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WD My Book (1 Tb) HD Not Working


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#1 ghost0nthestage

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Posted 11 October 2010 - 03:31 PM

Hello there.

I've had a 1Tb WD external HD for about a two years now and I've really barely used it. The last time I did was about a year ago to transfer some simple files from a friend's computer to mine and it worked just fine.

However, I need the extra space now so when I found out that it was not functioning correctly, I was, of course, upset. Anyway, here are the details.

Drive is listed as Drive H (We have a couple of other drives that were installed long before I got this thing)
When put in the USB drive, the computer recognizes that a drive is there and the drive will even show up in My Computer, but the minute you click on it, the My Computer window stops responding.
Disk Management also shows the drive and reports is as being Healthy and Active with a Partition layout and 931.51GB for both capacity and free space. However, nothing is listed for the file system.
The drive will not format
I just installed a Firmware update from WD for the device but this doesn't seem to have done anything.


Any help on this problem would be greatly appreciated!

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#2 killerx525

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Posted 12 October 2010 - 06:56 AM

Try using Active@ Kill Disk which can format any harddrive safely and it is free.
http://software.lsoft.net/KillDiskSuiteFree-Setup.exe

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#3 killerx525

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Posted 12 October 2010 - 07:00 AM

If Active@ Kill Disk doesn't work, you might want to try this one

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#4 dc3

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Posted 12 October 2010 - 10:36 AM

Try this, go to the Device Manager and right click the entry in the right side pane next to the monitor icon, and then click on Scan for hardware changes.

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