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igxprd32 display driver crash when trying to play game!


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#1 jakeandchase

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Posted 11 October 2010 - 05:05 AM

Hey, I recently installed my old game Warcraft III.

When i get to about the menu the game freezes for about 20-30 seconds. The screen then changes to the smallest possible resolution and loses most colour. (Colours turn all foggy and blobbery.)

I then get the follow dialogue box:
"The igxprd32 display driver has stopped working normally. Save your work and reboot the system to restore full display bleepionality. The next time you reboot the machine a dialog will be displayed giving you a chance to upload data about this failure to Microsoft."

I THINK i remember this happening for another game awhile back too but i can't remember. To fix the problem i just restart and it restores, but how can i prevent this from happening so i can play!?

I have a Mobile Intel 965 Express Chipset Family, which i am pretty sure is up-to-date.


PS i have even tried running the game in window mode.

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#2 cryptodan

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Posted 11 October 2010 - 06:44 AM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#3 jakeandchase

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Posted 11 October 2010 - 06:51 AM

http://speccy.piriform.com/results/q56GNn7MRoFP9MTOmDXzCUu

#4 cryptodan

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Posted 11 October 2010 - 06:57 AM

Intel 965 Video Card Drivers, also when was the last time you cleaned out your lap top?

#5 jakeandchase

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Posted 11 October 2010 - 06:59 AM

Intel 965 Video Card Drivers, also when was the last time you cleaned out your lap top?


Awhile, why? I think it's this charger i am using. I recently broke my charger so using a dodgy spare one which seems to get very hot :S

Got this message: "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer's manufacturer.

Setup will exit."

Edited by jakeandchase, 11 October 2010 - 07:01 AM.


#6 cryptodan

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Posted 11 October 2010 - 07:02 AM

Your hard drive is extremely hot and should be less then 40°C. Update your video card drivers and try gaming again after dusting it out.

What kind of lap top is it?

#7 jakeandchase

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Posted 12 October 2010 - 01:14 AM

Your hard drive is extremely hot and should be less then 40°C. Update your video card drivers and try gaming again after dusting it out.

What kind of lap top is it?


Will fix up the charger issue real soon, It's a HP Compaq 6710b.

Windows Updates says everything is up to date.

EDIT: Going to try installing the graphics driver for my computer off the HP site instead of Intel. ( http://h20000.www2.hp.com/bizsupport/TechS...vOID=2097#11360 )


I think it might be my driver outdated as it is 6.14. Can someone find me a driver for it for xp?

Edited by jakeandchase, 12 October 2010 - 01:35 AM.


#8 cryptodan

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Posted 12 October 2010 - 07:15 AM

Try running this: Intel Driver Detection Wizard

Edited by cryptodan, 12 October 2010 - 07:17 AM.


#9 jakeandchase

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Posted 13 October 2010 - 03:02 AM

Product Detected IntelŪ GM965
Current Driver Installed 6.14.0010.5043
A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.

Recieved that message.

#10 cryptodan

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Posted 13 October 2010 - 11:42 AM

I would call HP and inquire them about updating their driver section for your lap top.

#11 jakeandchase

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Posted 14 October 2010 - 12:54 AM

Oh wow, i reinstalled my driver... same version and it seems to be working now? But for how long? Will post back if the problem comes back.

Thanks!

EDIT: Scratch that. It worked twice. Now it's back to the error.

Just realised i have the version 6.14.10.5043 but the latest is 6.14.10.5218.

but when i try install the new driver it says it's not for my computer!

Edited by jakeandchase, 14 October 2010 - 01:47 AM.


#12 Gabrial

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Posted 14 October 2010 - 01:54 AM

According to this forum thread at intel this is a problem with current drivers for the GM965 chipset.

People also report success in eliminating this issue when downgrading their driver to 14.33 or 14.24.

#13 jakeandchase

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Posted 14 October 2010 - 03:23 AM

I FINALLY found a way to install 6.14.10.5218. It seems to be working!

The driver off the HP and Intel sites said it isn't for my computer :S.

I had to uninstall all visual device drivers and update with some third party program my friend suggested.

Will post back if the problem comes back!

Thanks!!!




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