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Page redirects to report 'Trojan' on pc


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#1 colb2002

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Posted 11 October 2010 - 01:35 PM

Computer Details:

OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DELLPC
System Manufacturer Dell Inc.
System Model Dell DM061
System Type X86-based PC
Processor Intel® Pentium® D CPU 2.80GHz, 2793 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Dell Inc. 2.4.0, 24/05/2007
SMBIOS Version 2.3
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "6.0.6002.18005"
User Name DELLPC\Colin & Mandy
Time Zone GMT Daylight Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 2.00 GB
Available Physical Memory 921 MB
Total Virtual Memory 4.23 GB
Available Virtual Memory 2.73 GB
Page File Space 2.29 GB
Page File C:\pagefile.sys
; IE 8 and latest version of Firefox. Zonealarm internet security, Superantispyware (free version) and Malwarebytes.



Problem:


When I click on a link on different pages two tabs are opened at the same time - one with the correct page and a the second tab that tells me I have a whole host of trojan virus infections. This page appears to be a Windows security message.

I assumed that this was some sort of false report and suspected some sort of hijack/trojan problem somewhere on the pc.

The redirect problem occurs in search engines (google and bing), on facebook, on eblogger and other legit sites, including Kaspesky, Zonealarm.


Steps Taken So Far

Updated ZoneAlarm - ran scan: nothing found
Downloaded and updated Superantispyware - nothing found

Turned off ZoneAlarm and downloaded Kaspersky Virus Removal Tool (from the Kaspersky.com website) - it located three trojans - but only dealt with two of them. Wife then deleted report without making a note of the one trojan it didn't deal with.

Redirect problem still occures. So:


Downloaded: TDSSKiller from Kaspersky.com - and ran it no infections found


This morning came onto Bleeping Comp forum and read Malware Removal Guides and found the topic: Remove Antivirus Action (Uninstall Guide) - it seemed to describe my problem exactly so then printed off and then followed all the instructions. Still nothing was found. However redirect problem is still reoccuring plus I am now having trouble getting into gmail (message tells me I have too many google services open) or onto the google search engine (which returns the message: The page isn't redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete. either through Firefox or IE.)



Can you help me find and fix this problem? Many thanks Colin

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#2 boopme

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Posted 11 October 2010 - 11:32 PM

Hello let's take a couple of steps.

Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.


If still redirecting>>>
Change your DNS Servers:
  • Go to Posted Image > Run... and in the open box, type: cmd
  • Press OK or Hit Enter.
  • At the command prompt, type or copy/paste: ipconfig /flushdns
  • Hit Enter.
  • You will get a confirmation that the flush was successful.
  • Close the command box.
If the above commands did not resolve the problem, the next thing to try is to reset your network settings and Configure TCP/IP to use DNS.
  • Go to Posted Image > Control Panel, and choose Network Connections.
  • Right-click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties.
  • Double-click on Internet Protocol (TCP/IP) or highlight it and select Properties.
  • Under the General tab, write down any settings in case you should need to change them back.
  • Select the button that says "Obtain an IP address automatically" or make sure the DNS server IP address is the same as provided by your ISP.
  • Select the button that says "Obtain DNS servers automatically".
  • If unknown Preferred or Alternate DNS servers are listed, uncheck the box that says "Use the following DNS server address".
  • Click OK twice to get out of the properties screen and restart your computer. If not prompted to reboot go ahead and reboot manually.
-- Vista users can refer to How to Change TCP/IP settings

CAUTION: It's possible that your ISP (Internet Service Provider) requires specific DNS settings here. Make sure you know if you need these settings or not BEFORE you make any changes or you may lose your Internet connection. If you're sure you do not need a specific DNS address,
then you may proceed.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 colb2002

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Posted 12 October 2010 - 10:32 AM

Have ran ESET online Scaner and this is what it found and done

C:\Users\Colin & Mandy\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\49\4e5aa831-473c71cb multiple threats deleted - quarantined
C:\Users\Colin & Mandy\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\53\71575eb5-68dd56fd a variant of Java/Mugademel.A trojan deleted - quarantined
C:\Users\Colin & Mandy\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\54\5945d2f6-7329434b Java/TrojanDownloader.Agent.NBU trojan deleted - quarantined
C:\Users\Colin & Mandy\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\9\d8bba49-350d22c8 multiple threats deleted - quarantined

#4 colb2002

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Posted 13 October 2010 - 02:30 AM

Update:

After running ESET the computer did seem to run a lot quicker.

However the page still redirects when trying to access gmail. So I tried the further steps you suggested: ie Change your DNS Servers and Configure TCP/IP to use DNS.

Still not able to get into gmail.

I have not yet had time to check out if I still have problems with eblogger. But I'll have a go later when I get up (I'm on nights this week).

Thanks Colin

#5 boopme

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Posted 13 October 2010 - 09:57 AM

If still redirecting we can run this.

