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Sound problem in Vista basic home


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5 replies to this topic

#1 mimi57

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Posted 13 October 2010 - 07:03 PM

Hi all, I am an Instructional Tech Specialist who works on computers for friends and help out at work when time allows. I am not a newbie to tekking, but not formally educated on that end either.
Mimi

Edited by mimi57, 13 October 2010 - 07:11 PM.
Moved from Introductions ~BP


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#2 cryptodan

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Posted 14 October 2010 - 05:30 AM

Whats the issue?

#3 mimi57

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Posted 16 October 2010 - 11:32 AM

I usually work on Dells, but a friend asked for help with his laptop. He had taken it to The Geek group locally 3 times from Jan. - May, and they insisted that he needed a fresh install when he didn't have the software. It is a Toshiba satellite A135-S4487 Vista basic home.

This is the Belarc report:
Operating System System Model
Windows Vista Home Premium Service Pack 2 (build 6002)
Install Language: English (United States)
System Locale: English (United States) TOSHIBA Satellite A135 PSAD0U-03500P
System Serial Number:
Enclosure Type: Notebook
Processor a Main Circuit Board b
1.67 gigahertz Intel Core 2 Duo
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache
64-bit ready
Multi-core (2 total)
Not hyper-threaded Board: TOSHIBA IAKAA 1.00
BIOS: TOSHIBA V1.40 04/26/2007
Drives Memory Modules c,d
218.49 Gigabytes Usable Hard Drive Capacity
129.99 Gigabytes Hard Drive Free Space

PIONEER DVD-RW DVR-K17A ATA Device [Optical drive]

Hitachi HTS541610J9SA00 [Hard drive] (100.03 GB) -- drive 1, s/n SB2301SHG231GB, rev SBCOC70P, SMART Status: Healthy
TOSHIBA MK1234GSX [Hard drive] (120.03 GB) -- drive 0, s/n Z66NF7MJS, rev AH001M, SMART Status: Healthy 1014 Megabytes Usable Installed Memory

Slot 'M1' has 1024 MB
Slot 'M2' is Empty
Local Drive Volumes

c: (NTFS on drive 1) 98.46 GB 53.99 GB free
d: (NTFS on drive 0) 120.03 GB 76.00 GB free

The other people had put in one new hard drive back in Jan. It was infected with a virus after that, I don't know which one/s. Then, a few days later, all they could get was the bsod and memory dump and restart.

I was able to revive the system after repairing a kernel through the internal repair. The computer was working great after a tune-up and updating the drivers from the Toshiba site. I sent it home and it worked great for 3 days. I think Microsoft must have pushed some updates during this time. Anyway, all sound went out on the computer.
These are the things I have tried:
1. The Sound is turned on in the Control Panel and the volume is set.
2. There are no yellow exclamation marks in the Device Manager
The Device manager says the Sound is working fine. It has Realtek High Definition Audio. I have tried uninstalling and re-installed the driver and software from the Toshiba site and Realtek and Micosoft sites many different times during the past month.
3. Service is turned on and started. (The Audio is set on Automatic and started in Services.)
4. I have checked to make sure the sound wires were not broken or pinched. They looked fine. Windows Media Player gives this message when I try to play a song. “Windows Media Player encountered a problem while playing the file. For additional assistance, click Web Help.” I have tried the Web help

5. After reading the suggestions on bleeping computer, I tried to use the Microsoft site FIXIT. This is what I get "Microsoft automated Troubleshooting Services" Fix it troubleshooting cannot continue because an error occurred. We're sorry but the diagnostic solution encountered a runtime error. Please try again later."

I still have no sound, neither from the back speakers nor from the earphones.
I don't know what else to try. Can someone Help?

Edited by mimi57, 16 October 2010 - 12:22 PM.


#4 cryptodan

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Posted 16 October 2010 - 12:55 PM

Get the following: Get the latest Driver for your Sound Card - You will want the Vista, Windows7 Driver (32/64bits) Driver only (Executable file) one.

#5 mimi57

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Posted 16 October 2010 - 01:10 PM

I have already done that. It doesn't help. I have uninstalled in devise manager and downloaded the drive and reinstalled and it still does not work.

#6 cryptodan

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Posted 16 October 2010 - 01:15 PM

Then the sound card is probably and most likely dead.




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