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Tidserv.l!inf and antispy safeguard


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#1 edma3977

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Posted 11 October 2010 - 08:04 PM

I am a novice, and am already lost after reading the preperation guide for this forum..... I foolishly :thumbsup: downloaded antispy safeguard, which I THINK I removed by following instructions on the internet. Now both sypdoctor and Norton keep alerting me to the presence of tideserv.l!inf, and neither seems to remove this problem. Am I better off trying to follow the instructions (that I don't seem to understand), or would you recommend that I take my computer to somebody like the GeekSquad? I've heard that they often don't get everything off you computer but I'm really lost here and willing to try anything. Can you offer advice?

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#2 Orange Blossom

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Posted 12 October 2010 - 09:38 PM

Hello,

No, don't take your computer to Geeksquad or whatever.

What part of the preparation guide confuses you?

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 quietman7

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Posted 14 October 2010 - 12:47 PM

Backdoor.Tidserv!inf is a detection for system files infected by Backdoor.Tidserv

To learn more about this infection, please read:We may be able to resolve your issue here without having to go to the Prep Guide but there is no guarantee and we may have to resort to doing that.

If you want to try, please follow these instructions: How to remove Google Redirects or the TDSS, TDL3, Alureon rootkit using TDSSKiller
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • When the program opens, click the Start Scan button.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure is selected, then click Continue > Reboot now to finish the cleaning process. <- Important!!
    Note: If 'Suspicious' objects are detected, you will be given the option to Skip or Quarantine. Skip will be the default selection.
  • A log file named TDSSKiller_version_date_time_log.txt will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.
-- For any files detected as 'Suspicious' (except those identified as Forged to be cured after reboot) get a second opinion by submitting to Jotti's virusscan or VirusTotal. In the "File to upload & scan" box, browse to the location of the suspicious file and submit (upload) it for scanning/analysis.
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