Please run the tool here How to remove Google Redirects

When it is done, a log file should be created on your C: drive called "TDSSKiller.txt" please copy and paste the contents of that file here
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 colb2002

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Posted 13 October 2010 - 10:19 AM

2010/10/13 16:15:42.0014 TDSS rootkit removing tool 2.4.4.0 Oct 4 2010 09:06:59
2010/10/13 16:15:42.0014 ================================================================================
2010/10/13 16:15:42.0014 SystemInfo:
2010/10/13 16:15:42.0014
2010/10/13 16:15:42.0014 OS Version: 6.0.6002 ServicePack: 2.0
2010/10/13 16:15:42.0014 Product type: Workstation
2010/10/13 16:15:42.0014 ComputerName: DELLPC
2010/10/13 16:15:42.0014 UserName: Colin & Mandy
2010/10/13 16:15:42.0014 Windows directory: C:\Windows
2010/10/13 16:15:42.0014 System windows directory: C:\Windows
2010/10/13 16:15:42.0014 Processor architecture: Intel x86
2010/10/13 16:15:42.0014 Number of processors: 2
2010/10/13 16:15:42.0014 Page size: 0x1000
2010/10/13 16:15:42.0014 Boot type: Normal boot
2010/10/13 16:15:42.0014 ================================================================================
2010/10/13 16:15:45.0243 Initialize success
2010/10/13 16:15:52.0716 ================================================================================
2010/10/13 16:15:52.0716 Scan started
2010/10/13 16:15:52.0716 Mode: Manual;
2010/10/13 16:15:52.0716 ================================================================================
2010/10/13 16:15:56.0881 ACPI (82b296ae1892fe3dbee00c9cf92f8ac7) C:\Windows\system32\drivers\acpi.sys
2010/10/13 16:15:57.0006 adp94xx (04f0fcac69c7c71a3ac4eb97fafc8303) C:\Windows\system32\drivers\adp94xx.sys
2010/10/13 16:15:57.0068 adpahci (60505e0041f7751bdbb80f88bf45c2ce) C:\Windows\system32\drivers\adpahci.sys
2010/10/13 16:15:57.0115 adpu160m (8a42779b02aec986eab64ecfc98f8bd7) C:\Windows\system32\drivers\adpu160m.sys
2010/10/13 16:15:57.0162 adpu320 (241c9e37f8ce45ef51c3de27515ca4e5) C:\Windows\system32\drivers\adpu320.sys
2010/10/13 16:15:57.0255 AFD (a201207363aa900abf1a388468688570) C:\Windows\system32\drivers\afd.sys
2010/10/13 16:15:57.0318 agp440 (13f9e33747e6b41a3ff305c37db0d360) C:\Windows\system32\drivers\agp440.sys
2010/10/13 16:15:57.0380 aic78xx (ae1fdf7bf7bb6c6a70f67699d880592a) C:\Windows\system32\drivers\djsvs.sys
2010/10/13 16:15:57.0442 aliide (9eaef5fc9b8e351afa7e78a6fae91f91) C:\Windows\system32\drivers\aliide.sys
2010/10/13 16:15:57.0489 amdagp (c47344bc706e5f0b9dce369516661578) C:\Windows\system32\drivers\amdagp.sys
2010/10/13 16:15:57.0520 amdide (9b78a39a4c173fdbc1321e0dd659b34c) C:\Windows\system32\drivers\amdide.sys
2010/10/13 16:15:57.0567 AmdK7 (18f29b49ad23ecee3d2a826c725c8d48) C:\Windows\system32\drivers\amdk7.sys
2010/10/13 16:15:57.0598 AmdK8 (93ae7f7dd54ab986a6f1a1b37be7442d) C:\Windows\system32\drivers\amdk8.sys
2010/10/13 16:15:57.0676 arc (5d2888182fb46632511acee92fdad522) C:\Windows\system32\drivers\arc.sys
2010/10/13 16:15:57.0739 arcsas (5e2a321bd7c8b3624e41fdec3e244945) C:\Windows\system32\drivers\arcsas.sys
2010/10/13 16:15:57.0770 AsyncMac (53b202abee6455406254444303e87be1) C:\Windows\system32\DRIVERS\asyncmac.sys
2010/10/13 16:15:57.0848 atapi (2d9c903dc76a66813d350a562de40ed9) C:\Windows\system32\drivers\atapi.sys
2010/10/13 16:15:57.0926 Beep (67e506b75bd5326a3ec7b70bd014dfb6) C:\Windows\system32\drivers\Beep.sys
2010/10/13 16:15:57.0988 blbdrive (d4df28447741fd3d953526e33a617397) C:\Windows\system32\drivers\blbdrive.sys
2010/10/13 16:15:58.0020 bowser (74b442b2be1260b7588c136177ceac66) C:\Windows\system32\DRIVERS\bowser.sys
2010/10/13 16:15:58.0066 BrFiltLo (9f9acc7f7ccde8a15c282d3f88b43309) C:\Windows\system32\drivers\brfiltlo.sys
2010/10/13 16:15:58.0144 BrFiltUp (56801ad62213a41f6497f96dee83755a) C:\Windows\system32\drivers\brfiltup.sys
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2010/10/13 16:15:58.0254 BrSerWdm (203f0b1e73adadbbb7b7b1fabd901f6b) C:\Windows\system32\drivers\brserwdm.sys
