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black screen after logging in


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#1 JeroenV

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Posted 15 October 2010 - 09:30 AM

Everytime i log in on my laptop (r710 samsung) i get a black screen with my documents folder...

now i know this is because explorer.exe is not starting well and that i can manually start it. but i'd like a solution which fixes it...

thanks in advance

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#2 cryptodan

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Posted 15 October 2010 - 01:17 PM

Do you have access to a Windows Vista Installation Disk?

#3 JeroenV

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Posted 15 October 2010 - 02:27 PM

Do you have access to a Windows Vista Installation Disk?


nope... vista self-installed on the pc...

#4 cryptodan

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Posted 15 October 2010 - 02:29 PM

Can you boot up into Safe Mode?

#5 JeroenV

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Posted 15 October 2010 - 04:50 PM

Can you boot up into Safe Mode?


yes, ofcourse, i can do everything just having to start explorer.exe manually everytime is a bit annoying

#6 cryptodan

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Posted 15 October 2010 - 04:57 PM

In safe mode or normal mode start up Command Prompt then in the black box that appears perform a chkdsk /f and hit enter then yes then reboot.

#7 JeroenV

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Posted 16 October 2010 - 05:29 AM

any idea how i can reset my laptop to factory settings? (doing the same with my standalone atm)

#8 cryptodan

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Posted 16 October 2010 - 12:41 PM

Did you perform a chkdsk /f?




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