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Lots of problems and false? positives with avira


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#1 bonkey666

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Posted 13 October 2010 - 03:36 PM

Windows xp pro sp3
Pentium 4 1.9Ghz
1 GB ram
First I had a blank welcome screen...no names to click. In safe mode, I could click a name, but it logged off without getting to desktop. I tried knoppix to get some info off the drives, but it wouldn't load. I then reinstalled the os. I got avira, spybot, superantispyware, & malwarebytes from another pc to install with thumb drive before I connected to network. Once I got up & running, I got avira telling me cmd.exe, svchost, iexplore, tablet (my tablet driver), and a host of other crap was messed up. I clicked repair and when I restarted, couldn't see a taskbar, icons, tablet use...after messing with it, I got into safe mode and scanned with everything I had and each one got rid of lotsa stuff. upon restart, the same problems were back.Once again, I reinstalled the os and tried avast vs avira, and am still having problems-->invisible ie pop ups, cant access microsoft.com or various anti virus sites with any browser (I also have hosts file backup on thumb drive, which I used). Chrome wont even start. Avast is constantly finding viruses with letters and numbers for names and occasionally telling me normal stuff is bad. Whatever it is also deleted system restore. I hope this is the proper forum and appropriate information.

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#2 boopme

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Posted 13 October 2010 - 08:47 PM

Hello. first make sure one ONE Antivirus is active. Two active will cause a bunch of problems. Now please run these and we'll review the logs.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 bonkey666

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Posted 15 October 2010 - 01:23 AM

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4827

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

10/15/2010 2:10:11 AM
mbam-log-2010-10-15 (02-10-11).txt

Scan type: Quick scan
Objects scanned: 142968
Time elapsed: 59 minute(s), 48 second(s)

Memory Processes Infected: 3
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 27

Memory Processes Infected:
C:\WINDOWS\system32\ati2cqag.exe (Trojan.Banker) -> Unloaded process successfully.
C:\WINDOWS\system32\capesnpn.exe (Trojan.Banker) -> Failed to unload process.
C:\WINDOWS\Temp\11np.exe (Trojan.Agent) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\smwcore (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\xal6whv (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\All Users\Application Data\MPK (Refog.Keylogger) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\MPK\1 (Refog.Keylogger) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\capesnpn.exe (Trojan.FakeAlert.H) -> Delete on reboot.
C:\WINDOWS\system32\ati2cqag.exe (Trojan.Banker) -> Delete on reboot.
C:\WINDOWS\Temp\11np.exe (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\avicap32.exe (Trojan.Banker) -> Delete on reboot.
C:\WINDOWS\Temp\VRT17.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\VRT25.tmp (Trojan.Banker) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\VRT28.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\VRT4.tmp (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\0J9UQ0K9\nop4[1].txt (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\MPK\M0000 (Refog.Keylogger) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\MPK\S0000 (Refog.Keylogger) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\MPK\1\D0000 (Refog.Keylogger) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\MPK\1\I40466_0258628009 (Refog.Keylogger) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\MPK\1\I40466_0265572454 (Refog.Keylogger) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\MPK\1\I40466_0374433912 (Refog.Keylogger) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\MPK\1\I40466_0374656366 (Refog.Keylogger) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\MPK\1\I40466_0376685417 (Refog.Keylogger) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\MPK\1\I40466_0377511921 (Refog.Keylogger) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\MPK\1\I40466_0378059838 (Refog.Keylogger) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\MPK\1\I40466_0380739931 (Refog.Keylogger) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\MPK\1\I40466_0380965972 (Refog.Keylogger) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\MPK\1\S0000 (Refog.Keylogger) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\Drivers\ntndis.sys (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\system32\fhpatch.dll (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\fiplock.dll (Malware.Trace) -> Delete on reboot.
C:\WINDOWS\system32\ipsecndis.sys (Rootkit.Agent) -> Delete on reboot.
C:\Documents and Settings\HoPpLe\Application Data\dsfsds.bat (Malware.Trace) -> Quarantined and deleted successfully.

