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Pop ups and slow computer


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2 replies to this topic

#1 EricaT

EricaT

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Posted 15 October 2010 - 11:04 PM

Hi there,

My laptop has been running slowly lately. My first instinct was to close some programs in my Windows Task Manager that may be inhibiting the speed. I noticed that an svchost.exe program was using a lot of memory and CPU. Along with the slowness are internet pop ups of antivirus program advertisements and Get Rich Quick Scheme websites. Also, my sound driver has been affected. When I want to adjust the volume on my laptop, I get an error that says that I don't have an audio device installed when I know I do. I would greatly appreciate it if someone helps me. I've been here before (unfortunately many times for virus problems) and the advisors here are great. Thank you again Bleeping Computers for helping me.

Here is my DDS log and attached are the attach and ark texts.

Thanks again,

Erica





DDS (Ver_10-10-10.03) - NTFSx86
Run by Erica Tran at 18:05:42.50 on Fri 10/15/2010
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.991.490 [GMT -7:00]

AV: AVG Internet Security *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
FW: AVG Firewall *enabled* {8decf618-9569-4340-b34a-d78d28969b66}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
svchost.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\AVG\AVG9\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
svchost.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\AVG\AVG9\avgfws9.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\Program Files\AVG\AVG9\avgam.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\lxctcoms.exe
C:\WINDOWS\system32\nvsvc32.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\mqsvc.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Documents and Settings\Erica Tran.ERICA\My Documents\Downloads\dds.scr
C:\Program Files\AVG\AVG9\avgcsrvx.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://google.com/
uSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=pavilion&pf=laptop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=pavilion&pf=laptop
uInternet Connection Wizard,ShellNext = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=pavilion&pf=laptop
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
uRun: [Google Update] "c:\documents and settings\erica tran.erica\local settings\application data\google\update\GoogleUpdate.exe" /c
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [hpWirelessAssistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe
mRun: [SunJavaUpdateSched] c:\program files\java\jre1.5.0_06\bin\jusched.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [nwiz] nwiz.exe /installquiet /nodetect
mRun: [MsmqIntCert] regsvr32 /s mqrt.dll
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [Cpqset] c:\program files\hewlett-packard\default settings\cpqset.exe
mRun: [RecGuard] c:\windows\sminst\RecGuard.exe
mRun: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
dRunOnce: [SWHelper] "c:\windows\system32\macromed\shockwave 10\PostUpdate.exe" 1011016
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpphot~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1286227630184
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: avgrsstarter - avgrsstx.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\ericat~1.eri\applic~1\mozilla\firefox\profiles\u24scn9o.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - component: c:\program files\avg\avg9\firefox\components\avgssff.dll
FF - plugin: c:\documents and settings\all users\application data\nexonus\ngm\npNxGameUS.dll
FF - plugin: c:\documents and settings\erica tran.erica\local settings\application data\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJPI150_06.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnupdater2.dll
FF - plugin: c:\program files\pando networks\media booster\npPandoWebPlugin.dll

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);

