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Vista and Dial Up


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7 replies to this topic

#1 Eyesee

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Posted 12 October 2010 - 05:43 PM

I recently removed some bugs from a Sony laptop PCG-5G2L.
Here I always use my wireless router to connect to the Internet and everything works fine.
Customer is using dial up as high speed is not yet available where they live. The modem is an HD Audio Soft v.92.
Knowing that, I downloaded and installed SP 2 and all updates to all other software.

The problem they are having is that the modem dials, connects but sometimes IE will not browse.
Page cannot be displayed error, or something to that extent. Intermittent issue too. Sometimes it is fine.
We tried it here and it does the same thing with dial up but wireless or cabled works fine.
Firefox has the same issue

The resarch I have done indicates that Vista hates dial up and that it was not designed for it.
Granted, they do live out in the country and this is a small town. So the phone lines are brobably not the best quality in either location.

Has anyone else experienced dial up issues with Vista?
There's a lot of people complaining about this on the net with no good resolution.
In the beginning there was the command line.

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#2 cryptodan

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Posted 12 October 2010 - 05:47 PM

I used to work at an ISP where 100% of our customers were on Dial-Up and when their phone lines went bad their dial up had issues. Most common causes for this is a bad pair somewhere along their copper path back to the LEC = Local Exchange Carrier. Has there been a lot of RAIN in the area?

#3 Broni

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Posted 12 October 2010 - 09:52 PM

Did you check, how the "ping" output looks like?

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#4 Eyesee

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Posted 13 October 2010 - 11:51 AM

Dan - Not much rain. Pretty dry actually. It does the same thing at my office too which is about 15 miles from where they live. Wireless works fine here. They live in the country & wifi is not available there yet. She says it worked fine for years. I checked it for bugs with Avast, Mbam, SAS and Spybot. Routine stuff mostly

Broni - I hadnt thought of a ping test.

I am thinking about reloading the system but I dont know if that would really help. SOny doesnt provide restoration cd's or a recovery partition.

There are lots of people reporting issues on the net with various brands of systems using dial up and Vista.
I am wondering if it is inherent in the operating system or if some update may have caused it.
In the beginning there was the command line.

#5 cryptodan

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Posted 13 October 2010 - 11:54 AM

I could try my blackberry as a dial up modem, but I would have to get a dial up account.

What is the exact model number of the Sony Vaio?

Edited by cryptodan, 13 October 2010 - 11:57 AM.


#6 Eyesee

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Posted 13 October 2010 - 12:19 PM

Its PCG-5G2L
In the beginning there was the command line.

#7 cryptodan

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Posted 13 October 2010 - 12:32 PM

Is the model information used on Sony's website to bring up support documents and updates?

#8 Broni

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Posted 13 October 2010 - 07:24 PM

Broni - I hadnt thought of a ping test.


1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$

and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.

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