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Beginners guide to social media


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#1 NCC1701C

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Posted 15 October 2010 - 04:01 AM

Greetings,

My company is interested in setting up a social media presence online using Facebook.

We have a concern over negative feedback from customers or competitors or outside parties and that fact that the comments become a permanent record.

I would welcome comments from anyone with a point of view on this issue.

Many thanks!

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#2 Blade

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Posted 15 October 2010 - 09:55 AM

Hello.

First. . . I'm unsure of what your asking, could you clarify please?

Secondly, it is my opinion that there is no such thing as "bad feedback" provided you make proper use of it. Both positive and negative feedback have use in determining your company's future. Positive feedback shows you what you're doing right, and negative feedback shows you how you can improve. Personally, if I see a company with only positive "testimonies" available I get a little bit suspicious; I believe that the ethical company should not take steps to hide flaws, but instead use those resources to find and correct said flaws.

Finally, if by "negative feedback" you mean spam or troll attacks on your company, Facebook does provide the capability to remove offending comments from your page.

Hope that helps.

~Blade

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#3 jgweed

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Posted 15 October 2010 - 10:51 AM

Most people are able to distinguish between posters who make pertinent complaints and people who are whiners. It shows your company has some credibility when allows both negative and positive feedback.
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