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internet connectivity/computer reboots


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#1 aatkinson

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Posted 13 October 2010 - 03:10 PM

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Sorry i posted this in the wrong area originally.

I am new to this forum and hope i am not breaking any rules.

The problem started when I installed Windows updates, ran SuperAntiSpyware, and CC Cleaner. Once i rebooted, my network connection kept saying "Acquiring IP Address". Ive had this problem before, and found that a virus changed my Internet Protocol (TCP/IP) Properties to use a bogus dns server (0.0.0.0). I looked this time and found nothing abnormal (optain ip and dns servers automatically checked). I tried running IPCONFIG commands, but got the following error:Internal Error: I found some forums saying my WINSOCK registries might be corrupted, so i ran some netsh commands (netsh int ip reset C:\reset.log, netsh winsock reset catalog), this did not help. I found i download to repair my registry keys, and this did nothing either. I tried a Windows repair from my disc, and this worked until the windows loading screen came up(the one with the loading bar), then the same screen comes up says something regarding "please wait' with an hour glass as the cursor. It sits at this screen for hours, making me shut down by holding the power button, then restarting. I've tried setting all the IP settings manually (dns, wins, ip, etc) then rebooting, but when I reboot, they are back to "acquire automatically". So i imagine the windows repair does not complete, because now when i try to start normally, my pc reboots randomly. I sometimes get the blue screen of death, othertimes it just reboots. I tried uninstalling both of my network adapters and rebooting, and this seemed to let me connect to the network im on, but not the web. I checked the proxy settings for the internet but nothing suspicious. Ive tried deleting the registry keys for winsock and that fixed nothing.

so where i am now is i can run in safe mode and ping my domain servers. If i try to ping google.com i get ping request could not find host google.com. Please check the name and try again. If i try to run normally, it gets to the control+Alt+delete screen, and my pc either reboots, or BSOD's. If i try to access My Computer, or My network places, my pc reboots.

Any advice on these problems would be greatly appreciated.

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#2 hamluis

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Posted 13 October 2010 - 03:59 PM

System manufacturer and model?

Nature of disk (MS, OEM) and SP on disk when repair was attempted?

What SP was installed on system when repair was attempted?

Louis

#3 aatkinson

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Posted 14 October 2010 - 07:30 AM

My pc is a Dell Precision 390.
Windows XP Professional, with SP2 installed off disc, but SP3 downloaded from Microsoft Update. Phoenix ROM Bios PLus Version 1.10 2.2.0, Intel Core 2 Processor (6300 @ 1.86GHZ)
The disc i used for repair is Windows XP Pro with SP2. I have turned off some Services and gotten the crashing to subside, but i still cant connect to the internet. I am connected to the domain, and have an IP address assigned, but cant ping external sites, like google.com.

Edited by aatkinson, 14 October 2010 - 07:31 AM.


#4 DaChew

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Posted 14 October 2010 - 09:26 AM

I am connected to the domain


Was the system imaged? Do you have an IT dept?

I would suggest a clean install of XP
Chewy

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#5 aatkinson

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Posted 14 October 2010 - 03:01 PM

The system is not imaged, and i am the IT dept. We dont want to clean install because there is software on this pc that has licenses and keys have been lost over the years.

#6 DaChew

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Posted 14 October 2010 - 03:17 PM

In a case like this I would remove any infections and run repair disk again but use a slipstreamed sp3 disk.
Also I would stay off the lan
Chewy

No. Try not. Do... or do not. There is no try.




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