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#1 MartinM

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Posted 10 October 2010 - 06:45 PM

Hi folks,

Just joined, name's Martin and I'm hoping to get the benefit of all your experience and knowledge.
I live in England, work in Welwyn Garden City, Herts - at least until the redundency offer letter hits the mat. . .

I rely on my laptop for keeping in touch with the outside world, but lately it's proved to be a BLEEPING Computer.

There's this really annoying start-up error message: :thumbsup: Can't start ACCRDSUB.EXE because dll "ackpbsc.dll" is missing - so I guess I'm hoping someone can send me this bleeping file to try to sort the problem. :flowers:

Martin M

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#2 m0le

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Posted 10 October 2010 - 08:14 PM

Welcome to Bleeping Computer, to Hertfordshire from London :thumbsup:

The file you are referencing is from a program called ActivClient from ActivIdentity. Are you aware of this program? If so, reinstalling it will solve the problem. However, it looks like a workstation utility so you will probably need to speak to your work admin.

Edited by m0le, 10 October 2010 - 08:18 PM.

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#3 MartinM

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Posted 11 October 2010 - 02:39 PM

Thanks m0le,

HP support have told me about ActivClient ActiveIdentity and that the missing dll belongs to it, but I'm no closer to eleminating the problem.

I don't know whether this application was pre-installed on my laptop or whether it's been inadvertently installed by me subsequently. Either way, this isn't a problem I can take to my IT guys at work - as my laptop is personally owned.

HP seemed to think that ActivIdentity could be uninstalled in Control Panel, but it's not listed.
My understanding is tha the error message is caused by a registry entry that starts the program. Running RegCure didn't help at all.

How about if I move the accrdsub.exe file from it's current location to another folder - one that's not referenced by the registry - wouldn't that do the trick? I ask this before trying it out in case I 'begger' something up due to my inexperience.

Martin M

#4 m0le

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Posted 11 October 2010 - 05:52 PM

No, don't play around with the registry. Moving the file won't remove the message because the dll is trying to load from a registry entry. If the file isn't there it spits out the message regardless of where you move the other file.

If it becomes a problem post in the operating system forum for your PC. :thumbsup:
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