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Cannot get to windows update or run them


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3 replies to this topic

#1 Amgeek

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Posted 11 October 2010 - 01:41 PM

I am working on a computer, that while it appears to have been successfully cleaned ( malwarebytes, Microsoftmalicious, Avast, Spybot, Hyjackthis) obviously isn't. It can no longer get, or even get to, Windows updates. Instead, it displays “Internet Explorer Cannot Display the webpage”. If I try to navigate to Microsoft it displays various advertising pages (not Microsoft). Other addresses seem to work

If I leave it connected to the internet it will before long become very balky and eventully crash with “Generic Host Process for Win32 Services has encountered a problem and needs to close.” If I restart and leave it disconnected it, for the most part, operates fairly well. It is like connecting to the internet sets I off.




DDS (Ver_10-10-10.03) - NTFSx86
Run by Theodore Cillis at 13:10:08.29 on Mon 10/11/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.184 [GMT -4:00]

AV: avast! Antivirus *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Ahead\InCD\InCDsrv.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\basfipm.exe
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\SearchIndexer.exe
C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\PROGRA~1\Ahead\NEROPH~1\data\Xtras\mssysmgr.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\Explorer.EXE
C:\Amgeek\tools\dds.scr

============== Pseudo HJT Report ===============

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: AcroIEToolbarHelper Class: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
uRun: [PhotoShow Deluxe Media Manager] c:\progra~1\ahead\neroph~1\data\xtras\mssysmgr.exe
uRun: [NBJ] "c:\program files\ahead\nero backitup\NBJ.exe"
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [avast5] c:\progra~1\alwils~1\avast5\avastUI.exe /nogui
mRun: [WorksFUD] c:\program files\microsoft works\wkfud.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [Microsoft Works Update Detection] c:\program files\common files\microsoft shared\works shared\WkUFind.exe
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\quickcam\Quickcam.exe" /hide
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [Carbonite Backup] c:\program files\carbonite\carbonite backup\CarboniteUI.exe
mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {5067A26B-1337-4436-8AFE-EE169C2DA79F} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} - hxxp://us-housecall.trendmicro-europe.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {BCBC9371-9827-11DA-A72B-0800200C9A66} - hxxp://merillat.view22.com/release_3_9_177/View22RTEv4.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\theodo~1\applic~1\mozilla\firefox\profiles\t8ttykm5.default\
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: browser.search.selectedEngine - Google
FF - user.js: browser.search.order.1 - Google
FF - user.js: keyword.URL - hxxp://search.search-tab.com/?sid=10101057100&s=
============= SERVICES / DRIVERS ===============

R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2009-9-15 165584]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-9-15 17744]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-3-9 40384]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-3-9 40384]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-3-9 40384]

=============== Created Last 30 ================

2010-10-11 15:10:11 -------- d-sh--w- C:\$RECYCLE.BIN
2010-10-10 17:42:33 -------- d-sha-r- C:\cmdcons
2010-10-07 19:01:25 9728 ------w- c:\windows\system32\rwnh.dll
2010-10-07 19:01:25 10752 ------w- c:\windows\system32\smtpapi.dll
2010-10-07 19:00:14 19569 ----a-w- c:\windows\000001_.tmp
2010-10-07 18:33:43 -------- d-----w- c:\windows\system32\CatRoot2
2010-10-06 20:56:42 -------- d-----w- C:\b52f75cdde24e344289c70d52e9e
2010-10-06 19:36:09 79872 -c--a-w- c:\windows\system32\dllcache\msxml6r.dll
2010-10-06 19:36:08 1306624 -c--a-w- c:\windows\system32\dllcache\msxml6.dll
2010-10-06 19:30:23 294912 -c--a-w- c:\windows\system32\dllcache\dlimport.exe
2010-10-06 19:25:04 19569 ----a-w- c:\windows\003501_.tmp
2010-10-06 17:56:59 21896 -c--a-w- c:\windows\system32\dllcache\tdipx.sys
2010-10-06 17:55:57 92416 -c--a-w- c:\windows\system32\dllcache\mga.sys
2010-10-06 17:54:58 480256 -c--a-w- c:\windows\system32\dllcache\cintsetp.exe
2010-10-06 17:51:56 16384 -c--a-w- c:\windows\system32\dllcache\isignup.exe
2010-10-06 17:51:56 16384 ----a-w- c:\program files\internet explorer\connection wizard\isignup.exe
2010-10-06 17:38:36 24661 -c--a-w- c:\windows\system32\dllcache\spxcoins.dll
2010-10-06 17:38:36 24661 ----a-w- c:\windows\system32\spxcoins.dll
2010-10-06 17:38:36 13312 -c--a-w- c:\windows\system32\dllcache\irclass.dll
2010-10-06 17:38:36 13312 ----a-w- c:\windows\system32\irclass.dll
2010-10-06 17:38:16 13753 ----a-r- c:\windows\SET115.tmp
2010-10-06 17:38:13 1086058 ----a-r- c:\windows\SET109.tmp
2010-10-06 17:38:11 1042903 ----a-r- c:\windows\SET106.tmp
2010-10-06 13:27:23 -------- d-----w- c:\windows\dell
2010-10-05 15:52:33 -------- d-----w- c:\program files\RZ2.3.3201010051152
2010-10-05 15:20:22 -------- d-----w- c:\program files\RZ2.3.3201010051120
2010-10-05 14:53:01 -------- d-----w- c:\program files\RZ2.3.3201010051053
2010-10-05 14:46:16 -------- d-----w- c:\program files\RZ2.3.3201010051046
2010-10-05 14:43:58 -------- d-----w- c:\program files\RZ2.3.3201010051043
2010-09-20 20:38:04 -------- d-----w- c:\program files\Unlocker
2010-09-20 14:45:28 -------- d-----w- c:\program files\RZ2.3.3201009201045
2010-09-19 20:11:59 -------- d-----w- c:\docume~1\alluse~1\applic~1\Update
2010-09-17 11:42:58 0 ----a-w- c:\windows\Uwulocohof.bin

==================== Find3M ====================

2010-09-13 13:30:42 256 ----a-w- c:\windows\system32\pool.bin
2010-09-07 15:12:17 38848 ----a-w- c:\windows\avastSS.scr
2010-07-22 05:57:20 5120 ----a-w- c:\windows\system32\xpsp4res.dll

============= FINISH: 13:12:05.32 ===============

Attached Files



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#2 Shannon2012

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Posted 19 October 2010 - 01:41 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Shannon

#3 Amgeek

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Posted 19 October 2010 - 01:59 PM

Sorry, I could not wait and have gotten help from the Malwarebytes forum. Just finished this morning after about a half-dozen or so exchanges.

Turns out out it was a bootsector rootkit cured by Kaspersky's TDSSKiller


\HardDisk0\MBR
Rootkit.Win32.TDSS.tdl4(\HardDisk0\MBR)
Deinitialize success

If you would like more details here is a link the thread.

http://forums.malwarebytes.org/index.php?showtopic=64774&hl

I fully understand how you might become overwhelmed.

Thank you for all you do and for getting back to me.

Ed
www.amgeek.com

#4 thcbytes

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Posted 19 October 2010 - 03:31 PM

Since this topic appears to be resolved, I will now close it.
If you need this topic re-opened please send me a PM.

Everyone else, please start a new topic.
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/




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