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Hijacked Browser - Please Help!

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2 replies to this topic

#1 221b


  • Members
  • 19 posts
  • Local time:04:09 AM

Posted 15 October 2010 - 04:00 PM

Hi all-

I noticed my laptop becoming more and more slow to boot over the past month and now all three of my browsers (IE, chrome, and FF) have been hijacked such that results from a search take me to junk advertising sites. I purchased Malwarebytes Anti-Malware and ran a full scan which didn't turn anything up, however the resident protection is reporting blocking of the following IP addresses:,,, and and the browser hijack is still present.

I ran a Spybot check as well which also turned up nothing.

I ran a Webroot full scan which said I was infected with TROJ/PATCHED-O, MAL/BREDOZP-B, MAL/GENERIC-A, MAL/JAVAKC-G, and FAKEALERT.GEN but I can't find anything - other than advertisement to but Webroot - on these "viruses."

Here's my Hijack This log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:42:51 PM, on 10/15/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17091)
Boot mode: Normal

Running processes:
C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
C:\Program Files\NetSupport\NetSupport Manager\client32.exe
C:\Program Files\McAfee\Host Intrusion Prevention\FireSvc.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files\McAfee\Host Intrusion Prevention\HIPSCore\HIPSvc.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\McAfee\VirusScan Enterprise\engineserver.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\vstskmgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files\Utimaco\SafeGuard Easy\SgeCtl.exe
C:\Program Files\Tether\TBService.exe
C:\Program Files\Utimaco\SafeGuard Easy\WksCfgSrv.exe
C:\Program Files\Intel\WiFi\bin\WLKeeper.exe
C:\Program Files\McAfee\VirusScan Enterprise\mcshield.exe
C:\Program Files\ThinkPad\Utilities\PWMDBSVC.EXE
C:\Program Files\Lenovo\Client Security Solution\cssauth.exe
C:\Program Files\McAfee\Host Intrusion Prevention\FireTray.exe
C:\Program Files\McAfee\Common Framework\udaterui.exe
C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE
C:\Program Files\McAfee\Common Framework\McTray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Lenovo\NPDIRECT\TPFNF7SP.exe
C:\Program Files\Lenovo\HOTKEY\TPOSDSVC.exe
C:\Program Files\Intel\WiFi\bin\ZCfgSvc.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Program Files\Utimaco\SafeGuard Easy\Ecview.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Gemplus\GemSafe Libraries\BIN\RegTool.exe
C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe
C:\Program Files\Lenovo\HOTKEY\TPONSCR.exe
C:\Program Files\Lenovo\Zoom\TpScrex.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Documents and Settings\MAJ02\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\MAJ02\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\MAJ02\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\MAJ02\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\MAJ02\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\MAJ02\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\MAJ02\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\MAJ02\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\MAJ02\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\MAJ02\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\Snagit 9\SnagitBHO.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.5672\swg.dll
O2 - BHO: Password Manager Browser Helper Object - {BF468356-BB7E-42D7-9F15-4F3B9BCFCED2} - C:\Program Files\Lenovo\Client Security Solution\tvtpwm_ie_com.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Snagit - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\Snagit 9\SnagitIEAddin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [IgfxTray] "C:\WINDOWS\system32\igfxtray.exe"
O4 - HKLM\..\Run: [HotKeysCmds] "C:\WINDOWS\system32\hkcmd.exe"
O4 - HKLM\..\Run: [Persistence] "C:\WINDOWS\system32\igfxpers.exe"
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\McAfee\Common Framework\udaterui.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfee Host Intrusion Prevention Tray] "C:\Program Files\McAfee\Host Intrusion Prevention\FireTray.exe"
O4 - HKLM\..\Run: [FingerPrintSoftware] "C:\Program Files\Lenovo Fingerprint Software\fpapp.exe" \s
O4 - HKLM\..\Run: [cssauth] "C:\Program Files\Lenovo\Client Security Solution\cssauth.exe" silent
O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [TpShocks] "TpShocks.exe"
O4 - HKLM\..\Run: [PWRMGRTR] "rundll32" C:\PROGRA~1\ThinkPad\UTILIT~1\PWRMGRTR.DLL,PwrMgrBkGndMonitor
O4 - HKLM\..\Run: [BLOG] "rundll32" C:\PROGRA~1\ThinkPad\UTILIT~1\BatLogEx.DLL,StartBattLog
O4 - HKLM\..\Run: [EZEJMNAP] "C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe"
O4 - HKLM\..\Run: [TPFNF7] "C:\Program Files\Lenovo\NPDIRECT\TPFNF7SP.exe" /r
O4 - HKLM\..\Run: [LPManager] "C:\PROGRA~1\THINKV~2\PrdCtr\LPMGR.exe"
O4 - HKLM\..\Run: [LPMailChecker] "C:\PROGRA~1\THINKV~2\PrdCtr\LPMLCHK.exe"
O4 - HKLM\..\Run: [TPHOTKEY] "C:\Program Files\Lenovo\HOTKEY\TPOSDSVC.exe"
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\WiFi\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel Wireless Tray
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [SgeEcView] "C:\Program Files\Utimaco\SafeGuard Easy\Ecview.exe"
O4 - HKLM\..\Run: [EdWizard] "C:\Program Files\Utimaco\SafeGuard Easy\EdWizard.exe" as
O4 - HKLM\..\Run: [pSGEState] "C:\Program Files\Utimaco\Safeguard Easy\pSGEState.exe"
O4 - HKLM\..\Run: [RegTool] "C:\Program Files\Gemplus\GemSafe Libraries\BIN\RegTool.exe"
O4 - HKLM\..\Run: [gemstrmw] "C:\WINDOWS\system32\gemstrmw.exe" /r
O4 - HKLM\..\Run: [Synchronization Manager] "%SystemRoot%\system32\mobsync.exe" /logon
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] "KHALMNPR.EXE"