============= SERVICES / DRIVERS ===============

R0 AVGIDSErHrxpx;AVG9IDSErHr;c:\windows\system32\drivers\AVGIDSxx.sys [2010-10-11 25168]
R0 AvgRkx86;avgrkx86.sys;c:\windows\system32\drivers\avgrkx86.sys [2010-10-11 52872]
R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2010-10-11 216400]
R1 AvgMfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2010-10-11 29584]
R1 AvgTdiX;AVG Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2010-10-11 243024]
R2 avg9wd;AVG WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2010-10-12 308136]
R2 avgfws9;AVG Firewall;c:\program files\avg\avg9\avgfws9.exe [2010-10-12 2331544]
R2 AVGIDSAgent;AVG9IDSAgent;c:\program files\avg\avg9\identity protection\agent\bin\AVGIDSAgent.exe [2010-10-12 5897808]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R3 5U870CAP_VID_1262&PID_25FD;HP Pavilion Webcam ;c:\windows\system32\drivers\5U870CAP.sys [2006-6-6 61952]
R3 Avgfwdx;Avgfwdx;c:\windows\system32\drivers\avgfwdx.sys [2010-10-11 30104]
R3 AVGIDSDriverxpx;AVG9IDSDriver;c:\program files\avg\avg9\identity protection\agent\driver\platform_xp\AVGIDSDriver.sys [2010-10-11 122448]
R3 AVGIDSFilterxpx;AVG9IDSFilter;c:\program files\avg\avg9\identity protection\agent\driver\platform_xp\AVGIDSFilter.sys [2010-10-11 30288]
R3 AVGIDSShimxpx;AVG9IDSShim;c:\program files\avg\avg9\identity protection\agent\driver\platform_xp\AVGIDSShim.sys [2010-10-11 26192]
S0 vxwdch;vxwdch;c:\windows\system32\drivers\ljqwdxms.sys --> c:\windows\system32\drivers\ljqwdxms.sys [?]
S3 Avgfwfd;AVG network filter service;c:\windows\system32\drivers\avgfwdx.sys [2010-10-11 30104]
S3 bfturboh;BUFFALO TurboUSB for HD Filter;c:\windows\system32\drivers\bfturboh.sys [2010-10-10 17280]
S3 cpuz132;cpuz132;\??\c:\docume~1\ericat~1.eri\locals~1\temp\cpuz132\cpuz132_x32.sys --> c:\docume~1\ericat~1.eri\locals~1\temp\cpuz132\cpuz132_x32.sys [?]

