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Malware issues, search links redirected


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22 replies to this topic

#1 jsvirk

jsvirk

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Posted 15 October 2010 - 08:19 AM

[attachment=75747:Attached_zips.zip]I have norton 360, no help with this issue.

All my links are getting randomly redirected on the first click.

I believe I have collected the info needed for analysis. (also see attached) Thanks in advance for the help!!

DDS (Ver_10-10-10.03) - NTFSx86
Run by John at 6:59:24.14 on Fri 10/15/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3071.1966 [GMT -4:00]

AV: Norton 360 Premier Edition *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton 360 Premier Edition *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\DirecTV\DirecTV\Kernel\DMP\CLDTVHNService.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Norton 360 Premier Edition\Engine\4.2.0.12\ccSvcHst.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Norton 360 Premier Edition\Engine\4.2.0.12\ccSvcHst.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\PROGRA~1\MICROS~4\rapimgr.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\HP\Digital Imaging\bin\hpqnrs08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\HPZinw12.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\John\Local Settings\Temporary Internet Files\Content.IE5\DI0BSQUK\dds[1].scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.wral.com/
uSearch Page = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us-smb
uDefault_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=4090122
uSearch Bar = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us-smb
uInternet Connection Wizard,ShellNext = hxxp://partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=4090122
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: SweetIM ToolbarURLSearchHook Class: {eee6c35d-6118-11dc-9c72-001320c79847} - c:\program files\sweetim\toolbars\internet explorer\mgHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360 premier edition\engine\4.2.0.12\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360 premier edition\engine\4.2.0.12\IPSBHO.DLL
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SearchHelper.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.1125.0\msneshellx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SweetIM Toolbar Helper: {eee6c35c-6118-11dc-9c72-001320c79847} - c:\program files\sweetim\toolbars\internet explorer\mgToolbarIE.dll
TB: SweetIM Toolbar for Internet Explorer: {eee6c35b-6118-11dc-9c72-001320c79847} - c:\program files\sweetim\toolbars\internet explorer\mgToolbarIE.dll
TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.1125.0\msneshellx.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360 premier edition\engine\4.2.0.12\coIEPlg.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\wcescomm.exe"
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [EA Core] "c:\program files\electronic arts\eadm\Core.exe" -silent
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\CLIStart.exe"
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\micros~4\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\micros~4\INetRepl.dll
Trusted Zone: intuit.com\ttlc
Trusted Zone: turbotax.com
DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - hxxp://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei-5/myWebFaceInitialSetup1.0.1.2.cab
DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {C1FDEE68-98D5-4F42-A4DD-D0BECF5077EB} - hxxp://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-31-0.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
TCP: {D8CD0963-0CCE-4FAD-B9AB-F1A9D01CFD79} = 4.2.2.2,4.2.2.3
Notify: AtiExtEvent - Ati2evxx.dll
AppInit_DLLs: c:\progra~1\google\google~3\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
Hosts: 10.1.1.25 www.johnda.com
Hosts: 10.1.1.25 johnda.com

============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0403000.005\symds.sys [2010-10-14 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0403000.005\symefa.sys [2010-10-14 173104]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\bashdefs\20101001.001\BHDrvx86.sys [2010-10-2 692272]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0403000.005\cchpx86.sys [2010-10-14 501888]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0403000.005\ironx86.sys [2010-10-14 116784]
R2 CLDTVHNService;CLDTVHNService;c:\program files\directv\directv\kernel\dmp\CLDTVHNService.exe [2009-9-17 75048]
R2 LANPkt;Realtek LANPkt Protocol Driver;c:\windows\system32\drivers\LANPkt.sys [2009-1-22 8960]
R2 N360;Norton 360;c:\program files\norton 360 premier edition\engine\4.3.0.5\ccsvchst.exe [2010-10-14 126392]
R2 ntk_dtv;ntk_dtv;c:\program files\directv\directv\kernel\dmp\ntk_dtv.sys [2009-9-17 119792]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-10-14 102448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\ipsdefs\20101012.001\IDSXpx86.sys [2010-9-15 341880]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\virusdefs\20101014.040\NAVENG.SYS [2010-10-15 86064]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\virusdefs\20101014.040\NAVEX15.SYS [2010-10-15 1371184]
S2 gupdate1c9c1d6877334ea;Google Update Service (gupdate1c9c1d6877334ea);c:\program files\google\update\GoogleUpdate.exe [2009-4-20 133104]
S2 mrtRate;mrtRate; [x]
S3 Amazon Download Agent;Amazon Download Agent;c:\program files\amazon\amazon games & software downloader\AmazonGSDownloaderService.exe [2010-1-2 401920]
S3 Diag69xp;Diag69xp;c:\windows\system32\drivers\diag69xp.sys [2009-1-22 11264]
S3 GoogleDesktopManager-110309-193829;Google Desktop Manager 5.9.911.3589;"c:\program files\google\google desktop search\googledesktop.exe" --> c:\program files\google\google desktop search\GoogleDesktop.exe [?]
S3 MotDev;Motorola Inc. USB Device;c:\windows\system32\drivers\motodrv.sys [2009-2-13 42112]
S3 RTLVLAN;Realtek VLAN Intermediate Driver;c:\windows\system32\drivers\RTLVLAN.SYS [2009-1-22 16640]

