posted 16 October 2010 - 04:09 PM

Yes :thumbsup:.

Louis

#7 Thu Win

Thu Win
  • Topic Starter

  • Members
  • 126 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:41 AM

Posted 16 October 2010 - 06:49 PM

If its not major, is it possible to defer this to a later date? I got a close deadline to meet.

P.S. I've uninstall the catchme at adfs driver from the device manager. I've recently used combo fix and the tdds killer came up clean.

Edited by Wikipedian, 16 October 2010 - 06:50 PM.

My Blog (http://tyw7.blogspot.com/) | Follow me on Twitter (@tyw77) | My YouTube Channel (http://www.youtube.com/wikipedian7)

Do you have Norton products and is still within subscription? Then why not check if you can UPGRADE for free to the latest version! Visit http://www.norton.com/nuc.


#8 hamluis

hamluis

    Moderator


  • Moderator
  • 55,896 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:41 AM

Posted 16 October 2010 - 09:00 PM

No problem for me or anyone else here at the forum :thumbsup:.

I cannot say what is major or minor on your system...you posted what you perceived as a problem and forum members try to respond to what you post.

Louis

#9 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:10:41 AM

Posted 16 October 2010 - 10:38 PM

If its not major, is it possible to defer this to a later date? I got a close deadline to meet.

P.S. I've uninstall the catchme at adfs driver from the device manager. I've recently used combo fix and the tdds killer came up clean.



What made you use Combofix?

#10 Thu Win

Thu Win
  • Topic Starter

  • Members
  • 126 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:41 AM

Posted 17 October 2010 - 04:58 AM

Just wanted to know if I'm infected or not

My Blog (http://tyw7.blogspot.com/) | Follow me on Twitter (@tyw77) | My YouTube Channel (http://www.youtube.com/wikipedian7)

Do you have Norton products and is still within subscription? Then why not check if you can UPGRADE for free to the latest version! Visit http://www.norton.com/nuc.


#11 hamluis

hamluis

    Moderator


  • Moderator
  • 55,896 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:41 AM

Posted 17 October 2010 - 07:20 AM

Worth reading, IMO: ComboFix usage, Questions, Help - Look here - http://www.bleepingcomputer.com/forums/topic273628.html

Louis

#12 Thu Win

Thu Win
  • Topic Starter

  • Members
  • 126 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:41 AM

Posted 11 November 2010 - 03:34 PM

I did that but the error still doesn't get logged. But I did take a screenshot of the BSOD:

I force shutdown before the dump complete. What dump setting should I use? I have set it to complete dump but later change it to no dump.

Posted Image
Posted Image

Edited by Wikipedian, 11 November 2010 - 03:36 PM.

My Blog (http://tyw7.blogspot.com/) | Follow me on Twitter (@tyw77) | My YouTube Channel (http://www.youtube.com/wikipedian7)

Do you have Norton products and is still within subscription? Then why not check if you can UPGRADE for free to the latest version! Visit http://www.norton.com/nuc.


#13 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:10:41 AM

Posted 11 November 2010 - 03:40 PM

STOP Error 0x19 you may have a corrupted filesystem or a driver is missing that was deleted when you ran Combofix.

Can you boot up into Safe Mode?

#14 Thu Win

Thu Win
  • Topic Starter

  • Members
  • 126 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:41 AM

Posted 11 November 2010 - 03:47 PM

Yes. Its windows xp not server 2003. Plus, this problem is happening BEFORE combofix.

Edit: I have Windows XP Pro SP3. 2 GB ram. Norton Internet Security 2011 installed.

Edited by Wikipedian, 11 November 2010 - 04:05 PM.

My Blog (http://tyw7.blogspot.com/) | Follow me on Twitter (@tyw77) | My YouTube Channel (http://www.youtube.com/wikipedian7)

Do you have Norton products and is still within subscription? Then why not check if you can UPGRADE for free to the latest version! Visit http://www.norton.com/nuc.


#15 Thu Win

Thu Win
  • Topic Starter

  • Members
  • 126 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:41 AM

Posted 27 November 2010 - 08:37 AM

bump!

My Blog (http://tyw7.blogspot.com/) | Follow me on Twitter (@tyw77) | My YouTube Channel (http://www.youtube.com/wikipedian7)

Do you have Norton products and is still within subscription? Then why not check if you can UPGRADE for free to the latest version! Visit http://www.norton.com/nuc.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users