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Desktop won't connect to Internet


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#1 kim_xox

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Posted 15 October 2010 - 08:50 PM

Hello everyone,
Ok so I have a D-Link router that works perfectly fine, and the internet works on my laptop computer.
Recently< my mom bought us a refurbished Windows 7 desktop computer that we hooked up yesterday and hooked up the router directly into it.
The internet doesn't work on the desktop computer though. I tried everything and even called my ISP - we unplugged and replugged, checked internet connection options, I even got a new ethernet cable and no difference.
He walked me through the ipconfig process and for some reason the ipconfig/renew command didn't work. Even though my network options IPV4 and IPV6 are set to set an IP automatically, instead of a static one.
So I'm lost at this point, my modem and router are in great condition, I have a new cable and the desktop still won't connect.
Please help!
-Kim

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#2 bradumd

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Posted 15 October 2010 - 09:01 PM

are you getting a connection to the router at all?

#3 Broni

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Posted 15 October 2010 - 11:28 PM

1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$

and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.

==================================================================

Go Start>Run ("Start search" in Vista), type in:
cmd
Click OK (hit Enter in Vista).

At Command Prompt, paste this:
ipconfig /all>c:\ipconfig_all.txt&notepad c:\ipconfig_all.txt&exit
Hit Enter.

Copy and paste what you see in Notepad into a Reply here.

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