=============== Created Last 30 ================

2010-10-14 23:29:03 361904 ----a-w- c:\windows\system32\drivers\n360\0403000.005\symtdi.sys
2010-10-14 23:29:03 339504 ----a-w- c:\windows\system32\drivers\n360\0403000.005\symtdiv.sys
2010-10-14 23:29:02 328752 ----a-r- c:\windows\system32\drivers\n360\0403000.005\symds.sys
2010-10-14 23:29:02 173104 ----a-w- c:\windows\system32\drivers\n360\0403000.005\symefa.sys
2010-10-14 23:29:01 43696 ----a-w- c:\windows\system32\drivers\n360\0403000.005\srtspx.sys
2010-10-14 23:29:01 325680 ----a-w- c:\windows\system32\drivers\n360\0403000.005\srtsp.sys
2010-10-14 23:29:01 116784 ----a-w- c:\windows\system32\drivers\n360\0403000.005\ironx86.sys
2010-10-14 23:29:00 501888 ----a-w- c:\windows\system32\drivers\n360\0403000.005\cchpx86.sys
2010-10-14 23:28:34 -------- d-----w- c:\windows\system32\drivers\n360\0403000.005
2010-10-14 19:00:10 43696 ----a-w- c:\windows\system32\drivers\n360\0402000.00c\srtspx.sys
2010-10-14 19:00:10 361904 ----a-w- c:\windows\system32\drivers\n360\0402000.00c\symtdi.sys
2010-10-14 19:00:10 339504 ----a-w- c:\windows\system32\drivers\n360\0402000.00c\symtdiv.sys
2010-10-14 19:00:10 328752 ----a-r- c:\windows\system32\drivers\n360\0402000.00c\symds.sys
2010-10-14 19:00:10 325680 ----a-w- c:\windows\system32\drivers\n360\0402000.00c\srtsp.sys
2010-10-14 19:00:10 173104 ----a-w- c:\windows\system32\drivers\n360\0402000.00c\symefa.sys
2010-10-14 19:00:09 501888 ----a-w- c:\windows\system32\drivers\n360\0402000.00c\cchpx86.sys
2010-10-14 19:00:09 116784 ----a-w- c:\windows\system32\drivers\n360\0402000.00c\ironx86.sys
2010-10-14 18:59:47 -------- d-----w- c:\windows\system32\drivers\n360\0402000.00C
2010-10-14 18:32:18 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-10-14 18:32:18 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-10-14 18:32:18 -------- d-----w- c:\program files\Symantec
2010-10-14 18:32:18 -------- d-----w- c:\program files\common files\Symantec Shared
2010-10-14 18:32:03 -------- d-----w- c:\windows\system32\drivers\N360
2010-10-14 18:32:02 -------- d-----w- c:\program files\Norton 360 Premier Edition
2010-10-14 18:31:57 -------- d-----w- c:\program files\NortonInstaller
2010-10-14 18:31:57 -------- d-----w- c:\docume~1\alluse~1\applic~1\NortonInstaller
2010-10-14 18:23:31 -------- d-----w- c:\windows\system32\wbem\repository\FS
2010-10-14 18:23:31 -------- d-----w- c:\windows\system32\wbem\Repository
2010-10-14 18:11:13 954368 -c----w- c:\windows\system32\dllcache\mfc40.dll
2010-10-14 18:11:13 953856 -c----w- c:\windows\system32\dllcache\mfc40u.dll
2010-10-14 18:11:12 974848 -c----w- c:\windows\system32\dllcache\mfc42.dll
2010-10-14 18:11:08 617472 -c----w- c:\windows\system32\dllcache\comctl32.dll
2010-10-14 18:03:02 -------- d-----w- c:\docume~1\alluse~1\applic~1\Norton
2010-10-13 16:45:51 -------- d-----w- c:\program files\Spybot - Search & Destroy
2010-10-13 16:45:51 -------- d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2010-10-11 12:11:56 -------- d-----w- c:\program files\DVDFab Passkey 7
2010-10-11 11:32:49 -------- d-----w- c:\program files\DVDFab 8
2010-10-09 12:49:09 388096 ----a-r- c:\docume~1\john\applic~1\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2010-10-09 12:49:08 -------- d-----w- c:\program files\Trend Micro
2010-10-08 18:42:44 -------- d-----w- c:\program files\iPod
2010-10-08 18:40:18 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin7.dll
2010-10-08 18:40:18 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin6.dll
2010-10-08 18:40:18 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin5.dll
2010-10-08 18:40:18 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin4.dll
2010-10-08 18:40:18 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin3.dll
2010-10-08 18:40:18 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin2.dll
2010-10-08 18:40:18 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin.dll
2010-10-08 18:39:14 -------- d-----w- c:\program files\Bonjour
2010-09-22 22:10:52 103864 ----a-w- c:\program files\internet explorer\plugins\nppdf32.dll
2010-09-19 20:59:04 0 ----a-w- c:\windows\Slepujec.bin
2010-09-19 20:59:02 -------- d-----w- c:\docume~1\john\locals~1\applic~1\{9BCDEE0D-9D11-4248-AE22-B517C59A73CB}
2010-09-19 20:58:16 -------- d-----w- c:\windows\PRAGMAbdwfhtibpx
2010-09-18 16:23:26 974848 -c----w- c:\windows\system32\dllcache\mfc42u.dll