2010/10/13 16:15:58.0300 BrUsbMdm (bd456606156ba17e60a04e18016ae54b) C:\Windows\system32\drivers\brusbmdm.sys
2010/10/13 16:15:58.0347 BrUsbSer (af72ed54503f717a43268b3cc5faec2e) C:\Windows\system32\drivers\brusbser.sys
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2010/10/13 16:15:58.0940 dc3d (91c1736e77cff029302728b431d0eedb) C:\Windows\system32\DRIVERS\dc3d.sys
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2010/10/13 16:15:59.0455 Ecache (7f64ea048dcfac7acf8b4d7b4e6fe371) C:\Windows\system32\drivers\ecache.sys
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2010/10/13 16:15:59.0860 fdc (afe1e8b9782a0dd7fb46bbd88e43f89a) C:\Windows\system32\DRIVERS\fdc.sys
2010/10/13 16:15:59.0907 FileInfo (a8c0139a884861e3aae9cfe73b208a9f) C:\Windows\system32\drivers\fileinfo.sys
2010/10/13 16:15:59.0938 Filetrace (0ae429a696aecbc5970e3cf2c62635ae) C:\Windows\system32\drivers\filetrace.sys
2010/10/13 16:16:00.0001 flpydisk (85b7cf99d532820495d68d747fda9ebd) C:\Windows\system32\DRIVERS\flpydisk.sys
2010/10/13 16:16:00.0048 FltMgr (01334f9ea68e6877c4ef05d3ea8abb05) C:\Windows\system32\drivers\fltmgr.sys
2010/10/13 16:16:00.0141 Fs_Rec (65ea8b77b5851854f0c55c43fa51a198) C:\Windows\system32\drivers\Fs_Rec.sys
2010/10/13 16:16:00.0172 gagp30kx (34582a6e6573d54a07ece5fe24a126b5) C:\Windows\system32\drivers\gagp30kx.sys
2010/10/13 16:16:00.0297 HdAudAddService (3f90e001369a07243763bd5a523d8722) C:\Windows\system32\drivers\HdAudio.sys
2010/10/13 16:16:00.0344 HDAudBus (062452b7ffd68c8c042a6261fe8dff4a) C:\Windows\system32\DRIVERS\HDAudBus.sys
2010/10/13 16:16:00.0375 HidBth (1338520e78d90154ed6be8f84de5fceb) C:\Windows\system32\drivers\hidbth.sys
2010/10/13 16:16:00.0406 HidIr (ff3160c3a2445128c5a6d9b076da519e) C:\Windows\system32\drivers\hidir.sys
2010/10/13 16:16:00.0469 HidUsb (cca4b519b17e23a00b826c55716809cc) C:\Windows\system32\DRIVERS\hidusb.sys
2010/10/13 16:16:00.0500 HpCISSs (16ee7b23a009e00d835cdb79574a91a6) C:\Windows\system32\drivers\hpcisss.sys
2010/10/13 16:16:00.0578 HTTP (f870aa3e254628ebeafe754108d664de) C:\Windows\system32\drivers\HTTP.sys
2010/10/13 16:16:00.0625 i2omp (c6b032d69650985468160fc9937cf5b4) C:\Windows\system32\drivers\i2omp.sys
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2010/10/13 16:16:00.0718 iaStorV (54155ea1b0df185878e0fc9ec3ac3a14) C:\Windows\system32\drivers\iastorv.sys
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2010/10/13 16:16:00.0828 intelide (83aa759f3189e6370c30de5dc5590718) C:\Windows\system32\drivers\intelide.sys
2010/10/13 16:16:00.0874 intelppm (224191001e78c89dfa78924c3ea595ff) C:\Windows\system32\DRIVERS\intelppm.sys
2010/10/13 16:16:00.0921 IpFilterDriver (62c265c38769b864cb25b4bcf62df6c3) C:\Windows\system32\DRIVERS\ipfltdrv.sys
2010/10/13 16:16:00.0999 IPMIDRV (b25aaf203552b7b3491139d582b39ad1) C:\Windows\system32\drivers\ipmidrv.sys
2010/10/13 16:16:01.0030 IPNAT (8793643a67b42cec66490b2a0cf92d68) C:\Windows\system32\DRIVERS\ipnat.sys
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2010/10/13 16:16:01.0155 iScsiPrt (232fa340531d940aac623b121a595034) C:\Windows\system32\DRIVERS\msiscsi.sys
2010/10/13 16:16:01.0218 ISWKL (f2804916d52acb5e9141aa731fb01765) C:\Program Files\CheckPoint\ZAForceField\ISWKL.sys
2010/10/13 16:16:01.0280 iteatapi (bced60d16156e428f8df8cf27b0df150) C:\Windows\system32\drivers\iteatapi.sys
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2010/10/13 16:16:01.0374 kbdclass (37605e0a8cf00cbba538e753e4344c6e) C:\Windows\system32\DRIVERS\kbdclass.sys
2010/10/13 16:16:01.0436 kbdhid (ede59ec70e25c24581add1fbec7325f7) C:\Windows\system32\DRIVERS\kbdhid.sys
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2010/10/13 16:16:01.0545 KLIF (7dde660590c459aae9caa3b84ff6549f) C:\Windows\system32\DRIVERS\klif.sys
2010/10/13 16:16:01.0608 KSecDD (86165728af9bf72d6442a894fdfb4f8b) C:\Windows\system32\Drivers\ksecdd.sys
2010/10/13 16:16:01.0686 lltdio (d1c5883087a0c3f1344d9d55a44901f6) C:\Windows\system32\DRIVERS\lltdio.sys
2010/10/13 16:16:01.0764 LSI_FC (c7e15e82879bf3235b559563d4185365) C:\Windows\system32\drivers\lsi_fc.sys
2010/10/13 16:16:01.0779 LSI_SAS (ee01ebae8c9bf0fa072e0ff68718920a) C:\Windows\system32\drivers\lsi_sas.sys
