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MSE is turned off when booting PC


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6 replies to this topic

#1 Tones

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Posted 14 October 2010 - 11:48 PM

This is happening nearly every time of late. I log on the net and MSE real time protection is turned off and it may take a while to turn on. I have AntiMalwareBites subscription as well which runs all the time. Can anyone help with this - not tech savey and havent messed with settings to much. Standard windows firwall. Thanks

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#2 ThunderZ

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Posted 14 October 2010 - 11:54 PM

I have found this to be a not so uncommon problem with MSE.

Having searched the web for possible answers\reasons only revealed that it is a known problem with an unknown cause or cure. I do not use it myself but have seen it occur on many Clients machines who want an install and forget type of protection.

#3 quietman7

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Posted 15 October 2010 - 01:57 PM

For issues with MSE you can submit a ticket via e-mail to Microsoft Security Essentials Support or check at the Microsoft Security Essentials Forums: Ask a question.

Note: If choosing to submit a ticket via e-mail you will need to choose your language. If it is English, click on + English to expand the full list, then select your choice before clicking Continue at the bottom.
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#4 Tones

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Posted 15 October 2010 - 06:59 PM

Great feedback - might change the anti-virus.

#5 Tones

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Posted 02 November 2010 - 04:29 AM

This forum info link sorted it out and stopped the freezing as well with my XP OS , running Malwarebites and MSE.

Section I in the linked page below

http://forums.malwarebytes.org/index.php?showtopic=10138&st=0&p=181018&#entry181018


Cheers

#6 quietman7

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Posted 02 November 2010 - 07:11 AM

I'm aware of the MBAM link but it was for addressing issues with freezing not as a cause for turning MSE off when booting up. If you would have made that more clear or mentioned freezing in your original reply, I would have suggested that. In any case, I'm glad to hear you resolved the problem.
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#7 Tones

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Posted 02 November 2010 - 07:42 AM

The freezing started to get worse and became more noticable after the original problem occured. A byproduct of stopping the freezing appears to have fixed the turning of of MSE.....big plus there - I'm just stoked the info is out there...or rather here...cheers




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