==================== Find3M ====================

2010-09-18 16:23:26 974848 ----a-w- c:\windows\system32\mfc42u.dll
2010-09-18 06:53:25 974848 ----a-w- c:\windows\system32\mfc42.dll
2010-09-18 06:53:25 954368 ----a-w- c:\windows\system32\mfc40.dll
2010-09-18 06:53:25 953856 ----a-w- c:\windows\system32\mfc40u.dll
2010-09-10 05:58:08 916480 ----a-w- c:\windows\system32\wininet.dll
2010-09-10 05:58:06 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-09-10 05:58:06 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-09-08 15:17:46 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2010-09-08 15:17:46 69632 ----a-w- c:\windows\system32\QuickTime.qts
2010-09-01 11:51:14 285824 ----a-w- c:\windows\system32\atmfd.dll
2010-08-31 13:38:48 1861888 ----a-w- c:\windows\system32\win32k.sys
2010-08-27 08:02:29 119808 ----a-w- c:\windows\system32\t2embed.dll
2010-08-27 05:57:43 99840 ----a-w- c:\windows\system32\srvsvc.dll
2010-08-26 12:52:45 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2010-08-23 16:12:04 617472 ----a-w- c:\windows\system32\comctl32.dll
2010-08-17 13:17:06 58880 ----a-w- c:\windows\system32\spoolsv.exe
2010-08-16 08:45:00 590848 ----a-w- c:\windows\system32\rpcrt4.dll
2010-07-27 22:44:10 91424 ----a-w- c:\windows\system32\dnssd.dll
2010-07-27 22:44:10 107808 ----a-w- c:\windows\system32\dns-sd.exe

============= FINISH: 7:00:46.84 ===============

Edited by jsvirk, 15 October 2010 - 08:36 AM.


