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Please help, computer reboots without warning! (bluescreen)


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9 replies to this topic

#1 Belac

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Posted 14 October 2010 - 08:27 PM

Hi,

I have a new laptop Toshiba E200 - 002 with Windows 7 Home Premium that I purchased a few weeks ago. Last week it started rebooting without warning, I turned that automatic restart for system failures off so I could read the blue screen which said it was a device driver that was attempting to corrupt the system. Then when I booted in safemode it gave me this information:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: c4
BCP1: 0000000000000091
BCP2: 0000000000000002
BCP3: FFFFFA800704BB60
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\101410-29780-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-38423-0.sysdata.xml

What can I do to fix this? Your help is greatly appreciated...

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#2 keyboardNinja

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Posted 14 October 2010 - 10:51 PM

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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#3 Belac

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Posted 15 October 2010 - 09:37 PM

==================================================
Dump File : 101410-29780-01.dmp
Crash Time : 14/10/2010 4:54:49 PM
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 00000000`00000091
Parameter 2 : 00000000`00000002
Parameter 3 : fffffa80`0704bb60
Parameter 4 : 00000000`00000000
Caused By Driver : vsdatant.sys
Caused By Address : vsdatant.sys+9144
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\windows\Minidump\101410-29780-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 100910-22963-01.dmp
Crash Time : 09/10/2010 1:30:56 PM
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 00000000`00000091
Parameter 2 : 00000000`00000002
Parameter 3 : fffffa80`08e30b60
Parameter 4 : 00000000`00000000
Caused By Driver : vsdatant.sys
Caused By Address : vsdatant.sys+9144
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\windows\Minidump\100910-22963-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 100610-22323-01.dmp
Crash Time : 06/10/2010 11:11:24 PM
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 00000000`00000091
Parameter 2 : 00000000`00000002
Parameter 3 : fffffa80`0a0c56d0
Parameter 4 : 00000000`00000000
Caused By Driver : vsdatant.sys
Caused By Address : vsdatant.sys+9144
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\windows\Minidump\100610-22323-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 100610-41933-01.dmp
Crash Time : 06/10/2010 10:54:13 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`80050033
Parameter 3 : 00000000`000006f8
Parameter 4 : fffff800`02e9dec0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\windows\Minidump\100610-41933-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

#4 Broni

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Posted 15 October 2010 - 11:26 PM

It looks like ZoneAlarm giving you problems.
Do you have it installed?

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#5 Belac

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Posted 15 October 2010 - 11:36 PM

yes I do, would uninstalling it fix the problem?

#6 Broni

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Posted 15 October 2010 - 11:44 PM

It'd be my very first step.
Make sure, you use this tool: http://download.zonealarm.com/bin/free/sup.../cpes_clean.exe to completely remove ZA.

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#7 Belac

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Posted 16 October 2010 - 12:10 AM

ok done, thanks so much! is there any other steps I should take?

#8 Broni

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Posted 16 October 2010 - 12:14 AM

You're very welcome Posted Image

Firstly, keep us posted on your computer behavior.
Then...was ZA just a firewall, or a whole security suite?
You have to have some protection.

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#9 Belac

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Posted 17 October 2010 - 01:38 PM

Well my computer has been working fine, ZA was just my firewall. I still have Avast free antivirus and Threatfire. Is that protection good enough?

#10 Broni

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Posted 17 October 2010 - 01:43 PM

That's fine.
Just make sure, Windows firewall is ON.

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