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Wireless unstable issue


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#1 r8er

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Posted 11 October 2010 - 04:10 AM

First off here is a basic description of my system:
--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
User Name Owner

Motherboard:
CPU Type AMD Athlon XP, 2100 MHz (10.5 x 200) 3000+
Motherboard Name Asus A7V8X-LA (Kelut) (3 PCI, 1 AGP, 2 DDR DIMM, Audio, Video, LAN, IEEE-1394)
Motherboard Chipset VIA VT8378A UniChrome KM400A
System Memory 1024 MB (DDR SDRAM)
BIOS Type Award (06/06/05)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce 6600 (256 MB)
3D Accelerator nVIDIA GeForce 6600 AGP
Monitor HP w2007 Wide LCD Monitor [NoDB]

Multimedia:
Audio Adapter VIA AC'97 Enhanced Audio Controller

Storage:
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller VIA Bus Master IDE Controller
Floppy Drive Floppy disk drive
Disk Drive ST3120022A (120 GB, 7200 RPM, Ultra-ATA/100)
Disk Drive Generic USB SD Reader USB Device
Disk Drive Generic USB CF Reader USB Device
Disk Drive Generic USB SM Reader USB Device
Disk Drive Generic USB MS Reader USB Device
Optical Drive HP DVD Writer 400c (DVD:8x/4x/12x, CD:24x/10x/40x DVD+RW)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 110166 MB (16348 MB free)
D: (FAT32) 4288 MB (286 MB free)
Total Size 111.8 GB (16.2 GB free)

Input:
Keyboard Enhanced Mulmedia PS/2 Keyboard
Mouse HID-compliant mouse

Network:
Network Adapter RangeMax™ NEXT Wireless Adapter WN311B (192.168.0.17)
Modem Standard Modem

Peripherals:
Printer Fax
Printer hp psc 1310 series
Printer Microsoft Office Document Image Writer
Printer Microsoft XPS Document Writer
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB2 Controller VIA USB 2.0 Enhanced Host Controller
USB Device hp psc 1310 series (DOT4USB)
USB Device hp psc 1310 series
USB Device USB Composite Device
USB Device USB Human Interface Device
USB Device USB Mass Storage Device
USB Device USB Printing Support

And a description of the issue I am having.
I had a WG311T netgear PCI card in my desktop and it worked fine until one day my system would just intermittantly freeze up(total freeze-keyboard,mouse,everything frozen) only thing would work holding down the power switch till it restarted system. So after banging my head on the desk for days I began to relize this only happened when I was on the internet. So decided to try a new network card, and presto issue fixed. Or so I thought. Now what is happening is with this new netcard(RangeMax™ NEXT Wireless Adapter WN311B ) is intermitantly(some times not once allday sometimes repeatedly allday)all the sudden the little wireless icon on the taskbar will turn to red and I lose conection to the router(was Ambit but guess now they are Ubee Wireless Cable Router
Model: DDW2600). Now once this happens the only way I can re-establish connection is to restart the computer. If when it is disconnected I go to try to repair it(right-click icon select repair) nothing happens and if I go to properties and try to enable card it says it is enabled and working with no issue's and if I try to select disable again nothing happens. Have tried both the netgear and windows zero config same issue with both. Also if I try to scan for wireless signals it detects none although there are a few in my area. Now I have beeen on the phone to netgear and after trying to figure out the issue(which is hard because of it's randomness) netgear finnally said well just exchange it and see then. So I exchanged it for identacial card and same issue. By the way am crossing my fingers I get this posted before it happens again...lol
When it is fuctioning properly signal stregnth is excellent. Also have noticed that the speed will drop as low as 1Mps allot. And in a attempt to figure this out I used a program that captures communacations of the card and showed me a issue of " Zero Window " which I found very little information on the internet about. I also like to play allot of MMPOG(massively multi-player on-line games) and more and more frequently I will keep getting a "Failed to connect to server" issue during play. It is kinda like it stutters or something my Ventrillo will disconnect then about 5-10 seconds later it reconnects. Now I have 2 other systems that are also wirelessly connected and they have no problems at all. So thats how I know it's this system only.
So am really at a wits end here as to problem and any advice would be great.

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#2 r8er

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Posted 11 October 2010 - 04:46 AM

Thought I would add this might help(blocked out some items cause never know what a hacvker needs to get to me).
Windows IP Configuration

Host Name . . . . . . . . . . . . : XXXXXXXXXXX
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Trailer:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : RangeMax™ NEXT Wireless Adapter W
N311B #2
Physical Address. . . . . . . . . : XX-XX-XX-XX-XX-XX
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.17
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : XX.XXX.192.61
XX.XXX.224.36
XX.XXX.46.115
Lease Obtained. . . . . . . . . . : Monday, October 11, 2010 2:12:00 AM
Lease Expires . . . . . . . . . . : Monday, October 11, 2010 3:12:00 AM

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : XX-XX-XX-11
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : XXXX::XXXX:192.168.0.17%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

#3 cryptodan

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Posted 11 October 2010 - 06:43 AM

Please do not hide IP addresses as they could prevent us from finding out the issue.

