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USB devices stop functioning after using Combofix


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#1 bus483w

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Posted 12 October 2010 - 08:10 AM

Greetings

I ran combofix on my laptop and since then the usb devices have been acting up.

I am using both a usb mouse and keyboard (wired). After a few minutes of use the mouse will stop functioning although its light in the scroll wheel is still on. Only by unplugging it and plugging back in does it start to work again. But after a little time the problem returns. It is the same issue with the keyboard. When i unplug and plug in the devices the usb sounds are made.

I would very much appreciate any help that you might be able to provide.

Regards

bus483w

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#2 hamluis

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Posted 12 October 2010 - 08:29 AM

ComboFix is a malware tool...members in this forum are advised to provide the following in regard to questions about its use.

ComboFix usage, Questions, Help - Look here - http://www.bleepingcomputer.com/forums/topic273628.html

Louis

#3 Gabrial

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Posted 12 October 2010 - 09:45 PM

Why did you run combofix? If it is because you had a malware infection, you may still be infected. A rootkit infection in your USB subsystem could be causing devices to crash.

Edited by Gabrial, 12 October 2010 - 09:46 PM.


#4 Orange Blossom

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Posted 15 October 2010 - 12:57 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Since you have run ComboFix, please include the ComboFix log in the new topic. Please be sure to include a description of your computer issues and what you have done to try to resolve them.

If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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