2010/10/13 16:16:01.0810 LSI_SCSI (912a04696e9ca30146a62afa1463dd5c) C:\Windows\system32\drivers\lsi_scsi.sys
2010/10/13 16:16:01.0857 luafv (8f5c7426567798e62a3b3614965d62cc) C:\Windows\system32\drivers\luafv.sys
2010/10/13 16:16:01.0904 LVPr2Mon (1a7db7a00a4b0d8da24cd691a4547291) C:\Windows\system32\DRIVERS\LVPr2Mon.sys
2010/10/13 16:16:01.0998 LVRS (37072ec9299e825f4335cc554b6fac6a) C:\Windows\system32\DRIVERS\lvrs.sys
2010/10/13 16:16:02.0247 LVUVC (a240e42a7402e927a71b6e8aa4629b13) C:\Windows\system32\DRIVERS\lvuvc.sys
2010/10/13 16:16:02.0481 megasas (0001ce609d66632fa17b84705f658879) C:\Windows\system32\drivers\megasas.sys
2010/10/13 16:16:02.0512 MegaSR (c252f32cd9a49dbfc25ecf26ebd51a99) C:\Windows\system32\drivers\megasr.sys
2010/10/13 16:16:02.0575 miniusb (2f881e183944fde4cee8bb9db748e0b3) C:\Windows\system32\DRIVERS\sam_miniusb.sys
2010/10/13 16:16:02.0637 Modem (e13b5ea0f51ba5b1512ec671393d09ba) C:\Windows\system32\drivers\modem.sys
2010/10/13 16:16:02.0700 monitor (0a9bb33b56e294f686abb7c1e4e2d8a8) C:\Windows\system32\DRIVERS\monitor.sys
2010/10/13 16:16:02.0746 mouclass (5bf6a1326a335c5298477754a506d263) C:\Windows\system32\DRIVERS\mouclass.sys
2010/10/13 16:16:02.0793 mouhid (93b8d4869e12cfbe663915502900876f) C:\Windows\system32\DRIVERS\mouhid.sys
2010/10/13 16:16:02.0824 MountMgr (bdafc88aa6b92f7842416ea6a48e1600) C:\Windows\system32\drivers\mountmgr.sys
2010/10/13 16:16:02.0887 mpio (511d011289755dd9f9a7579fb0b064e6) C:\Windows\system32\drivers\mpio.sys
2010/10/13 16:16:02.0918 mpsdrv (22241feba9b2defa669c8cb0a8dd7d2e) C:\Windows\system32\drivers\mpsdrv.sys
2010/10/13 16:16:02.0949 Mraid35x (4fbbb70d30fd20ec51f80061703b001e) C:\Windows\system32\drivers\mraid35x.sys
2010/10/13 16:16:03.0012 MRxDAV (82cea0395524aacfeb58ba1448e8325c) C:\Windows\system32\drivers\mrxdav.sys
2010/10/13 16:16:03.0058 mrxsmb (454341e652bdf5e01b0f2140232b073e) C:\Windows\system32\DRIVERS\mrxsmb.sys
2010/10/13 16:16:03.0105 mrxsmb10 (2a4901aff069944fa945ed5bbf4dcde3) C:\Windows\system32\DRIVERS\mrxsmb10.sys
2010/10/13 16:16:03.0136 mrxsmb20 (28b3f1ab44bdd4432c041581412f17d9) C:\Windows\system32\DRIVERS\mrxsmb20.sys
2010/10/13 16:16:03.0199 msahci (28023e86f17001f7cd9b15a5bc9ae07d) C:\Windows\system32\drivers\msahci.sys
2010/10/13 16:16:03.0246 msdsm (4468b0f385a86ecddaf8d3ca662ec0e7) C:\Windows\system32\drivers\msdsm.sys
2010/10/13 16:16:03.0324 Msfs (a9927f4a46b816c92f461acb90cf8515) C:\Windows\system32\drivers\Msfs.sys
2010/10/13 16:16:03.0386 msisadrv (0f400e306f385c56317357d6dea56f62) C:\Windows\system32\drivers\msisadrv.sys
2010/10/13 16:16:03.0464 MSKSSRV (d8c63d34d9c9e56c059e24ec7185cc07) C:\Windows\system32\drivers\MSKSSRV.sys
2010/10/13 16:16:03.0495 MSPCLOCK (1d373c90d62ddb641d50e55b9e78d65e) C:\Windows\system32\drivers\MSPCLOCK.sys
2010/10/13 16:16:03.0542 MSPQM (b572da05bf4e098d4bba3a4734fb505b) C:\Windows\system32\drivers\MSPQM.sys
2010/10/13 16:16:03.0589 MsRPC (b49456d70555de905c311bcda6ec6adb) C:\Windows\system32\drivers\MsRPC.sys
2010/10/13 16:16:03.0620 mssmbios (e384487cb84be41d09711c30ca79646c) C:\Windows\system32\DRIVERS\mssmbios.sys
2010/10/13 16:16:03.0667 MSTEE (7199c1eec1e4993caf96b8c0a26bd58a) C:\Windows\system32\drivers\MSTEE.sys
2010/10/13 16:16:03.0698 Mup (6a57b5733d4cb702c8ea4542e836b96c) C:\Windows\system32\Drivers\mup.sys
2010/10/13 16:16:03.0776 NativeWifiP (85c44fdff9cf7e72a40dcb7ec06a4416) C:\Windows\system32\DRIVERS\nwifi.sys
2010/10/13 16:16:03.0870 NDIS (1357274d1883f68300aeadd15d7bbb42) C:\Windows\system32\drivers\ndis.sys
2010/10/13 16:16:03.0916 NdisTapi (0e186e90404980569fb449ba7519ae61) C:\Windows\system32\DRIVERS\ndistapi.sys
2010/10/13 16:16:03.0948 Ndisuio (d6973aa34c4d5d76c0430b181c3cd389) C:\Windows\system32\DRIVERS\ndisuio.sys
2010/10/13 16:16:04.0010 NdisWan (818f648618ae34f729fdb47ec68345c3) C:\Windows\system32\DRIVERS\ndiswan.sys
2010/10/13 16:16:04.0057 NDProxy (71dab552b41936358f3b541ae5997fb3) C:\Windows\system32\drivers\NDProxy.sys
2010/10/13 16:16:04.0119 NetBIOS (bcd093a5a6777cf626434568dc7dba78) C:\Windows\system32\DRIVERS\netbios.sys
