Posted 11 October 2010 - 09:15 PM
Okay where do I begin. This has been a nightmare for months now. I have a c4680 photosmart hp which I got back in Feb of this year. I installed the printer from the box everything seemed to work okay. A few months go by and my hp solution center 13.0 don't work. I tried uninstalling and reinstalling the software. Soultion center wouldn't work still but my printer was able to print. Okay in August I tried to work with hp techs on this. They had me del my .tmp files, and some other files. Well guess what I had to files that would not work that is hpzrein01.exe and dvd agent.exe Also, when I went back to reinstall the printer software , the spooler had stopped and needed started again!! I didn't know what it was? I did the workaround on microsoft fix it , and it started working again. I was able to plug my printer back in also my d1560 as well. Now it is October and still in warranty; I tried to fix the solution center again. I emailed tech support and tried exactly what they had me to do uninstall and reinstall using their download for the c4680 software. It still didnt work and made my machine worse , back to two files abve that were missing again. I reinstalled my c4680 thru usb automatic in vista 64 which I have , and my sys sorry is hp a6530f. I really need help on this. Do I need to restore the sys back to yesterday before i did this?? Any help would do and this is under warranty .