O4 - HKLM\..\Run: [Samsung Common SM] "C:\WINDOWS\Samsung\ComSMMgr\ssmmgr.exe" /autorun
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [UserFaultCheck] "%systemroot%\system32\dumprep" 0 -u
O4 - HKLM\..\Run: [BlackBerryAutoUpdate] "C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe" /background
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /install /silent
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] "C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\MAJ02\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKUS\S-1-5-19\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\Communicator.exe" (User '?')
O4 - HKUS\S-1-5-20\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\Communicator.exe" (User '?')
O4 - HKUS\S-1-5-21-436374069-879983540-682003330-508785\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-21-436374069-879983540-682003330-508785\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler (User '?')
O4 - HKUS\S-1-5-18\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\Communicator.exe" (User '?')
O4 - HKUS\S-1-5-18\..\RunOnce: [HP LJ1160_1320 Install] C:\Program Files\Hewlett-Packard\LaserJet 1320 Drivers\hpinst.exe (User '?')
O4 - HKUS\.DEFAULT\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\Communicator.exe" (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [HP LJ1160_1320 Install] C:\Program Files\Hewlett-Packard\LaserJet 1320 Drivers\hpinst.exe (User 'Default user')
O4 - S-1-5-21-436374069-879983540-682003330-508785 Startup: Picture Motion Browser Media Check Tool.lnk = C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe (User '?')
O4 - S-1-5-21-436374069-879983540-682003330-508785 Startup: Snagit 9.lnk = C:\Program Files\TechSmith\Snagit 9\Snagit32.exe (User '?')
O4 - Startup: Picture Motion Browser Media Check Tool.lnk = C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
O4 - Startup: Snagit 9.lnk = C:\Program Files\TechSmith\Snagit 9\Snagit32.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: (no name) - {F4F55DC8-0B69-4DFE-BA94-CB677B88B2A3} - C:\Program Files\Lenovo\Client Security Solution\tvtpwm_ie_com.dll
O9 - Extra 'Tools' menuitem: Lenovo Password Manager... - {F4F55DC8-0B69-4DFE-BA94-CB677B88B2A3} - C:\Program Files\Lenovo\Client Security Solution\tvtpwm_ie_com.dll
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Billeo - {97ED3A9F-CD6F-473A-8FE1-7505C1B844C3} - C:\WINDOWS\system32\shdocvw.dll (HKCU)
O15 - Trusted Zone: http://www.polartrack.co.uk
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1287103824578
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{FF32B4A8-25B0-4458-82EF-80B8BE0F811A}: NameServer =,
O20 - Winlogon Notify: ATFUS - C:\WINDOWS\system32\FpWinLogonNp.dll
O20 - Winlogon Notify: NotLog - C:\WINDOWS\SYSTEM32\SGLogEx.dll
O20 - Winlogon Notify: SGLogNotification - C:\WINDOWS\SYSTEM32\SGLogNotification.dll
O23 - Service: AD Monitor (ADMonitor) - Unknown owner - C:\WINDOWS\system32\ADMonitor.exe
O23 - Service: AuthenTec Fingerprint Service (ATService) - AuthenTec, Inc. - C:\WINDOWS\system32\AtService.exe
O23 - Service: Client32 - NetSupport Ltd - C:\Program Files\NetSupport\NetSupport Manager\client32.exe
O23 - Service: Data Transfer Service (dtsvc) - Unknown owner - C:\WINDOWS\system32\DTS.exe
O23 - Service: McAfee Host Intrusion Prevention Service (enterceptAgent) - McAfee, Inc. - C:\Program Files\McAfee\Host Intrusion Prevention\FireSvc.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: Contivity VPN Service (ExtranetAccess) - Nortel Networks NA, Inc. - C:\Program Files\Nortel Networks\Extranet_serv.exe
O23 - Service: Fingerprint Server (FingerprintServer) - AuthenTec,Inc - C:\WINDOWS\system32\FpLogonServ.exe
O23 - Service: GemSAFE Card Server - Gemplus - C:\Program Files\Gemplus\GemSafe Libraries\BIN\GCardSrvNT.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Updater Service (gusvc) - Unknown owner - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe (file missing)
O23 - Service: McAfee HIPSCore Service (hips) - McAfee, Inc. - C:\Program Files\McAfee\Host Intrusion Prevention\HIPSCore\HIPSvc.exe
O23 - Service: ThinkPad PM Service (IBMPMSVC) - Lenovo - C:\WINDOWS\system32\ibmpmsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: McAfee Engine Service (McAfeeEngineService) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\engineserver.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\McAfee\Common Framework\FrameworkService.exe
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\mcshield.exe
O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\vstskmgr.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\WINDOWS\system32\mfevtps.exe
O23 - Service: OracleOraHome92ClientCache - Unknown owner - C:\Oracle\Ora92\BIN\ONRSD.EXE
O23 - Service: Power Manager DBC Service - Unknown owner - C:\Program Files\ThinkPad\Utilities\PWMDBSVC.EXE
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel® Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Intel® PROSet/Wireless WiFi Service (S24EventMonitor) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
O23 - Service: SafeGuard Easy Control (SgeCtl) - Utimaco Safeware AG - C:\Program Files\Utimaco\SafeGuard Easy\SgeCtl.exe
O23 - Service: SafeGuard SGLOG Player (SgLogPlayer) - Utimaco Safeware AG - C:\WINDOWS\system32\SgLogPlayer.exe
O23 - Service: SystemHost - - C:\WINDOWS\system32\SystemHost.exe
O23 - Service: Tether - Unknown owner - C:\Program Files\Tether\TBService.exe
O23 - Service: ThinkVantage Registry Monitor Service - Lenovo Group Limited - C:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
O23 - Service: ThinkPad HDD APS Logging Service (TPHDEXLGSVC) - Lenovo. - C:\WINDOWS\System32\TPHDEXLG.exe
O23 - Service: SafeGuard Easy Workstation Server (WksCfgSrv) - Utimaco Safeware AG - C:\Program Files\Utimaco\SafeGuard Easy\WksCfgSrv.exe
O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\WLKeeper.exe