2010/10/13 16:16:04.0166 netbt (ecd64230a59cbd93c85f1cd1cab9f3f6) C:\Windows\system32\DRIVERS\netbt.sys
2010/10/13 16:16:04.0228 nfrd960 (2e7fb731d4790a1bc6270accefacb36e) C:\Windows\system32\drivers\nfrd960.sys
2010/10/13 16:16:04.0306 Npfs (d36f239d7cce1931598e8fb90a0dbc26) C:\Windows\system32\drivers\Npfs.sys
2010/10/13 16:16:04.0353 nsiproxy (609773e344a97410ce4ebf74a8914fcf) C:\Windows\system32\drivers\nsiproxy.sys
2010/10/13 16:16:04.0416 Ntfs (6a4a98cee84cf9e99564510dda4baa47) C:\Windows\system32\drivers\Ntfs.sys
2010/10/13 16:16:04.0494 ntrigdigi (e875c093aec0c978a90f30c9e0dfbb72) C:\Windows\system32\drivers\ntrigdigi.sys
2010/10/13 16:16:04.0556 NuidFltr (ef2b9a14ec5dd74ade3417faf1b45e16) C:\Windows\system32\DRIVERS\NuidFltr.sys
2010/10/13 16:16:04.0587 Null (c5dbbcda07d780bda9b685df333bb41e) C:\Windows\system32\drivers\Null.sys
2010/10/13 16:16:04.0821 nvlddmkm (204a01f718ea2349204ac353f525e7cc) C:\Windows\system32\DRIVERS\nvlddmkm.sys
2010/10/13 16:16:05.0102 nvraid (2edf9e7751554b42cbb60116de727101) C:\Windows\system32\drivers\nvraid.sys
2010/10/13 16:16:05.0149 nvstor (abed0c09758d1d97db0042dbb2688177) C:\Windows\system32\drivers\nvstor.sys
2010/10/13 16:16:05.0196 nv_agp (18bbdf913916b71bd54575bdb6eeac0b) C:\Windows\system32\drivers\nv_agp.sys
2010/10/13 16:16:05.0289 ohci1394 (be32da025a0be1878f0ee8d6d9386cd5) C:\Windows\system32\drivers\ohci1394.sys
2010/10/13 16:16:05.0398 Parport (0fa9b5055484649d63c303fe404e5f4d) C:\Windows\system32\drivers\parport.sys
2010/10/13 16:16:05.0445 partmgr (57389fa59a36d96b3eb09d0cb91e9cdc) C:\Windows\system32\drivers\partmgr.sys
2010/10/13 16:16:05.0461 Parvdm (4f9a6a8a31413180d0fcb279ad5d8112) C:\Windows\system32\drivers\parvdm.sys
2010/10/13 16:16:05.0523 pci (941dc1d19e7e8620f40bbc206981efdb) C:\Windows\system32\drivers\pci.sys
2010/10/13 16:16:05.0554 pciide (fc175f5ddab666d7f4d17449a547626f) C:\Windows\system32\drivers\pciide.sys
2010/10/13 16:16:05.0586 pcmcia (e6f3fb1b86aa519e7698ad05e58b04e5) C:\Windows\system32\drivers\pcmcia.sys
2010/10/13 16:16:05.0664 PEAUTH (6349f6ed9c623b44b52ea3c63c831a92) C:\Windows\system32\drivers\peauth.sys
2010/10/13 16:16:05.0820 Ph3xIB32 (9f2f541c52cd7a452e235e885f7d95de) C:\Windows\system32\DRIVERS\Ph3xIB32.sys
2010/10/13 16:16:05.0913 Point32 (60a044879c4fa76314494f5fddc43b93) C:\Windows\system32\DRIVERS\point32.sys
2010/10/13 16:16:06.0007 PptpMiniport (ecfffaec0c1ecd8dbc77f39070ea1db1) C:\Windows\system32\DRIVERS\raspptp.sys
2010/10/13 16:16:06.0069 Processor (2027293619dd0f047c584cf2e7df4ffd) C:\Windows\system32\drivers\processr.sys
2010/10/13 16:16:06.0147 PSched (99514faa8df93d34b5589187db3aa0ba) C:\Windows\system32\DRIVERS\pacer.sys
2010/10/13 16:16:06.0225 ql2300 (0a6db55afb7820c99aa1f3a1d270f4f6) C:\Windows\system32\drivers\ql2300.sys
2010/10/13 16:16:06.0303 ql40xx (81a7e5c076e59995d54bc1ed3a16e60b) C:\Windows\system32\drivers\ql40xx.sys
2010/10/13 16:16:06.0350 QWAVEdrv (9f5e0e1926014d17486901c88eca2db7) C:\Windows\system32\drivers\qwavedrv.sys
2010/10/13 16:16:06.0381 RasAcd (147d7f9c556d259924351feb0de606c3) C:\Windows\system32\DRIVERS\rasacd.sys
2010/10/13 16:16:06.0428 Rasl2tp (a214adbaf4cb47dd2728859ef31f26b0) C:\Windows\system32\DRIVERS\rasl2tp.sys
2010/10/13 16:16:06.0490 RasPppoe (509a98dd18af4375e1fc40bc175f1def) C:\Windows\system32\DRIVERS\raspppoe.sys
2010/10/13 16:16:06.0537 RasSstp (2005f4a1e05fa09389ac85840f0a9e4d) C:\Windows\system32\DRIVERS\rassstp.sys
2010/10/13 16:16:06.0600 rdbss (b14c9d5b9add2f84f70570bbbfaa7935) C:\Windows\system32\DRIVERS\rdbss.sys
2010/10/13 16:16:06.0631 RDPCDD (89e59be9a564262a3fb6c4f4f1cd9899) C:\Windows\system32\DRIVERS\RDPCDD.sys
2010/10/13 16:16:06.0678 rdpdr (fbc0bacd9c3d7f6956853f64a66e252d) C:\Windows\system32\drivers\rdpdr.sys
2010/10/13 16:16:06.0740 RDPENCDD (9d91fe5286f748862ecffa05f8a0710c) C:\Windows\system32\drivers\rdpencdd.sys
2010/10/13 16:16:06.0802 RDPWD (30bfbdfb7f95559ede971f9ddb9a00ba) C:\Windows\system32\drivers\RDPWD.sys
2010/10/13 16:16:06.0896 rspndr (9c508f4074a39e8b4b31d27198146fad) C:\Windows\system32\DRIVERS\rspndr.sys
2010/10/13 16:16:07.0005 SASDIFSV (a3281aec37e0720a2bc28034c2df2a56) C:\Program Files\SUPERAntiSpyware\SASDIFSV.SYS