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 23 October 2010 - 11:40 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok,

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

In your next post I need the following

1.logs from DDS
2.log from RKUnHooker
3.let me know of any problems you may have had
[/list]
Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#3 gringo_pr

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Posted 27 October 2010 - 01:44 PM

Hello

three day bump

It has been Three days since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 jsvirk

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Posted 27 October 2010 - 02:22 PM

Hello

three day bump

It has been Three days since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo


Sorry been busy. I'd appreciate some more time to gather the required information please.

Thanks,

John

#5 jsvirk

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Posted 27 October 2010 - 02:37 PM

Now that it was analyzed, I removed my t-shooting data, somehow it made me nervous having all that cryptic data on public display. Can easily repost is deemed necessary.

Edited by jsvirk, 27 October 2010 - 05:01 PM.


#6 gringo_pr

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Posted 27 October 2010 - 02:41 PM

Greetings

One or more of the identified infections is Known as a Backdoor Trojan. - TDSS rootkit <--please read

What this virus does do.

Functionality
The functionality that the Trojan exhibits implies that it has been designed with profit-making as its primary objective. Making money from the Web typically involves generating Web traffic, installing pay-per-install software and also by generating sales leads for other Web sites and services of a dubious nature. It tries to achieve its objective by employing an array of techniques to try and make the user participate in these income-generating activities.


What the virus can do.

Backdoor.Tidserv is a Trojan horse that uses an advanced rootkit to hide itself. It also displays advertisements, redirects user search results, and opens a back door on the compromised computer.


This "could" allow hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can clean this machine but I cannot guarantee that it will be 100% secure afterwards. "If you would like to continue, then follow the steps below, otherwise please let me know"

I Would like you to do the following.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 jsvirk

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Posted 27 October 2010 - 04:29 PM

I receive no prompts running Combofix, it hangs. So, being the impatient cuss I am, I followed the link you provided labeled TDSS rootkit, found, downloaded and followed instructions to run FixTDSS.exe. After reboot I got a message saying dmload.sys was infected, clicked "fix" and got a success message - woohoo! Tested my link redirect problem and it appears it is indeed gone. So, did I do right by following the link provided and using the FixTDSS tool from Symantic? Do I need to "normalize" anything now after running through the above prescribed troubleshooting procedures? (Ie: Defogger > CD Emulation drivers?)

Also, I had been infected for some time, maybe a month or so. My PC is behind a router with a local lan (NAT) address. Did that afford me any additional "backdoor" security? I have not seen any negative effects on any accounts. I'm hoping this was a relatively "minor" infection and not anything as insidious as a hacker accessing my sensitive data.

Edited by jsvirk, 27 October 2010 - 05:33 PM.


#8 gringo_pr

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Posted 27 October 2010 - 07:12 PM

Hello

I have never used that tool, so you may have gotten lucky, I would like you to try and run combofix for me now so I can check out the system


and yes being behind a router gave you some extra protection


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 jsvirk

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Posted 27 October 2010 - 07:21 PM

Combofix won't run. it basically does nothing when I click it. :(

#10 gringo_pr

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Posted 27 October 2010 - 07:34 PM

Hello

Ok lets try this, I want you to run combofix in safe mode but it is very important that when combofix reboots the computer for you to direct it back into safe mode so it can finish the scan.

Boot into Safe Mode

Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.

after combofix has finished its scan please post the report back here.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#11 jsvirk

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Posted 27 October 2010 - 09:16 PM

invalid results removed

Edited by jsvirk, 27 October 2010 - 09:55 PM.


#12 gringo_pr

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Posted 27 October 2010 - 09:46 PM

Hello

rerun it again in safe mode with networking and let it install the recovery console and let me have the new report


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#13 jsvirk

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Posted 27 October 2010 - 10:23 PM

Ok, as requested..

Removed data now that it's served it's purpose.

Edited by jsvirk, 28 October 2010 - 08:53 PM.


#14 gringo_pr

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Posted 28 October 2010 - 02:01 AM

Hello

I would ike to see a report that combofix makes.

extra combofix report

  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box
C:\Qoobox\Add-Remove Programs.txt
  • click ok

copy and paste the report into this topic for me to review

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#15 jsvirk

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Posted 28 October 2010 - 06:14 AM

Removed data now that it's served it's purpose.

Edited by jsvirk, 28 October 2010 - 08:54 PM.





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