I'm not 100% sure this is the cause of your problem, but it doesn't look right. Please note that it could be correct, even though I've never seen it nor have I seen it mentioned by anyone else.
Edit to add: I'm not convinced this is the issue. I changed my incoming server to pop3.comcast.net and my client connected to the Comcast server.
After a while a box pops up with the header 'Logon-pop3.comcast.net ' In the box it shows Server: pop3.comcast.net
Check your OE settings against those listed below. This is the only thing I know to tell you. It would be easier if there were an error number.
First, are you using any incarnation of Norton Internet Security? If so, the Symantec/Norton folks have an article about problems like this
, so their suggestions should be attempted first. They have a troubleshooting routine you can run from that webpage. If that fails, they suggest removing and reinstalling Norton. Personally, I'd skip the "reinstalling" part.
If you're using McAfee or Norton, disable the wormstopper or Internet worm protection in its email settings. It's been known to cause problems.
Open Outlook Express.
go to the Mail tab
click on your Comcast account to highlight it
go to the General tab
under Mail Account, enter whatever you'd like to call this account, like John Doe on Comcast
under User Information, enter Name (whatever you want to appear on your messages)
enter E-mail address (your full Comcast email address)
check "Include this account when receiving mail or synchronizing"
go to the Servers tab
"My incoming mail server is a" POP3 "server"
Incoming mail is mail.comcast.net
Outgoing mail is smtp.comcast.net
enter your Account name or Email user name (your Comcast user ID, the part before "@comcast.net" in your email address)
enter your Password
check "Remember password"
make sure “Logon using Secure Password Authentication (SPA)” is NOT checked
check “My server requires authentication”
choose “Use same settings as my incoming mail server”
go to the Advanced tab
check both boxes for “This server requires a secure connection (SSL)”
change port number to 995 for incoming, 587 or 465 for outgoing
bump up the Server Timeouts slider to the high end
Turn off whatever email scanning your anti-virus package is doing. Comcast already scans incoming email for viruses, and your outgoing email isn’t going to be infected unless your machine is already infected, so there’s no point checking it all the time.
Unfortunately, I have no clue what to tell you about the greyed out Remember password box.
IF THE ABOVE DOES NOT WORK TO RESOLVE YOUR ISSUE OR IF YOUR SETTINGS DO MATCH WHAT IS LISTED:
I'm directing you to the Comcast Help Forums
. Those forums are provided to Comcast customers, and are a great resource for vendor specific issues. There are forums for computer issues, email issues, security, internet, cable tv, CDV, billing, and customer service.
Many times we, the users there, can provide answers tech support and customer service can't.
Click the link below, you'll be sent to the sign in page. Log in with your Comcast user ID (the part before .net) and your password. You will next see a first time forum users page, asking you to choose a screen name for use in the forums. Once you set that up, you'll be taken to the actual forums. http://forums.comcast.net/comcastsupport/
Go to the email forum, post your issue there. Our email experts will help you try to resolve the problem.(Once you get to the forum, save the page to your favorites. If you want to get to it from the Comcast home page, you have to jump through hoops to reach it)
edit to add: I'll ask the email experts there if 'Logon-pop3.comcast.net
' and Server:pop3.comcast.net
are correct. I'll post what I find out as soon as I hear back from one of them.
Also, I'll inform the moderators of the subscription issue.
Edited by Queen-Evie, 12 October 2010 - 11:17 PM.