Is this a laptop or desktop?

Who made the computer?

When was the last time you cleaned it?

#4 r8er

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Posted 11 October 2010 - 07:57 AM

It's a desktop, HP Pavilion a527x, And I have for years run CCleaner almmost daily. And only hid Beganning of IP's. And even tho not the problem(cause other system on home network are running fine) my ISP is Charter. I also defrag once a month.

Edited by r8er, 11 October 2010 - 07:58 AM.


#5 cryptodan

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Posted 11 October 2010 - 08:04 AM

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:

Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.

Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.

Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.

Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.

The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.

XP Fixes Myth #1: Registry Cleaners


Actually when dealing with wireless connection the IP information can be of great assistance in troubleshooting.

Edited by cryptodan, 11 October 2010 - 08:05 AM.


#6 r8er

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Posted 11 October 2010 - 08:13 AM

Yes am aware of all that and always keep atleast a updated 15 day back-up of all actions taken. I fear tho since the problem took a different form after the change of the net card. That the old card was indeed going out and somewhere which I can not find, in the uninstall of the old net card driver and then the install of the new net card driver something went awry. Tried rolling back driver and still no change.
Alright I'll leave it up to someone with admin and more understanding to remove any info might be harmful to me.



Windows IP Configuration



Host Name . . . . . . . . . . . . : your-at5qgaac3z

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Trailer:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : RangeMax™ NEXT Wireless Adapter WN311B #2

Physical Address. . . . . . . . . : 03-64-9A-8C-E6-91

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.17

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 24.205.192.61

24.205.224.36

68.116.46.115

Lease Obtained. . . . . . . . . . : Monday, October 11, 2010 2:12:00 AM

Lease Expires . . . . . . . . . . : Monday, October 11, 2010 3:12:00 AM



Tunnel adapter Automatic Tunneling Pseudo-Interface:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 0C-8A-00-11

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : fe80::5efe:192.168.0.17%2

Default Gateway . . . . . . . . . :

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

NetBIOS over Tcpip. . . . . . . . : Disabled

Edited by r8er, 11 October 2010 - 08:19 AM.


#7 dc3

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Posted 11 October 2010 - 08:14 AM

I believe what was asked was when was the last time that you cleaned out the inside of the case. If you haven't done this in a while, purchase some canned air and blow out the inside of the case. Pay special attention to heat sink and fan on top of the CPU.

Edited by dc3, 11 October 2010 - 08:16 AM.

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#8 r8er

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Posted 11 October 2010 - 08:22 AM

LOL...actully I just placed the cover back on it cause was tired of staring at the net card and wondering whats wrong. So it is very clean inside at the moment and has been since I changed the card origanlly

#9 cryptodan

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Posted 11 October 2010 - 08:25 AM

I can see various issues already. You have 3 DNS Servers one in California, Nevada, and Oregan. You should really be using DNS Servers that are close to you, not far away.

Do you know the max range on your wireless router, and do you know the max range of your wireless card?

Have you tried updating drivers?

#10 r8er

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Posted 11 October 2010 - 08:34 AM

The 3 DNS servers are they not set by Charter? Have double triple quadriple checked That the net card drivers are up to date when on phone with netgear and have run HP update and XP update and no cha\nges. As for range the system and router are about 15 feet from each other. The router I know broadcast fine thru out the home cause can move all around the house when using laoptop system. And the exact range of the card I really don't know cause it has it's own external antenna that it comes with.
Router type:was Ambit but guess now they are Ubee Wireless Cable Router
Model: DDW2600
Net card type:RangeMax™ NEXT Wireless Adapter WN311B

#11 cryptodan

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Posted 11 October 2010 - 08:47 AM

They are charter, but the IP packets take longer to reach their destinations so it will be slow for you resolving names.

Have you tried with the computer next to router?

Can you take a picture of how your computer is configure on the back?

#12 r8er

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Posted 11 October 2010 - 09:03 AM

Here is the site with info about my system as it came.http://h10025.www1.hp.com/ewfrf/wc/product?product=421630&lc=en&cc=us&dlc=en&lang=en&tmp_track_link=ot_we/prodlink/en_us/421630/loc:0&cc=us
The wife has failed to remove the camera from the car after our vacation and never got a web cam(never really needed one...lol).but basicly the top card slot has AGP card in it. The second slot(from top) is empty. The third slot has net card in it and the bottom slot is empty. Have tried the card in different slots also no change. And signal stregnth is always at excellent till it disconects.
This is about the best I can do until wife gets home in the car:
Posted Image

Edited by r8er, 11 October 2010 - 09:05 AM.


#13 r8er

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Posted 11 October 2010 - 01:33 PM

I guess this issue has stumpped the peanut gallery...lol

#14 cryptodan

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Posted 11 October 2010 - 03:48 PM

No I want a picture of the back of your computer as it is a physically present in your room. I do not want some system diagram from a user manual or a website. I can find those.

#15 r8er

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Posted 11 October 2010 - 07:50 PM

Hope this helps had to use phone camera cause it was a bear to unplug everything and pull it away from wall, and I assume you wanted to see every thing plugged as it is in use?
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