Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

'Windows is starting up' Screen Freezes


  • Please log in to reply
45 replies to this topic

#1 spaceytjk

spaceytjk

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:01:47 PM

Posted 11 October 2010 - 05:19 PM

Yesterday, I was using my laptop on my battery and when I opened up a game, it said something about the sound card not found and then shut off the laptop. I had my sound disabled because it was in battery mode but it never did that before. I tried starting my laptop this morning and now it won't work. It stays stuck at the 'Windows is starting up....' Screen and freezes on it. It restarts itself but with no avail.

I've searched for solutions such as booting up the laptop in safe mode but it freezes on the same screen for any of the safe modes. I've seen the threads where I can use my XP cd to boot it up but it didn't come with one. If the laptop is broken, I would like to get the files stored onto it. The things I installed recently on the laptop was a xp theme downloaded off the web, theme for firefox, and an emulator.

My laptop is a Sony vgn-sz120p and I have Windows XP 3.

I would like to have this resolved asap because I am a college student and I need to access some files due for my course at the end of this week.


Thank you so much for anyone that can offer help/advice!

Edit: I've tried removing all but one stick of ram to see if it would change anything but nothing either.
I have 'Microsoft Windows Recovery Console' that boots with Windows XP asking me to pick either one. I can log into C:\Windows but I'm not sure where else to go from there.
Also, I found that some people had problems because of a corrupted registry so I am going to try this http://support.microsoft.com/kb/307545 if that works.
I'll continue updating my progress but with the basic computer skills I have, I can go so far.

Edited by spaceytjk, 12 October 2010 - 10:47 AM.


BC AdBot (Login to Remove)

 


#2 Gabrial

Gabrial

  • Members
  • 468 posts
  • OFFLINE
  •  
  • Local time:01:47 PM

Posted 12 October 2010 - 03:01 PM

Press F8 before you get to the Windows logo and select "Disable Automatic Restart" option. Then boot into normal windows. It should show you the blue screen error that is causing it to restart. Post the error message here.

#3 spaceytjk

spaceytjk
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:01:47 PM

Posted 12 October 2010 - 08:30 PM

Gabrial,
Thank you for responding.

It says:

STOP: c000021a {Fatal System Error}
The Windows Logon Process sytsem process terminated unexpectedly with a status of 0xc06d007e (0x00000000 0x00000000).
The system has been shut down.

Hope that helps.

#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,716 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:11:47 AM

Posted 12 October 2010 - 09:30 PM

I'll report this topic to people, who take care of not bootable computers.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,247 posts
  • ONLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:09:47 PM

Posted 13 October 2010 - 06:15 AM

Hello there, this has nothing to do with a corrupted registry. :thumbsup:

Please boot in the Recovery console, and at the c:\windows prompt type the following bolded lines and press enter after each line.

copy c:\windows\servicepackfiles\i386\explorer.exe explorer.exe <-- if asked to overwrite, do so. You should see: 1 file(s) copied.

cd system32

copy c:\windows\servicepackfiles\i386\winlogon.exe winlogon.exe <-- if asked to overwrite, do so. You should see: 1 file(s) copied.

exit

Let me know if you can reboot normally now.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#6 spaceytjk

spaceytjk
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:01:47 PM

Posted 13 October 2010 - 01:39 PM

Elise,

I followed your instructions, but it still freezes at 'Windows is starting up' screen.
It reboots to the same screen each time.

#7 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,247 posts
  • ONLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:09:47 PM

Posted 13 October 2010 - 01:41 PM

Do you have an XP CD at hand?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#8 spaceytjk

spaceytjk
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:01:47 PM

Posted 13 October 2010 - 01:46 PM

Unfortunately no.

My laptop is a Sony laptop which means it doesn't come with a XP CD and I believe it is stored on the hard drive but I don't know how to access it from the Recovery Console screen.

#9 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,247 posts
  • ONLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:09:47 PM

Posted 13 October 2010 - 01:52 PM

When executing the RC commands, did you get two times the 1 File(s) copied message?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#10 spaceytjk

spaceytjk
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:01:47 PM

Posted 13 October 2010 - 01:53 PM

Yes I did.

#11 Gabrial

Gabrial

  • Members
  • 468 posts
  • OFFLINE
  •  
  • Local time:01:47 PM

Posted 13 October 2010 - 02:39 PM

A couple of things...

Winlogon.exe is loaded from %Systemroot%\system32, not %Systemroot%, so put it in the right place:

copy c:\windows\servicepackfiles\i386\winlogon.exe c:\Windows\system32\winlogon.exe

also try replacing your Csrss.exe files:

copy c:\windows\servicepackfiles\i386\Csrss.exe c:\Windows\system32\Csrss.exe
copy c:\windows\servicepackfiles\i386\csrsrv.dll c:\Windows\system32\csrsrv.dll


Try rebooting.

#12 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,247 posts
  • ONLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:09:47 PM

Posted 13 October 2010 - 02:45 PM

What we can do, is download the Service Pack 3 iso from Microsoft, burn it to a disk, extract the installer, expand the two files and use those to replace the infected files.

This sounds quite complicated, but it isn't that bad.

First of all, download this file and burn it to a disk (you need to burn iso to disk, that is not the same as just copy/pasting the file on the CD).

Once you are done, let me know if you can see the following file on the CD: WINDOWSXP-KB936929-SP3-X86-ENU.EXE


After finding that file, you will need to extract it (with for example 7zip or WinRar). You can do that by right clicking the file I mentioned and extracting it to the following folder: c:\servicepack (please make sure the folder is called that way!).


Click Start > Run, type notepad and press enter. Copy/paste the following text into Notepad. Save the file as copy.bat to your desktop.

@echo off
expand C:\servicepack\i386\explorer.ex_" c:\servicepack\explorer.exe
expand c:\servicepack\i386\winlogon.ex_" c:\servicepack\winlogon.exe
Now exit Notepad and double click on copy.bat to run it. When done, you should have the following two files in the c:\servicepack folder: explorer.exe and winlogon.exe

Copy these files to a CD or flashdrive.

Put in the CD/flashdrive containing the files in your not-booting computer and in the Recovery Console type map then press enter. Let me know what the drive letter of your flashdrive/CD is.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#13 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:06:47 PM

Posted 13 October 2010 - 02:47 PM

To get WinRAR head to http://www.rarlabs.com

#14 spaceytjk

spaceytjk
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:01:47 PM

Posted 13 October 2010 - 03:09 PM

Gabrial,

Copied all files successfully.
However, stuck at the same screen.

It doesn't want to fix itself. :thumbsup:



Elise,

I'll try that later today as I've been on a school computer for accessing the web. Don't think they have a cd burner on it.



Thanks to everyone trying to help so far!

Edited by spaceytjk, 13 October 2010 - 03:13 PM.


#15 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,247 posts
  • ONLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:09:47 PM

Posted 13 October 2010 - 03:19 PM

You can use also a CD emulator to mount the iso.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users