I am a novice, and am already lost after reading the preperation guide for this forum..... I foolishly
downloaded antispy safeguard, which I THINK I removed by following instructions on the internet. Now both sypdoctor and Norton keep alerting me to the presence of tideserv.l!inf, and neither seems to remove this problem. Am I better off trying to follow the instructions (that I don't seem to understand), or would you recommend that I take my computer to somebody like the GeekSquad? I've heard that they often don't get everything off you computer but I'm really lost here and willing to try anything. Can you offer advice?