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Please help me to fix C:\WINDOWS\system32\zsmscc071001.dll loading error


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6 replies to this topic

#1 esiaba2

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Posted 14 October 2010 - 08:47 AM

Sir.

Each time I start-up my Microsoft Windows XP Professional Version 2002 Service pack 2002 laptop system, the error menu that appears on my desktop screen after loading reads:

RUNDLL
Error loading C:\WINDOWS\system32\zsmscc071001.dll
The specified module could not be found
Ok

This began to happen after i had previously installed a Avast version 4.8 Professional anti-virus software that scanned my system and deleted some infected program files

Please I would be grateful if you could assist me with procedures on how to fix this error cos it is giving me a lot of concern


Thank you

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#2 DaChew

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Posted 14 October 2010 - 09:00 AM

Would you try this first?

Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

If that doesn't find the orphaned infection reference then use this guide to autoruns

http://www.bleepingcomputer.com/forums/ind...t&p=1833384

Edited by DaChew, 14 October 2010 - 09:01 AM.

Chewy

No. Try not. Do... or do not. There is no try.

#3 esiaba2

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Posted 15 October 2010 - 07:24 AM

@ Da Chew

Thanks

#4 killerx525

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Posted 15 October 2010 - 08:13 AM

@ Da Chew

Thanks

Did it find other viruses?

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#5 DaChew

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Posted 15 October 2010 - 08:26 AM

Error loading C:\WINDOWS\system32\zsmscc071001.dll


Usually this is an orphaned registry call to load the infected file

Avast removed the infected file and missed the registry entry

MBAM is pretty good at finding these but autorun enables a safe way to manually remove the registry entry
Chewy

No. Try not. Do... or do not. There is no try.

#6 Gabrial

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Posted 16 October 2010 - 05:38 PM

Speaking of which, do you know of an orphaned startup item scanner?

#7 cryptodan

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Posted 16 October 2010 - 06:41 PM

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx

No installation required.

Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.

Go File>Save, and save it as AutoRuns.txt file to know location.

You must select Text from drop-down menu as a file type:

Posted Image

Attach the file to your next reply.

Compliments of Broni




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