=============== Created Last 30 ================

2010-10-16 00:16:50 -------- d-----w- c:\program files\CCleaner
2010-10-14 00:50:31 -------- d-----w- c:\docume~1\ericat~1.eri\locals~1\applic~1\PMB Files
2010-10-14 00:15:55 -------- d-----w- c:\docume~1\ericat~1.eri\applic~1\TeamViewer
2010-10-13 00:05:13 12536 ----a-w- c:\windows\system32\avgrsstx.dll
2010-10-12 04:35:00 -------- d--h--w- C:\$AVG
2010-10-12 04:34:39 216400 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2010-10-12 04:34:30 -------- d-----w- c:\windows\system32\drivers\Avg
2010-10-12 04:34:27 -------- d-----w- c:\docume~1\alluse~1\applic~1\AVG Security Toolbar
2010-10-12 04:34:10 25168 ----a-w- c:\windows\system32\drivers\AVGIDSxx.sys
2010-10-12 04:34:07 52872 ----a-w- c:\windows\system32\drivers\avgrkx86.sys
2010-10-12 04:34:06 243024 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2010-10-12 04:33:51 50968 ----a-w- c:\windows\system32\avgfwdx.dll
2010-10-12 04:33:51 30104 ----a-w- c:\windows\system32\drivers\avgfwdx.sys
2010-10-11 06:25:01 -------- d-----w- c:\docume~1\ericat~1.eri\applic~1\Malwarebytes
2010-10-11 06:24:40 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-10-11 06:24:39 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-10-11 06:24:38 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-10-11 05:00:39 21504 ----a-w- c:\windows\system32\hidserv.dll
2010-10-11 05:00:39 21504 ----a-w- c:\windows\system32\dllcache\hidserv.dll
2010-10-11 05:00:24 59264 ----a-w- c:\windows\system32\drivers\USBAUDIO.sys
2010-10-11 05:00:24 59264 ----a-w- c:\windows\system32\dllcache\usbaudio.sys
2010-10-11 04:14:23 -------- d-----w- c:\program files\Guitar Pro 5
2010-10-11 03:49:35 -------- d-----w- c:\docume~1\ericat~1.eri\applic~1\Guitar Pro 6
2010-10-11 03:49:35 -------- d-----w- c:\docume~1\alluse~1\applic~1\Guitar Pro 6
2010-10-11 03:05:46 -------- d-----w- c:\docume~1\ericat~1.eri\locals~1\applic~1\Songbird2
2010-10-11 02:07:26 15664 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2010-10-11 02:07:26 109360 ----a-w- c:\windows\system32\GEARAspi.dll
2010-10-11 02:01:09 -------- d-----w- c:\docume~1\ericat~1.eri\locals~1\applic~1\AOL
2010-10-11 02:01:09 -------- d-----w- c:\docume~1\ericat~1.eri\locals~1\applic~1\AIM
2010-10-11 02:00:45 -------- d-----w- c:\docume~1\alluse~1\applic~1\AIM
2010-10-11 02:00:40 -------- d-----w- c:\program files\common files\Software Update Utility
2010-10-11 02:00:40 -------- d-----w- c:\program files\AIM
2010-10-11 01:45:01 -------- d-----w- c:\docume~1\ericat~1.eri\locals~1\applic~1\Temp
2010-10-11 01:44:59 -------- d-----w- c:\docume~1\ericat~1.eri\locals~1\applic~1\Google
2010-10-11 01:38:11 17280 ----a-r- c:\windows\system32\drivers\bfturboh.sys
2010-10-11 01:35:19 -------- d-----w- c:\windows\system32\wbem\repository\FS
2010-10-11 01:35:19 -------- d-----w- c:\windows\system32\wbem\Repository
2010-10-11 01:35:01 -------- d-----w- c:\program files\Driver Whiz
2010-10-11 01:35:01 -------- d-----w- c:\docume~1\ericat~1.eri\locals~1\applic~1\PC_Drivers_Headquarters
2010-10-11 01:35:01 -------- d-----w- c:\docume~1\alluse~1\applic~1\UAB
2010-10-10 20:07:17 -------- d-----w- c:\docume~1\ericat~1.eri\applic~1\Songbird2
2010-10-09 05:31:29 -------- d-----r- c:\program files\Skype
2010-10-08 13:37:44 9600 ----a-w- c:\windows\system32\drivers\hidusb.sys
2010-10-08 13:37:44 9600 ----a-w- c:\windows\system32\dllcache\hidusb.sys
2010-10-08 13:37:36 25856 ----a-w- c:\windows\system32\drivers\usbprint.sys
2010-10-08 13:37:36 25856 ----a-w- c:\windows\system32\dllcache\usbprint.sys
2010-10-08 13:37:28 31616 ----a-w- c:\windows\system32\drivers\usbccgp.sys
2010-10-08 13:37:28 31616 ----a-w- c:\windows\system32\dllcache\usbccgp.sys
2010-10-07 21:28:32 26496 ----a-w- c:\windows\system32\dllcache\usbstor.sys
2010-10-05 03:50:33 -------- d-----w- c:\windows\system32\CatRoot_bak
2010-10-05 03:44:46 -------- d-----w- c:\docume~1\ericat~1.eri\locals~1\applic~1\Adobe
2010-10-05 03:28:11 352640 ------w- c:\windows\system32\dllcache\srv.sys
2010-10-05 03:26:58 454016 ------w- c:\windows\system32\dllcache\mrxsmb.sys
