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I have a rootkit malware program that has taken over my PC.


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#1 dvo1

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Posted 14 October 2010 - 04:44 PM

Hello
My name is Devin. Thank you for reading my post. About a month ago I started getting redirected while using my browser (Internet Explorer 8), My OS is windows xp media center edition. Well thinking I knew what I was doing I started trying to attack it through various ways. However it won the battle. It got to the point where it has ran me back all the way to where my recovery cd's our worthless. I did end up finding this web site which basically has got me back in control of my pc and I am able to download and browse with somewhat control however the rootkit just turns whatever I do back into its control. I do have quite a few restore points now which is good. But you can only create 1 set of dicovery cd's and so that is not an option. I am going to get with hp tech support and order a copie of my os so that I can reformat to original settings if I have to.
To be fair to whoever it may concern that may try and help me with this I am going to be forthright in what I have done to this point. I did run combofix without help. I did not remove anything or try to fix anything with it though. I have a scan log of it on my desktop. I ran hijack this and did the same, did not try to fix anything. I have that log as well. The only thing I ran on my pc where I fixed something was a program called cleanup. And like a dummy I clicked fix and I deleted some kind of 32 exe file. Dont remember what it was called (duh) like I said i'm a dummy. My pc runs a little weird sometimes now but for the most part it works. I have spybot on my pc and at this point it finds nothing anymore. I also have Norton security suite (worthless) which I get for free through comcast. All it catches is tracking cookies.
I have done all the prep that has been asked of me before I asked for help here. However I ran gmer and it complety ran its scan. I did what was asked before I hit scan however when the scan finished, the window closed and did not give me a chance to save to desktop. Whatever malicious thing I have on this pc just does what it wants. All my pictures which is all I really cared about are gone. I can get most of them back through friends and family so not a big deal. All the data I dont really care about. I'm basically a gamer and that's what I get on the pc for anyway.
I'm tired of this thing,whatever it is.
As for a clue of what it was that started all this. I got a popup that came up. It looked just like windows internet security, it started this fake scan and said I was infected with this and that. I didn't click ok or cancel when the pop-up box said ok or cancel , but like the dummy I am I clicked on the little x at the top right corner thinking I was smart ..lol...well I wasn't and I think that's how I got it. I dont know the exact name of what the pop up was but the url that comes up in my address bar is http:/126.77.77.1 or something close to that . I had it saved in favorites but I have had to reformat so many times it is now gone and at this point I barely even use my browser I just get on to play my game or come here because whatever I do to try and combat this the thing, it just removes what I did. I don't even think the windows updates or norton or hp updates ever really get updated.
I did have a so called friend who removes things like this for a living come over and check my girlfriends computer for stuff. Her pc got it 1st. The same pop-up I got.He ran the same things you asked me to run (gmer) (rkill) He said he would fix it, back-up her data and reformat her pc because he said that it would take to long to try and remove it from her pc. He said it would be easier to back-up her data and reformat. She uses window vista. He said he would do this but than wanted to charge me. I am out of work (like a lot of people) I am just strapped for cash and can not afford to pay to have it removed.
He did tell me that he thinks that our private network is infected. My girlfriends pc is connected to the modem and I am wireless through a router. So with all that being said.
I really am in a situation here where if I was back to work I would just pay to have this fixed. I am definately a person who would be very appreciative of someone who would help and when back to work would definately donate to this site for the help it has given me. If someone out there would like to help me remove this crap from my pc I would so much appreciate it. If not ty for the time and for reading my post.
Devin (dvo1)

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#2 Orange Blossom

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Posted 14 October 2010 - 05:25 PM

Hello,

Please discuss one computer per topic to avoid confusion and put something in the title to indicate that they are different computers in a way that you also will know which computer is which.

For each affected computer: Please follow the instructions in ==>This Guide<== starting at step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Since you have run ComboFix, please include the ComboFix log in the new topic. Please be sure to include a description of your computer issues and what you have done to try to resolve them. NOTE: If you did NOT run ComboFix on an affected computer, please do not do so now.

If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Orange Blossom

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Posted 15 October 2010 - 10:28 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic353823.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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