End of file - 19439 bytes

Thanks in advance for any assistance!

Edited by hamluis, 15 October 2010 - 04:13 PM.
Moved from XP forum to Malware Removal Logs ~ Hamluis.

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#2 221b

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  • Local time:04:09 AM

Posted 17 October 2010 - 06:32 PM

Hi Guys-

I received a reply on another site to run GMER and OTL and I wanted to post here too in case you can offer further assistance.

Here are the steps I took following instructions on Geeks to Go!

1. I downloaded and ran GMER exactly as instructed which failed. My machine froze and I couldn't bring up task manager - the disk drive kept "reading" seemingly...I needed to hard reboot the machine, and when I tried to log back on the same thing happened: it would load Windows after some time, but the machine was frozen.

A few other points:

a) I can not boot to safe mode either as I received an "Insufficient permission..." error even though I am an administrator on the machine. This was happening before I ran GMER.
cool.gif The machine is a company - gulp - Thinkpad T60. I replaced the company name with "company" in the following OTL logs.
c) I am a local administrator, but I need to log onto the machine under our domain (AMER) in order to use it even though I am not on the network.

2. After trying GMER and not being able to even use the machine, on one reboot I quickly brought up task manager (it worked) and then killed a BUNCH of randon process including EXPLORER.EXE and GOOGLEUPDATE and others that I did not recognize. I know this is bush league and not recommended, but the machine was useless without doing so. I'm now able to use and was able to complete step 3...

3. I ran OTL as instructed and attached are both log files.

Thank for any help here guys!

Attached Files

#3 Budapest


    Bleepin' Cynic

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  • Local time:07:09 PM

Posted 17 October 2010 - 07:12 PM


You have posted a topic here: http://www.geekstogo.com/forum/topic/28840...rs-please-help/ and you are already receiving assistance.

Please refrain from asking for help from others while you are being instructed by someone helping you with malware removal elsewhere. Any modifications you make can result in system changes which may not show in the log you already posted. Further, following advice outside of that topic may cause confusion for the Helper assisting you and could complicate the malware removal process extending the time it takes to clean your computer. If you had posted your log here, similar rules would apply. We would ask that you refrain from asking for help elsewhere.

If you followed any other advice besides your helper's already, please inform your helper. This will help them know what has been done and they probably will ask for an updated log.

To avoid confusion, I am closing this topic. If you still need assistance after your log has been reviewed and you have been cleared, please start a new topic. If you have any questions, please PM me or another moderator.

Thanks for your cooperation.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

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