2010-10-05 03:26:26 743936 ------w- c:\windows\system32\dllcache\helpsvc.exe
2010-10-05 03:25:51 82432 ------w- c:\windows\system32\dllcache\fontsub.dll
2010-10-05 03:25:12 360320 ------w- c:\windows\system32\dllcache\tcpip.sys
2010-10-05 03:25:12 245248 ------w- c:\windows\system32\dllcache\mswsock.dll
2010-10-05 03:25:12 148992 ------w- c:\windows\system32\dllcache\dnsapi.dll
2010-10-05 03:23:31 332800 ------w- c:\windows\system32\dllcache\netapi32.dll
2010-10-05 03:09:37 202752 ------w- c:\windows\system32\dllcache\rmcast.sys
2010-10-05 03:09:31 3555328 ------w- c:\windows\system32\dllcache\moviemk.exe
2010-10-05 03:09:28 74240 ------w- c:\windows\system32\dllcache\mscms.dll
2010-10-05 03:09:27 331776 ------w- c:\windows\system32\dllcache\msadce.dll
2010-10-05 03:09:22 1172480 ------w- c:\windows\system32\dllcache\msxml3.dll
2010-10-05 03:09:21 413544 ------w- c:\windows\system32\dllcache\wmspdmod.dll
2010-10-05 03:09:14 153088 ------w- c:\windows\system32\dllcache\triedit.dll
2010-10-05 03:09:13 228864 ------w- c:\windows\system32\dllcache\wmasf.dll
2010-10-05 03:07:59 5537792 ------w- c:\windows\system32\dllcache\wmp.dll
2010-10-05 03:07:57 272128 ------w- c:\windows\system32\drivers\bthport.sys
2010-10-05 03:07:57 272128 ------w- c:\windows\system32\dllcache\bthport.sys
2010-10-05 03:07:52 470528 ------w- c:\windows\system32\dllcache\aclayers.dll
2010-10-05 03:07:44 283648 ------w- c:\windows\system32\dllcache\gdi32.dll
2010-10-05 03:07:26 215552 ------w- c:\windows\system32\dllcache\wordpad.exe
2010-10-04 21:40:52 -------- d-----w- c:\docume~1\alluse~1\applic~1\Driver Whiz
2010-10-04 21:38:27 -------- d-----w- c:\windows\system32\PreInstall
2010-10-04 21:29:03 21728 ----a-w- c:\windows\system32\wucltui.dll.mui
2010-10-04 21:29:03 17632 ----a-w- c:\windows\system32\wuaueng.dll.mui
2010-10-04 21:29:03 15072 ----a-w- c:\windows\system32\wuaucpl.cpl.mui
2010-10-04 21:29:03 15064 ----a-w- c:\windows\system32\wuapi.dll.mui
2010-10-04 21:29:03 -------- d-----w- c:\windows\system32\SoftwareDistribution
2010-10-04 21:26:07 -------- d-s---w- c:\documents and settings\erica tran.erica\UserData
2010-10-04 21:23:10 -------- d-----w- c:\docume~1\ericat~1.eri\applic~1\.minecraft
2010-10-04 21:11:29 -------- d-----w- c:\windows\system32\appmgmt
2010-10-04 21:01:59 -------- d-s---w- c:\documents and settings\erica tran.erica\Temporary Internet Files
2010-10-04 21:01:59 -------- d-s---w- c:\documents and settings\erica tran.erica\History
2010-10-04 20:47:26 5632 ----a-w- c:\windows\system32\kbdusa.dll
2010-10-04 20:47:26 185344 ----a-w- c:\windows\system32\Thawbrkr.dll
2010-10-04 20:47:26 10752 ----a-w- c:\windows\system32\c_iscii.dll
2010-10-04 20:47:25 6144 ----a-w- c:\windows\system32\ftlx041e.dll
2010-10-02 06:34:51 -------- d-----w- c:\program files\MP3 Converter Simple
2010-09-25 01:49:12 -------- d-----w- c:\program files\Microsoft Xbox 360 Accessories
2010-09-18 04:15:27 -------- d-----w- c:\docume~1\alluse~1\applic~1\Nexon
2010-09-18 04:10:48 -------- d-----w- c:\program files\BandiMPEG1

==================== Find3M ====================


============= FINISH: 18:08:25.67 ===============

Attached Files



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#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,208 posts
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  • Local time:09:12 PM

Posted 26 October 2010 - 11:38 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
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If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download Rootkit Unhooker and save it to your Desktop
  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop
Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


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In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#3 Elise

Elise

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Posted 31 October 2010 - 05:31 AM

Due to lack of feedback, this topic will now be closed.

If you are the original topic starter and you need it reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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