Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Keep getting redirected when using Explorer


  • Please log in to reply
7 replies to this topic

#1 ginomagnacio

ginomagnacio

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:06:48 AM

Posted 14 October 2010 - 05:58 PM

Hi

Keep getting redirected when using Explorer first to Gomeo Uk now to others as well. Get a Windows warning at the start to do with Rundll ...

Have McAfee but doesn't declare any virus should I get Kaspersky?. Ran Malwarebyts and always gives me 2 infected items on the Key Registry (svchost.exe both).

got a virus a couple of weeks back but run Malware and thought I had removed it but now when I used Explorer this happened

Hope you can help me I'm getting desperate

Thanks

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,573 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:48 AM

Posted 14 October 2010 - 07:38 PM

Hello and welcome..

Windows warning at the start to do with Rundll

What is the complete message?

Windows warning at the start to do with Rundll lease post the MBAM log.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.



Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 ginomagnacio

ginomagnacio
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:06:48 AM

Posted 15 October 2010 - 12:52 PM

Thanks for replying so quickly

The windows message I get at the start is:

RUNDLL
Error loading C:\WINDOWS\dvelam.dll
The specified module could not be found

I run MBAM one last time so this is the last log, the registry date items keep coming back


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4825

Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.13

15/10/2010 18:14:54
mbam-log-2010-10-15 (18-14-54).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|G:\|H:\|I:\|)
Objects scanned: 308024
Time elapsed: 1 hour(s), 49 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BITS\ImagePath (Hijack.WindowsUpdates) -> Bad: (%fystemRoot%\system32\svchost.exe -k netsvcs) Good: (%SystemRoot%\System32\svchost.exe -k netsvcs) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\wuauserv\ImagePath (Hijack.WindowsUpdates) -> Bad: (%fystemroot%\system32\svchost.exe -k netsvcs) Good: (%SystemRoot%\System32\svchost.exe -k netsvcs) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{F7149EC7-4FA5-4148-81FA-2F7A6348FD9A}\RP2\A0004021.exe (Rogue.SecurityTool) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{F7149EC7-4FA5-4148-81FA-2F7A6348FD9A}\RP2\A0004022.exe (Rogue.SecurityTool) -> Quarantined and deleted successfully.

I will post the other log once its run

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,573 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:48 AM

Posted 15 October 2010 - 02:35 PM

Hello After you psot the other log.. do this for the MBMA issue
Please download and run WUS_Fix.exe: http://users.telenet.be/marcvn/tools/WUS_Fix.exe
This should restore the default registry settings related with BITS and Automatic updates.

After that re-run MBAM full scan. Make sure you update it first! Post another log.


Error loading C:\WINDOWS\dvelam.dll
Its not unusual to receive such an error after using specialized fix tools.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.

Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message. -->> dvelam.dll
Right-click on the entry and choose delete.
Reboot your computer and see if the startup error returns.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 ginomagnacio

ginomagnacio
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:06:48 AM

Posted 15 October 2010 - 05:30 PM

Thanks again

Run Super took me about 4 hours

THis is the log took the tracking cookies off the log


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/15/2010 at 11:04 PM

Application Version : 4.44.1000

Core Rules Database Version : 5690
Trace Rules Database Version: 3502

Scan type : Complete Scan
Total Scan Time : 03:50:13

Memory items scanned : 282
Memory threats detected : 0
Registry items scanned : 9374
Registry threats detected : 2
File items scanned : 139102
File threats detected : 472


Backdoor.Bot[ZBot]
HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{19127ad2-394b-70f5-c650-b97867baa1f7}
HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6}


Thanks again

Run Super took me about 4 hours

THis is the log took the tracking cookies off the log


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/15/2010 at 11:04 PM

Application Version : 4.44.1000

Core Rules Database Version : 5690
Trace Rules Database Version: 3502

Scan type : Complete Scan
Total Scan Time : 03:50:13

Memory items scanned : 282
Memory threats detected : 0
Registry items scanned : 9374
Registry threats detected : 2
File items scanned : 139102
File threats detected : 472


Backdoor.Bot[ZBot]
HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{19127ad2-394b-70f5-c650-b97867baa1f7}
HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6}

#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,573 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:48 AM

Posted 15 October 2010 - 07:21 PM

Hello ,this is better but, we need the next MBAM and probably another after that. As we have this backdoor ZBot. I need to tell you this now.
One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.

Edited by boopme, 15 October 2010 - 07:21 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 ginomagnacio

ginomagnacio
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:06:48 AM

Posted 16 October 2010 - 05:01 AM

Thanks

A couple of questions:

1) If I got it cleaned up, would I be able to recognize the computer was infected later if the Trojan came back?
Basically now I know the computer is infected now because it manifests itself in redirecting every time I do a google search from the explorer. Is there anyway the virus could remain in my machine without manifesting itself in that way?

If it does I prefer to just reformat and reinstall, if it doesn't maybe I'll just try and clean it and wait to see if it comes back.

2) What symptoms should I be on the lookout for after the machine is cleaned? Apart from the redirection



This is the latest MBAM log, nothing shows up now but there are quarantined items 2 Rogue.Securitytools items and 2 Hijack.windowsupdates items.

Should I permanently delete them or leave them quarantined?

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4845

Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.13

16/10/2010 10:36:12
mbam-log-2010-10-16 (10-36-12).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|G:\|H:\|I:\|)
Objects scanned: 301868
Time elapsed: 1 hour(s), 52 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,573 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:48 AM

Posted 16 October 2010 - 10:07 AM

I think I would have to consider if you do any financials on here... Banking,credit card purchases or payments etc... These yoou will not kknow if info was stolen until you see it on your bank statement :thumbsup: . If this scenario is a possibility you need to reformat .. Other wise we will clean this.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users