2010/10/13 16:16:07.0068 SASKUTIL (61db0d0756a99506207fd724e3692b25) C:\Program Files\SUPERAntiSpyware\SASKUTIL.SYS
2010/10/13 16:16:07.0099 sbp2port (3ce8f073a557e172b330109436984e30) C:\Windows\system32\drivers\sbp2port.sys
2010/10/13 16:16:07.0192 secdrv (90a3935d05b494a5a39d37e71f09a677) C:\Windows\system32\drivers\secdrv.sys
2010/10/13 16:16:07.0255 Serenum (68e44e331d46f0fb38f0863a84cd1a31) C:\Windows\system32\drivers\serenum.sys
2010/10/13 16:16:07.0302 Serial (c70d69a918b178d3c3b06339b40c2e1b) C:\Windows\system32\drivers\serial.sys
2010/10/13 16:16:07.0348 sermouse (8af3d28a879bf75db53a0ee7a4289624) C:\Windows\system32\drivers\sermouse.sys
2010/10/13 16:16:07.0442 sffdisk (3efa810bdca87f6ecc24f9832243fe86) C:\Windows\system32\drivers\sffdisk.sys
2010/10/13 16:16:07.0473 sffp_mmc (e95d451f7ea3e583aec75f3b3ee42dc5) C:\Windows\system32\drivers\sffp_mmc.sys
2010/10/13 16:16:07.0520 sffp_sd (3d0ea348784b7ac9ea9bd9f317980979) C:\Windows\system32\drivers\sffp_sd.sys
2010/10/13 16:16:07.0551 sfloppy (46ed8e91793b2e6f848015445a0ac188) C:\Windows\system32\drivers\sfloppy.sys
2010/10/13 16:16:07.0614 sisagp (1d76624a09a054f682d746b924e2dbc3) C:\Windows\system32\drivers\sisagp.sys
2010/10/13 16:16:07.0660 SiSRaid2 (43cb7aa756c7db280d01da9b676cfde2) C:\Windows\system32\drivers\sisraid2.sys
2010/10/13 16:16:07.0707 SiSRaid4 (a99c6c8b0baa970d8aa59ddc50b57f94) C:\Windows\system32\drivers\sisraid4.sys
2010/10/13 16:16:07.0785 Smb (7b75299a4d201d6a6533603d6914ab04) C:\Windows\system32\DRIVERS\smb.sys
2010/10/13 16:16:07.0879 SODI (d2cb88de4f9dd972a755bec5aed665be) C:\Windows\system32\DRIVERS\sam_miniport.sys
2010/10/13 16:16:07.0941 spldr (7aebdeef071fe28b0eef2cdd69102bff) C:\Windows\system32\drivers\spldr.sys
2010/10/13 16:16:08.0019 srv (ff3cbc13db84d81f56931bc922cc37c4) C:\Windows\system32\DRIVERS\srv.sys
2010/10/13 16:16:08.0082 srv2 (d15959d9f69f0d39a0153e9c244f20dd) C:\Windows\system32\DRIVERS\srv2.sys
2010/10/13 16:16:08.0113 srvnet (faa0d553a49e85008c6bb3781987c574) C:\Windows\system32\DRIVERS\srvnet.sys
2010/10/13 16:16:08.0191 swenum (7ba58ecf0c0a9a69d44b3dca62becf56) C:\Windows\system32\DRIVERS\swenum.sys
2010/10/13 16:16:08.0238 Symc8xx (192aa3ac01df071b541094f251deed10) C:\Windows\system32\drivers\symc8xx.sys
2010/10/13 16:16:08.0300 Sym_hi (8c8eb8c76736ebaf3b13b633b2e64125) C:\Windows\system32\drivers\sym_hi.sys
2010/10/13 16:16:08.0347 Sym_u3 (8072af52b5fd103bbba387a1e49f62cb) C:\Windows\system32\drivers\sym_u3.sys
2010/10/13 16:16:08.0456 Tcpip (6a10afce0b38371064be41c1fbfd3c6b) C:\Windows\system32\drivers\tcpip.sys
2010/10/13 16:16:08.0565 Tcpip6 (6a10afce0b38371064be41c1fbfd3c6b) C:\Windows\system32\DRIVERS\tcpip.sys
2010/10/13 16:16:08.0612 tcpipreg (9bf343f4c878d6ad6922b2c5a4fefe0d) C:\Windows\system32\drivers\tcpipreg.sys
2010/10/13 16:16:08.0643 TDPIPE (5dcf5e267be67a1ae926f2df77fbcc56) C:\Windows\system32\drivers\tdpipe.sys
2010/10/13 16:16:08.0674 TDTCP (389c63e32b3cefed425b61ed92d3f021) C:\Windows\system32\drivers\tdtcp.sys
2010/10/13 16:16:08.0721 tdx (76b06eb8a01fc8624d699e7045303e54) C:\Windows\system32\DRIVERS\tdx.sys
2010/10/13 16:16:08.0799 TermDD (3cad38910468eab9a6479e2f01db43c7) C:\Windows\system32\DRIVERS\termdd.sys
2010/10/13 16:16:08.0893 tssecsrv (dcf0f056a2e4f52287264f5ab29cf206) C:\Windows\system32\DRIVERS\tssecsrv.sys
2010/10/13 16:16:08.0955 tunmp (caecc0120ac49e3d2f758b9169872d38) C:\Windows\system32\DRIVERS\tunmp.sys
2010/10/13 16:16:09.0033 tunnel (300db877ac094feab0be7688c3454a9c) C:\Windows\system32\DRIVERS\tunnel.sys
2010/10/13 16:16:09.0236 uagp35 (7d33c4db2ce363c8518d2dfcf533941f) C:\Windows\system32\drivers\uagp35.sys
2010/10/13 16:16:09.0298 udfs (d9728af68c4c7693cb100b8441cbdec6) C:\Windows\system32\DRIVERS\udfs.sys
2010/10/13 16:16:09.0361 uliagpkx (b0acfdc9e4af279e9116c03e014b2b27) C:\Windows\system32\drivers\uliagpkx.sys
2010/10/13 16:16:09.0392 uliahci (9224bb254f591de4ca8d572a5f0d635c) C:\Windows\system32\drivers\uliahci.sys
2010/10/13 16:16:09.0423 UlSata (8514d0e5cd0534467c5fc61be94a569f) C:\Windows\system32\drivers\ulsata.sys
