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Blue Screen - please help!


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#1 this is mak

this is mak

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Posted 12 October 2010 - 05:33 AM

Hi,

I have a fairly new laptop (2 months old) and I am running windows 7 home premium on HP DV6 - 3006tx.

In the past 24 hours I have had 4 BSOD. I have had no prior issues.

Here are my specs.

Operating System - MS Windows 7 Home Premium 64-bit
CPU - Intel Core i5 @ 2.27GH
RAM - 4.0GB Dual-Channel DDR3 @ 532MHz (7-7-7-20)
Motherboard - Hewlett-Packard 144A (CPU)
Graphics - Generic PnP Monitor @ 1366x768
Intel® HD Graphics
ATI Mobility Radeon HD 5650
Hard Drives - 488GB Hitachi Hitachi HTS725050A9A364 (IDE)
Optical Drives - hp CDDVDW TS-L633N


Here is info from the last two BSOD:

BlueScreen OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 3081
Additional information about the problem: BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8007520028
BCP3: 00000000BA000000
BCP4: 0000000000400405


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800744A028
BCP3: 00000000BA000000
BCP4: 0000000000400405
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\101210-30310-01.dmp
C:\Users\Mak\AppData\Local\Temp\WER-51511-0.sysdata.xml


And here is the Blue Screen View from the latest one: (the latest one is the only one shown when I run bluescreenview)
==================================================
Dump File : 101210-30310-01.dmp
Crash Time : 12/10/2010 8:56:54 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`0744a028
Parameter 3 : 00000000`ba000000
Parameter 4 : 00000000`00400405
Caused By Driver : hal.dll
Caused By Address : hal.dll+12903
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\101210-30310-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

Any help, advice, suggestions would be greatly appreciated.

Thanks a lot,

Mak.

Edited by this is mak, 12 October 2010 - 05:43 AM.


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#2 killerx525

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Posted 12 October 2010 - 07:14 AM

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need. If problems continue, disable or remove any newly installed hardwareor software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restartyour computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Method 1 :

Perform System File Checker (SFC) scan which will help you in resolving the issue.
To determine whether the issue that you are experiencing is caused by one or more system files that are used by Windows 7, run the System File Checker tool. The System File Checker tool scans system files and replaces incorrect versions of the system files by using the correct versions.

Follow the instructions in the link below to run SFC scan.
http://support.microsoft.com/kb/936212/

Method 2:

HAL initialization failed usually is hardware so have you added any new hardware lately? If a PC maybe a card
has become unseated. It is possible though not likely that is it driver related so have you added or changed any
drivers lately? Check in Windows Updates to see if any drivers have updated (assuming you can get in).
Also it is possible the problem is antivirus or other software related though rare.

Can you access via Safe Mode - repeatedly tap F8 as you boot. If not do you have a Vista disk or can you borrow
one from a friend? You can also use the utilities below to make one if needed.

If you get into Windows see the generic bluescreen troubleshooter and the driver update methods in next message.

---------------------------------------------------------------

This tells you how to access the System Recovery Options and/or with a Vista Disk
http://windowshelp.microsoft.com/Windows/e...9470351033.mspx

Try StartUp Repair from Recovery Options

How to do a Startup Repair
http://www.vistax64.com/tutorials/91467-startup-repair.html

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#3 cryptodan

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Posted 12 October 2010 - 07:31 AM

We need to know more about your BSODs...

Download BlueScreenView (in Zip file)

No installation required.

Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.

Then go to File > Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.






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