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Blue screen error, Help!!!!


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#1 emmagator

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Posted 14 October 2010 - 09:32 PM

Ok not every time but frequently after my pc reboots from hibernation mode ill get a bluescreen saying there has been a problem and it restarts my computer. What can i do to begin to figure out the problem? Thanks

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#2 keyboardNinja

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Posted 14 October 2010 - 10:51 PM

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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#3 emmagator

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Posted 15 October 2010 - 09:48 PM

Here ya go.

==================================================
Dump File : 101510-25209-01.dmp
Crash Time : 10/15/2010 7:41:01 PM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 00000000`00000020
Parameter 2 : ffffffff`c000009d
Parameter 3 : fffffa80`07a707c8
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\101510-25209-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 101510-29967-01.dmp
Crash Time : 10/15/2010 5:18:34 PM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 00000000`00000020
Parameter 2 : ffffffff`c000009d
Parameter 3 : fffffa80`08440668
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\101510-29967-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 101410-32073-01.dmp
Crash Time : 10/14/2010 6:23:07 PM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 00000000`00000020
Parameter 2 : ffffffff`c000009d
Parameter 3 : fffffa80`0738a408
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\101410-32073-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
==================================================

#4 hamluis

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Posted 16 October 2010 - 07:20 AM

I don't know about Win 7, but sometime...hibernation and BSODs have been linked to video drivers that are corrupt, IIRC.

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#5 emmagator

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Posted 18 October 2010 - 09:13 PM

do i need to bump this thread, if this is not needed im sorry.

#6 keyboardNinja

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Posted 18 October 2010 - 10:21 PM

My apologies for not getting back to you. Thanks for the reminder. :huh:

Please publish a snapshot using Speccy, and post the link you get here in this topic (not in the tutorial).
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#7 emmagator

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Posted 20 October 2010 - 09:02 AM

How do i post a link?

Edited by emmagator, 20 October 2010 - 09:04 AM.


#8 keyboardNinja

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Posted 20 October 2010 - 11:41 AM

When you publish the snapshot in Speccy, it will give you the option of "Copy to clipboard". Click that button, then when you are back in your forum topic (where you are reading this), click the Posted Image button, right-click in the big text box (where you type your replies), and click "Paste". Then, below the text box, click the Posted Image button.
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#9 emmagator

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Posted 20 October 2010 - 08:06 PM

http://speccy.piriform.com/results/Qu6dZfHi01n8egWuEkGKCxF

Edited by emmagator, 20 October 2010 - 08:14 PM.


#10 keyboardNinja

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Posted 22 October 2010 - 08:16 PM

Okay, sorry for the delay. School has kept me loaded down with crap this week.

Back to your computer...

Your specs look good. :huh:

But let's get to fixin' that BSOD! :huh:

Please perform a chkdsk (check disk) on your computer by following these instructions: How to use CHKDSK (Check Disk) - Windows 7, and report back with the results.

If you have any problems performing the instructions or have any questions, feel free to ask. :thumbup2:
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#11 emmagator

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Posted 22 October 2010 - 08:43 PM

Ok ran chkdsk everything was fine.

#12 keyboardNinja

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Posted 22 October 2010 - 10:00 PM

No errors found and fixed? Well...that's good and bad. It's good because you have no hard drive problems....but it's bad because you don't have hard drive problems. :huh: Translation: since the fix didn't fix anything, nothing was wrong with your hard drive...which leaves your graphics card.

Now, before we go further, please Create a System Restore Point. This will allow us to roll back any changes we make if we encounter problems.


After creating the new System Restore Point, please download new drivers here. NOTE: this is a large file (128MB), and could take some time to download. I recommend saving it to the Desktop, as it will be easier to find later.

After the file has finished downloading,Save any open documents, and close all open programs (web browser, music player, etc.). Then hit the following keyboard combination: Windows Key + R

Type devmgmt.msc and hit Enter on your keyboard.

This will bring up your Device Manager, which lists all the hardware in your computer.

Look for Display adapters near the top, and expand the little arrow to show all devices under this category.

Here you should find your graphics card (NVIDIA GeForce GTS 250).

Right-click your graphics card, and click Uninstall. You will be presented with the following window (with your graphics card's name at the top instead of mine):

Posted Image

Be sure to check the box that says: Delete the driver software for this device.

Click OK. Your screen will likely flash, and you should be asked to reboot your computer. Please allow it to reboot as requested.

After the reboot, you may be asked to reboot again. DO NOT REBOOT AGAIN YET.

Once you are back to your Desktop, double-click on the file you downloaded (named 260.89_desktop_win7_winvista_64bit_english_whql.exe), and follow the prompts to finish the installation of the new graphics drivers.

After the installation is complete, you will be asked to reboot again. Please allow it to reboot as requested.

After the reboot, please Publish another Snapshot using Speccy. My Speccy tutorial is currently broken at the moment, so you're on your own. Hopefully you remember how to do it. :huh: If not, just say so, and I'll ad-hoc a mini-tutorial for you. But yeah, open Speccy, File > Publish Snapshot, and paste the link you get like you did before.

I want to check the new drivers by looking at the new snapshot to make sure everything is okay. :thumbup2:

Once again, if you have any problems performing the instructions or have any questions, feel free to ask. :inlove:
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#13 emmagator

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Posted 22 October 2010 - 11:09 PM

Ok i think i did it right.

http://speccy.piriform.com/results/0DXkCDCHzevqfdvL0hdTynZ

#14 keyboardNinja

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Posted 22 October 2010 - 11:19 PM

Good job. :huh:

You may notice under the Graphics section that the ForceWare version (aka driver version) is different. The old number was 196.21, and you are now updated to 260.89. :thumbup2:

Have gotten anymore BSOD's since you posted the BlueScreenView log a few days ago?

If you have and/or if you get anymore BSOD's, post a new BlueScreenView log.

But if you don't get anymore BSOD's during hibernation, then you should be good to go. :huh:
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#15 emmagator

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Posted 23 October 2010 - 12:33 AM

been a couple few days since BSOD. Lets hope it works, thanks for all your help.




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