2010/10/13 16:16:09.0454 ulsata2 (38c3c6e62b157a6bc46594fada45c62b) C:\Windows\system32\drivers\ulsata2.sys
2010/10/13 16:16:09.0501 umbus (32cff9f809ae9aed85464492bf3e32d2) C:\Windows\system32\DRIVERS\umbus.sys
2010/10/13 16:16:09.0579 usbaudio (32db9517628ff0d070682aab61e688f0) C:\Windows\system32\drivers\usbaudio.sys
2010/10/13 16:16:09.0642 usbccgp (caf811ae4c147ffcd5b51750c7f09142) C:\Windows\system32\DRIVERS\usbccgp.sys
2010/10/13 16:16:09.0688 usbcir (e9476e6c486e76bc4898074768fb7131) C:\Windows\system32\drivers\usbcir.sys
2010/10/13 16:16:09.0735 usbehci (79e96c23a97ce7b8f14d310da2db0c9b) C:\Windows\system32\DRIVERS\usbehci.sys
2010/10/13 16:16:09.0798 usbhub (4673bbcb006af60e7abddbe7a130ba42) C:\Windows\system32\DRIVERS\usbhub.sys
2010/10/13 16:16:09.0844 usbohci (38dbc7dd6cc5a72011f187425384388b) C:\Windows\system32\drivers\usbohci.sys
2010/10/13 16:16:09.0891 usbprint (e75c4b5269091d15a2e7dc0b6d35f2f5) C:\Windows\system32\DRIVERS\usbprint.sys
2010/10/13 16:16:09.0922 usbscan (a508c9bd8724980512136b039bba65e9) C:\Windows\system32\DRIVERS\usbscan.sys
2010/10/13 16:16:09.0954 USBSTOR (be3da31c191bc222d9ad503c5224f2ad) C:\Windows\system32\DRIVERS\USBSTOR.SYS
2010/10/13 16:16:10.0000 usbuhci (814d653efc4d48be3b04a307eceff56f) C:\Windows\system32\DRIVERS\usbuhci.sys
2010/10/13 16:16:10.0063 usbvideo (e67998e8f14cb0627a769f6530bcb352) C:\Windows\system32\Drivers\usbvideo.sys
2010/10/13 16:16:10.0141 utmxnzy3 (524d8d450622db4a7875b111c299a76b) C:\Windows\system32\Drivers\utmxnzy3.sys
2010/10/13 16:16:10.0203 vga (87b06e1f30b749a114f74622d013f8d4) C:\Windows\system32\DRIVERS\vgapnp.sys
2010/10/13 16:16:10.0250 VgaSave (2e93ac0a1d8c79d019db6c51f036636c) C:\Windows\System32\drivers\vga.sys
2010/10/13 16:16:10.0266 viaagp (5d7159def58a800d5781ba3a879627bc) C:\Windows\system32\drivers\viaagp.sys
2010/10/13 16:16:10.0297 ViaC7 (c4f3a691b5bad343e6249bd8c2d45dee) C:\Windows\system32\drivers\viac7.sys
2010/10/13 16:16:10.0359 viaide (aadf5587a4063f52c2c3fed7887426fc) C:\Windows\system32\drivers\viaide.sys
2010/10/13 16:16:10.0390 volmgr (69503668ac66c77c6cd7af86fbdf8c43) C:\Windows\system32\drivers\volmgr.sys
2010/10/13 16:16:10.0437 volmgrx (23e41b834759917bfd6b9a0d625d0c28) C:\Windows\system32\drivers\volmgrx.sys
2010/10/13 16:16:10.0500 volsnap (147281c01fcb1df9252de2a10d5e7093) C:\Windows\system32\drivers\volsnap.sys
2010/10/13 16:16:10.0562 Vsdatant (af7a0a0152131aa38443990e5b4c4264) C:\Windows\system32\DRIVERS\vsdatant.sys
2010/10/13 16:16:10.0671 vsmraid (587253e09325e6bf226b299774b728a9) C:\Windows\system32\drivers\vsmraid.sys
2010/10/13 16:16:10.0749 VSTHWBS2 (c466021d31ff6c0a6069d12299d80c0b) C:\Windows\system32\DRIVERS\VSTBS23.SYS
2010/10/13 16:16:10.0812 VST_DPV (ec36f1d542ed4252390d446bf6d4dfd0) C:\Windows\system32\DRIVERS\VSTDPV3.SYS
2010/10/13 16:16:10.0890 WacomPen (48dfee8f1af7c8235d4e626f0c4fe031) C:\Windows\system32\drivers\wacompen.sys
2010/10/13 16:16:10.0921 Wanarp (55201897378cca7af8b5efd874374a26) C:\Windows\system32\DRIVERS\wanarp.sys
2010/10/13 16:16:10.0952 Wanarpv6 (55201897378cca7af8b5efd874374a26) C:\Windows\system32\DRIVERS\wanarp.sys
2010/10/13 16:16:10.0999 Wd (78fe9542363f297b18c027b2d7e7c07f) C:\Windows\system32\drivers\wd.sys
2010/10/13 16:16:11.0092 Wdf01000 (9950e3d0f08141c7e89e64456ae7dc73) C:\Windows\system32\drivers\Wdf01000.sys
2010/10/13 16:16:11.0264 winachsf (5c7bdcf5864db00323fe2d90fa26a8a2) C:\Windows\system32\DRIVERS\VSTCNXT3.SYS
2010/10/13 16:16:11.0404 WmiAcpi (2e7255d172df0b8283cdfb7b433b864e) C:\Windows\system32\drivers\wmiacpi.sys
2010/10/13 16:16:11.0498 WpdUsb (de9d36f91a4df3d911626643debf11ea) C:\Windows\system32\DRIVERS\wpdusb.sys
2010/10/13 16:16:11.0529 ws2ifsl (e3a3cb253c0ec2494d4a61f5e43a389c) C:\Windows\system32\drivers\ws2ifsl.sys
2010/10/13 16:16:11.0623 WUDFRd (ac13cb789d93412106b0fb6c7eb2bcb6) C:\Windows\system32\DRIVERS\WUDFRd.sys
2010/10/13 16:16:11.0701 ================================================================================
2010/10/13 16:16:11.0701 Scan finished
2010/10/13 16:16:11.0701 ================================================================================

