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google search redirect problem


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#1 mkd28088

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Posted 13 October 2010 - 08:58 PM

hi! new to this forum,here's why i'm here. google redirects to an unknown site when a search site is activated.i am running windows xp service pack 3. two items came up as viruses or trojans, mstsc.exe and SHeur3.BGKS i have avg anti virus free version.i am a novice at this stuff and could use help.i tried to reboot the machine to an earlier date but nothing has been modified to the system for a while and it says there are no changes at the date i selected to restore to. i tried 3 different dates as far back as 3 months to no avail. need some guideance.in searching on line a post i read said to go to this site and use combo fix to solve the redirect search quiry issues. thanks for the site and hopefully the fix. e-mail address removed to protect from spambots. ~ OB

Edited by Orange Blossom, 13 October 2010 - 09:37 PM.


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#2 Orange Blossom

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Posted 13 October 2010 - 09:42 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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