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"Antivirus Action" Virus - Need help please!!


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9 replies to this topic

#1 mcdonid

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Posted 15 October 2010 - 08:17 AM

Hi! I am running Windows Vista. We picked up the Antivirus Action virus and I can't get rid of it. Everything seems to be fine under my administrator profile, it pops up under my daughter's profile. I've tried running all the anti-virus software we have under my profile and it's not working. We have SUPER Antispyware and AVG. I can't run anything at all or access any applications under my daughter's profile, the virus keeps blocking everything. How do I get rid of this?

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#2 boopme

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Posted 15 October 2010 - 09:05 PM

Hello and welcome... There are some specific steps needed to kill this. You also may need to run this from your profile if you still cannot from hers.
Did your SAS scans come back clean?

Please follow our Removal Guide here Remove Antivirus Action (Uninstall Guide) [/url] .
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Asim18

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Posted 17 October 2010 - 05:13 PM

Hi, instead of creating a new topic I thought I would post on this derelict one.

I also have Antivirus Action on my computer (44th most popular Google entry this week!) and am struggling to remove it. I can only execute files in Safe Mode.


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 6.1.7100 (Safe Mode)
Internet Explorer 8.0.7100.0

11/5/2009 1:39:36 PM
mbam-log-2009-11-05 (13-39-36).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 237101
Time elapsed: 46 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\.norton2009reset (Trojan.Hacktool) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9d425283-d487-4337-bab6-ab8354a81457} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{9d425283-d487-4337-bab6-ab8354a81457} (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 93.188.162.81,93.188.161.221 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{c95456b5-83e1-4777-991e-18e654c663eb}\NameServer (Trojan.DNSChanger) -> Data: 93.188.162.81,93.188.161.221 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Power Mp3 Recorder Cutter\CooolsoftAcPro.exe (Adware.PredictAd) -> Quarantined and deleted successfully.
D:\WINDOWS\system32\logonui.exe (Malware.Packer.Gen) -> Quarantined and deleted successfully.
C:\Program Files\Norton2009Reset.exe (Trojan.Hacktool) -> Quarantined and deleted successfully.
C:\Program Files\Search Toolbar\SearchToolbar.dll (Trojan.BHO) -> Quarantined and deleted successfully.

#4 mcdonid

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Posted 17 October 2010 - 05:44 PM

Below is my MBAM log. For whatever reason, it says it never picked anything up. I had to follow the instructions 3 times before it finally took care of it, and every time the scan said it didn't find anything, but it's now gone. Thank you so much for your help, I really appreciate it!!

Malwarebytes' Anti-Malware 1.42
Database version: 3453
Windows 6.0.6001 Service Pack 1
Internet Explorer 8.0.6001.18975

10/16/2010 9:16:20 PM
mbam-log-2010-10-16 (21-16-20).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 332864
Time elapsed: 1 hour(s), 33 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 boopme

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Posted 17 October 2010 - 11:57 PM

Hello you should both run SAS next.. As you see the topic is active..

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 Asim18

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Posted 18 October 2010 - 01:22 AM

Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.


When I install the free version of SAS, I rename and install it but there is no update feature available. However, I think I used this program the other day and updated then - having uninstalled and reinstalled it since. (It didn't help get rid of Antivirus Action itself though.)

Instead of Scanner Options it says "Scan your Computer." Am I using an old version of SAS?

By DO NOT run yet, am I supposed to exit and just restart?

Thanks, I hate this fake malware

#7 boopme

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Posted 18 October 2010 - 11:38 AM

By Do Not Start yet ,,, That meant you download,install updat.... Then boot to Safe mode. Then run ATF and SAS,
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Asim18

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Posted 18 October 2010 - 01:28 PM

Wow it actually worked! Thanks boopme, this saved a lot of stress.

Edited by Asim18, 18 October 2010 - 01:48 PM.


#9 boopme

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Posted 18 October 2010 - 02:16 PM

Cool, post the logs when done and let me know how it's running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 Asim18

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Posted 18 October 2010 - 10:14 PM

I posted the log then took it down because SAS got rid of Antivirus Action. Thanks again.




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