#7 boopme

boopme

    To Insanity and Beyond


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Posted 13 October 2010 - 10:30 AM

Quite possible the infection is in the router now.

Download and update MBAM (below) Do not run yet.

Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds). If you don’t know the router's default password, you can look it up HERE.

However, if there are other infected machines using the same router, they will need to be cleared with the above steps before resetting the router. Otherwise, the malware will simply go back and change the router's DNS settings. You also need to reconfigure any security settings you had in place prior to the reset. Check out this site HERE for video tutorials on how to properly configure your router's encryption and security settings. You may also need to consult with your Internet service provider to find out which DNS servers your network should be using.

Once you have ran Malwarebytes' Anti-Malware on the infected system, and reset the router to its default configuration you can reconnect to the internet, and router.


If Needed...

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#8 colb2002

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Posted 13 October 2010 - 12:19 PM

I have an acer aspire one net book which runs windows xp with zonealarm on the same router, what should I use to clean it because ESET needs vista?

Edited by colb2002, 13 October 2010 - 12:20 PM.


#9 boopme

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Posted 13 October 2010 - 04:09 PM

This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
[list]
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#10 colb2002

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Posted 14 October 2010 - 01:54 PM

:thumbsup:

Things are looking good here - I can't believe how fast the computer is now! Thanks so much for your advice/help. Just need to check out blogger.com - but think should be ok as I can get back into gmail with no redirects.

I hadn't realised a router could be infected and am off to find out how that happens.

Regards

Colin

#11 boopme

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Posted 14 October 2010 - 02:36 PM

Awesome!! Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
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