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Annoying error message on startup


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#1 MartinM

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Posted 11 October 2010 - 03:12 PM

Mod EDIT: I have moved this to the XP forum from Intro's, as you did not stae your OS, Please let us know if XP is corrrect..

Can anyone help with this?

There's this really annoying start-up error message: Can't start ACCRDSUB.EXE because dll "ackpbsc.dll" is missing.

HP support have told me that this file is from ActivClient ActiveIdentity and that the missing dll belongs to it, but I'm no closer to eleminating the problem.

I don't know whether this application was pre-installed on my laptop or whether it's been unwittingly installed by me subsequently. I've read a posting elsewhere that someone else had the same problem after running SPYBOT. Either way, this isn't a problem I can take to my IT guys at work - as my laptop is personally owned.

HP seemed to think that ActivIdentity could be uninstalled in Control Panel, but it's not listed.
My understanding is that the error message is caused by a registry entry that starts the program.
Running RegCure didn't help at all.
Disabling the software under Control Panel / Computer Admin / Services didn't work either.

How about if I move the accrdsub.exe file from it's current location to another folder - one that's not referenced by the registry - wouldn't that do the trick? I ask this before trying it out in case I 'begger' something up due to my inexperience.

Martin M

Edited by hamluis, 11 October 2010 - 04:48 PM.
Moved from XP to Vista ~ Hamluis.


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#2 MartinM

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Posted 11 October 2010 - 03:52 PM

Dear Moderator - my laptop is running Windows VISTA Home Premium.

Sorry about posting in the wrong place . . .

Martin M

#3 cryptodan

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Posted 11 October 2010 - 04:14 PM

Have you tried reinstalling the above listed software?

#4 hamluis

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Posted 11 October 2010 - 05:33 PM

ActivClient ActiveIdentity, http://www.actividentity.com/products/secu...ts/ActivClient/

Doesn't appear to be something that installs itself to me on a PC...take a look under Products and Customers.

Whose system is this...is this a work system?

Louis

#5 cryptodan

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Posted 11 October 2010 - 05:53 PM

Do you have the CD's that came with your computer as per your PM to me?




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