Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.
If you think you have similar problems, please post the appropriate logs in the Malware Removal forum and wait for help.
Hi and welcome to Bleeping Computer.
and I am going to try to assist you with your problem. Please take note of the below:
Before we start:
- I will start working on your Malware issues, this may or may not, solve other issues you have with your machine.
- The fixes are specific to your problem and should only be used for this issue on this machine!
- The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
- If you don't know, stop and ask! Don't keep going on.
- Please reply to this thread. Do not start a new topic.
- Refrain from running self fixes as this will hinder the malware removal process.
- It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
- Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
Because of this, I advise you to backup any personal files and folders before you start. Windows 7 Advice:
All applications I ask to be used will require to be run in Administrator mode. IE: Right click on and select Run as Administrator
The Operating System in use comes with a inbuilt utility called User Access Control(UAC)
when prompted by this with anything I ask you to do carry out please select the option Allow
Please download Rkill from one of the following links and save to your Desktop:One
If your security software warns about Rkill, please ignore and allow the download to continue.
- Right-click on Rkill on and select Run as Administrator.
- A command window will open then disappear upon completion, this is normal.
- Please leave Rkill on the Desktop until otherwise advised.
A logfile will have been created, it can be located at the root of your installed Hard-Drive. EG: C:\rkill.txt. Malwarebytes Anti-Malware: Note:
Remember to right-click on the MBAM executable on and select Run as Administrator
- Launch the application, Check for Updates >> Perform a Quick Scan
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected.
- When completed, a log will open in Notepad. please copy and paste the log into your next reply.
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
When completed the above, please post back the following in the order asked for:
- How is your computer performing now, any further symptoms and or problems encountered?
- RKill Log.
- Malwarebytes Anti-Malware Log.