Please provide additional information about your system:
What is your system make and model?
What is your XP version and Service Pack?
Describe your current antivirus and anti malware situation: McAfee, Norton, Spybot, AVG, Avira!, MSE, Defender, ZoneAlarm, PC Tools, Comodo, etc.
Does the afflicted system have a working CD/DVD drive?
Do you have a genuine bootable XP installation CD (this is not the same as any Recovery CDs that came with your system)?
Fill in the blank:
My system was working fine until _________________________________________.
Click Start, Run and in the box enter:
Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste the information back here.
For video driver information, expand the Components, click Display, click Edit, Select All, Copy and then paste the information back here.
There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information.
This will minimize back and forth Q&A and eliminate guesswork.
Download BlueScreenView from here:http://www.nirsoft.net/utils/blue_screen_view.html
Unzip and run it (BSV installs nothing) and let it finish scanning all your crash dump files.
If you double click on of the dumps, you will get some information about it (including the Caused By Driver field) and you may be able to spot the problem right away - especially if you see a pattern in the dumps where the Caused by Driver field is the same (start with that driver).
Select (highlight) one or more of the most recent dump files by clicking them and holding down the Ctrl key to select multiples files. Try to select just the most recent ones that relate to your issue (maybe five or so dump files to get started).
Click File, Save Selected Items and save the information from the dumps to a text file on your desktop called BSOD.txt. Open BSOD.txt with a text editor, copy all the text and paste it into your next reply.
Here is an example of the BSV report from a single BSOD that I initiated on purpose that shows the cause of the crash as the i8042prt.sys driver belonging to Microsoft Corporation:
Dump File : Mini062110-01.dmp
Crash Time : 6/21/2010 11:51:31 AM
Bug Check String : MANUALLY_INITIATED_CRASH
Bug Check Code : 0x000000e2
Parameter 1 : 0x00000000
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : i8042prt.sys
Caused By Address : i8042prt.sys+27fb
File Description : i8042 Port Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini062110-01.dmp
Please send the information from the last 5 memory dumps.
P.S. MBAM does not recommend running in Safe Mode, but sometimes you just can't boot normally:
Here is info from the Malwarebytes President and CEO Marcin Kleczynski:
MBAM loses some effectiveness for detection & removal when used in safe mode because the program includes a special driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. Additionally, there are various types of malware infections which target the safeboot keyset so booting into safe mode is not always possible. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM but in some cases, there is no alternative but to do a safe mode scan.
MBAM is still good stuff!
Edited by joseibarra, 13 October 2010 - 05:52 AM.