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Help! XP will not Load


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#1 Mediokrates

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Posted 13 October 2010 - 07:03 PM

Hi there,

Really sorry about this. My Windows XP SP3, was infected with a redirect virus for which I had posted for help here. I've been running scans with various antivirus in the meantime. While I was out, someone in the house noticed an Emsisoft scan had finished, and ended up quarantining an infection. Problem is, Emsisoft had earlier reported that Explorer.exe was infected. I think it was still reporting this, and quarantined Explorer.exe.

Did I mention my computer was in safe mode when this happened?

Now when I boot the computer in either mode it opens to no controls on the screen, just my background.

I tried logging in on the 2nd Admin account, but the same thing happened. My thought was to open emsisoft and unquarantine the file, unlocking it for all other users.

Anyone know how to reenable explorer.exe? or access programs when explorer.exe won't run? so I can run emsisoft and unquarantine the file.
Recently I replaced my motherboard, so I think my recovery disks are no good anymore
Should I Restore upon reboot? (the redirect virus which started this whole thing deleted all my restore points prior to infection)

Thanks again

Edited by Budapest, 13 October 2010 - 10:29 PM.
Moved from XP ~BP


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#2 Orange Blossom

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Posted 15 October 2010 - 11:36 AM

Hello,

I see that you have posted a log here: http://www.bleepingcomputer.com/forums/topic352747.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take a few more days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log. Once you get a response, you can inform your helper of the changed situation with your computer.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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