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Message saying Infected with 32 Trojans


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#1 LisaSavickas

LisaSavickas

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Posted 12 October 2010 - 03:37 PM

I am helping a friend with a computer. She did not have much info to give me, this is what she told me:


she had a popup that said Virus detected, then an automatic scan came up and said it found 32 trojans. She said it looked like it had the Symantec logo at the top left corner. She then clicked the X on the right hand corner and turned the computer off. I checked the history and quarantine in Symantec and nothing was showing up in there.

I ran a MalwareBytes full scan and nothing has shown up so far. I am still in the middle of the scan, but wanted to get this posted and find out if you had further steps I should also take.

Thanks so much for your help!
Lisa

PS I can't run a virus scan...I go to run it, it starts, after a blip says "complete" and show zero files scanned.

Edited by LisaSavickas, 12 October 2010 - 03:47 PM.


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