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Browsers will not open any webpages, Backdoor Trojan or Rootkit?


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#1 fisher01

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Posted 11 October 2010 - 01:53 PM

Vista operation system. Computer connects fine to cable internet or other wireless services. IE will not open any web pages. Installed Firefox with same result. Installed and ran malwarebytes and avast. Malwarebytes found 1 trojan and removed it. Avast scan was clean. I'm thinking maybe a backdoor trojan or rootkit causing this problem. Need help in identifying these. Here's my logs per the instructions. Thank you very much for responding.


DDS (Ver_10-10-10.03) - NTFSx86
Run by childrjm at 12:31:38.59 on Mon 10/11/2010
Internet Explorer: 8.0.6001.18943
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2941.1936 [GMT -5:00]

AV: Norton 360 *On-access scanning disabled* (Outdated) {A5F1BC7C-EA33-4247-961C-0217208396C4}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: Norton 360 *disabled* (Outdated) {CBB7EE13-8244-4DAB-8B55-D5C7AA91E59A}
FW: Norton 360 *enabled* {371C0A40-5A0C-4AD2-A6E5-69C02037FBF3}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Ati2evxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\agrsmsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\TOSHIBA\IVP\ISM\pinger.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe
C:\Windows\system32\TODDSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\AT&T\Internet Security Wizard\ISW.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Camera Assistant Software for Toshiba\CEC_MAIN.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Windows\System32\svchost.exe -k wdisvc
C:\Windows\system32\taskeng.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\rundll32.exe
E:\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
uStart Page = hxxp://www.yahoo.com/
uSearch Bar = Preserve
mDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
mDefault_Search_URL = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
mSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AT&&T Toolbar: {4e7bd74f-2b8d-469e-94be-fd60bb9aae29} - c:\progra~1\atttoo~1\ATTTOO~1.DLL
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.5126.1836\swg.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\progra~1\yahoo!\companion\installs\cpn\YTSingleInstance.dll
TB: AT&&T Toolbar: {4e7bd74f-2b8d-469e-94be-fd60bb9aae29} - c:\progra~1\atttoo~1\ATTTOO~1.DLL
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [TOSCDSPD] TOSCDSPD.EXE
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [Messenger (Yahoo!)] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
mRun: [StartCCC] c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [Camera Assistant Software] "c:\program files\camera assistant software for toshiba\traybar.exe" /start
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
mRun: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
mRun: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
mRun: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
mRun: [jswtrayutil] "c:\program files\jumpstart\jswtrayutil.exe"
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [NDSTray.exe] NDSTray.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [ISW.exe] "c:\program files\at&t\internet security wizard\ISW.exe" /AUTORUN
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [avast5] "c:\program files\alwil software\avast5\avastUI.exe" /nogui
StartupFolder: c:\users\childrjm\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\deskto~1.lnk - c:\program files\research in motion\blackberry\DesktopMgr.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\users\childrjm\appdata\roaming\mozilla\firefox\profiles\xdm9o59t.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\program files\google\update\1.2.183.23\npGoogleOneClick8.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);

============= SERVICES / DRIVERS ===============

R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-10-10 165584]
R1 jswpslwf;JumpStart Wireless Filter Driver;c:\windows\system32\drivers\jswpslwf.sys [2009-2-24 20352]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-10-10 17744]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2010-10-10 50768]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-10-10 40384]
R2 ConfigFree Service;ConfigFree Service;c:\program files\toshiba\configfree\CFSvcs.exe [2007-12-25 40960]
R2 TOSHIBA SMART Log Service;TOSHIBA SMART Log Service;c:\program files\toshiba\smartlogservice\TosIPCSrv.exe [2007-12-3 126976]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-10-10 40384]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-10-10 40384]
R3 FwLnk;FwLnk Driver;c:\windows\system32\drivers\FwLnk.sys [2008-2-12 7168]
R3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\symndisv.sys [2007-1-9 38200]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-7 135664]
S3 ATMFBUS;A600 USB Composite Device Driver;c:\windows\system32\drivers\ATMFBUS.sys [2010-5-22 47360]
S3 ATMFCVsp;A600 Cricket CM Port;c:\windows\system32\drivers\ATMFCVsp.sys [2010-5-22 153600]
S3 ATMFFLT;A600 USB Modem Installation CD;c:\windows\system32\drivers\ATMFFLT.sys [2010-5-22 13312]
S3 ATMFMdm;A600 Cricket EVDO Modem;c:\windows\system32\drivers\ATMFMdm.sys [2010-5-22 153472]
S3 ATMFNET;A600 Cricket EVDO Network Adapter;c:\windows\system32\drivers\ATMFNET.sys [2010-5-22 103424]
S3 ATMFNVsp;A600 Cricket NMEA Port Serial Port;c:\windows\system32\drivers\ATMFNVsp.sys [2010-5-22 153600]
S3 ATMFVsp;A600 Cricket Diagnostics Port;c:\windows\system32\drivers\ATMFVsp.sys [2010-5-22 153472]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
S3 jswpsapi;Jumpstart Wifi Protected Setup;c:\program files\jumpstart\jswpsapi.exe [2009-2-24 937984]
S3 uts_bus;UTStarcom USB Composite Device driver (WDM);c:\windows\system32\drivers\uts_bus.sys [2009-2-25 84352]
S3 uts_mdfl;UTStarcom USB Modem Filter;c:\windows\system32\drivers\uts_mdfl.sys [2009-2-25 14976]
S3 uts_mdm;UTStarcom USB Modem Drivers;c:\windows\system32\drivers\uts_mdm.sys [2009-2-25 110848]
S3 uts_serd;UTStarcom USB Diagnostic Serial Port (WDM);c:\windows\system32\drivers\uts_serd.sys [2009-2-25 90880]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

=============== Created Last 30 ================

2010-10-10 20:06:12 50768 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2010-10-10 20:05:08 38848 ----a-w- c:\windows\avastSS.scr
2010-10-10 20:04:59 -------- d-----w- c:\progra~2\Alwil Software
2010-10-09 23:26:43 -------- d-----w- c:\users\childrjm\appdata\roaming\Malwarebytes
2010-10-09 23:25:45 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-10-09 23:25:44 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-10-09 23:25:44 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-10-09 23:25:44 -------- d-----w- c:\progra~2\Malwarebytes
2010-10-09 22:42:43 256 ----a-w- c:\windows\system32\pool.bin
2010-10-09 21:53:52 739328 ----a-w- c:\windows\system32\inetcomm.dll
2010-10-09 21:50:54 6084944 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{f0900893-976c-491b-bdd6-bcaf39ded3d5}\mpengine.dll
2010-10-09 17:02:04 -------- d-----w- c:\users\childrjm\appdata\roaming\PeerNetworking

==================== Find3M ====================

2010-08-17 14:11:37 128000 ----a-w- c:\windows\system32\spoolsv.exe

============= FINISH: 12:32:07.96 ===============

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#2 fisher01

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Posted 15 October 2010 - 09:48 PM

Well I figured what was causing the browsers not to open any web pages. It was the original Norton 360 still running in the background. After removal, computer is working fine again. Thanks for reviewing the logs. Please close topic.



#3 Orange Blossom

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Posted 16 October 2010 - 05:44 PM

Hello

Thank you for letting us know. I'm glad that your computer problems have been fixed. Since this issue seems to be resolved, this thread will now be closed.

In case you experience any problems with the computer, please start a new topic.

Happy computing,

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