#4 bonkey666

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Posted 15 October 2010 - 03:13 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/15/2010 at 03:55 AM

Application Version : 4.44.1000

Core Rules Database Version : 5664
Trace Rules Database Version: 3476

Scan type : Complete Scan
Total Scan Time : 01:22:28

Memory items scanned : 253
Memory threats detected : 0
Registry items scanned : 5789
Registry threats detected : 2
File items scanned : 43753
File threats detected : 8

Malware.Trace
HKU\.DEFAULT\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\WINLOGON#SHELL
HKU\S-1-5-18\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\WINLOGON#SHELL

Adware.Tracking Cookie
.kontera.com [ C:\Documents and Settings\BoNkEy\Application Data\Mozilla\Firefox\Profiles\h7wo36dn.default\cookies.sqlite ]

Trojan.Agent/Gen-FakeAlert
C:\SYSTEM VOLUME INFORMATION\_RESTORE{4B7957EC-B36B-4E30-9EA0-7111AEA67A6F}\RP13\A0008374.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{4B7957EC-B36B-4E30-9EA0-7111AEA67A6F}\RP13\A0012699.EXE
C:\WINDOWS\SYSTEM32\ADOBE\SHOCKWAVE 11\UNWISE.EXE

Trojan.Agent/Gen-Nullo[Short]
C:\SYSTEM VOLUME INFORMATION\_RESTORE{4B7957EC-B36B-4E30-9EA0-7111AEA67A6F}\RP13\A0013545.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{4B7957EC-B36B-4E30-9EA0-7111AEA67A6F}\RP13\A0013546.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{4B7957EC-B36B-4E30-9EA0-7111AEA67A6F}\RP13\A0013547.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{4B7957EC-B36B-4E30-9EA0-7111AEA67A6F}\RP15\A0016591.EXE




Also, I have super going and adaware...will they cause a problem together? Sometimes adaware crashes.

#5 boopme

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Posted 15 October 2010 - 09:48 AM

No they wont. Use one AV,one software firewall and a couple Anitmalware like MBAM and SAS.. I personally find Adaware a system hog for what it does compared to the other two.

The was a keylogger found here.. They log keystrokes, steal passwords, access personal
data, send malevolent outgoing traffic, and close the security warning
messages displayed by some anti-virus and security programs.

I would advise you to disconnect this PC from the Internet, and then go to
a known clean computer and change any passwords or security information held
on the infected computer. In particular, check whatever relates to online
banking financial transactions, shopping, credit cards, or sensitive
personal information. It is also wise to contact your financial institutions
to apprise them of your situation.



Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

How is it running now.

Edited by boopme, 15 October 2010 - 09:52 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 bonkey666

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Posted 19 October 2010 - 08:59 PM

Sorry...my computer was so messed up, I couldnt do much of anything. I ended up reinstalling and used avira for av, zone alarm for firewall. Things looked fine until I connected to the internet and avira popped up constantly telling me everything is infecteed...like explorer, svchost, spoolsv...on and on. I am confused as to what to do. Seems like a virus found a leak in avira or something. For the moment, I have to do the family thing for halloween in Florida, I will get back with you once I get back...Thank you for bearing with me and trying to help. I will be able to read responses, but it will be 2 weeks before I get back.

#7 boopme

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Posted 19 October 2010 - 09:50 PM

OK, I think we have 2 options. one is to post an DDS log in the Malware Rempval forum. They will take a deep look and find what is buried.

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know which you decide..

OR reformat and reinstall, You need to wipe thw drive..
If you're not sure how to reformat or need help with reformatting, please review:These links include step-by-step instructions with screenshots:Vista users can refer to these instructions:Don't forget you will have to go to Microsoft Update and apply all Windows security patches after reformatting.

Note: If you're using an IBM, Sony, HP, Compaq or Dell machine, you may not have an original XP CD Disk. By policy Microsoft no longer allows OEM manufactures to include the original Windows XP CD-ROM on computers sold with Windows preinstalled. Instead, most computers manufactured and sold by OEM vendors come with a vendor-specific Recovery Disk or Recovery Partition for performing a clean "factory restore" that will reformat your hard drive, remove all data and restore the computer to the state it was in when you first purchased it. See Technology Advisory Recovery Media. If the recovery partition has become infected, you will need to contact the manufacturer, explain what happened and ask them to send full recovery disks to use instead..

If you need additional assistance with reformatting or partitioning, you can start a new topic in the Operating Systems Subforums forum.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 bonkey666

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Posted 24 October 2010 - 02:32 PM

I'm back and I reformatted as per instructions...i will do scans and post since it seems like same problems...cant connect to microsoft.com or antivirus sites either.

#9 boopme

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Posted 24 October 2010 - 04:35 PM

Iy appears you do have at least a rootkit. Please do the Prep Guide and post there as that is the only way we can clean this.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 Orange Blossom

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Posted 25 October 2010 - 12:37 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic356180.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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