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Windows Update Error 80072EFE


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3 replies to this topic

#1 David Morris

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Posted 10 October 2010 - 02:34 PM

I have been struggling with Windows Update for a few weeks now. Finally did some research into it and I think that it might be linked to a Malware. On occassions I have also found some false links in the Yahoo search engine that I use.

On occasions I also have a problem with a blue screen dump which says that there is a problem with iaStor.sys (this shows up on the ark.txt) but that could be totally unrelated.

I have Norton 360 running but if it is a Malware it seems to have jumped over the fence / tunnelled under and is now a real pain.

Please can someone help me?

Thanks

David




DDS (Ver_10-10-10.03) - NTFSx86
Run by Morris at 19:50:57.44 on 10/10/2010
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Starter 6.1.7600.0.1252.44.1033.18.1013.35 [GMT 2:00]


============== Running Processes ===============

C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\system32\WLANExt.exe
C:\windows\system32\conhost.exe
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Norton 360 Premier Edition\Engine\3.8.0.41\ccSvcHst.exe
C:\Program Files\Symantec\Norton Online Backup\NOBuAgent.exe
C:\windows\system32\SearchIndexer.exe
C:\windows\system32\svchost.exe -k bthsvcs
C:\windows\system32\taskhost.exe
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\windows\system32\wbem\wmiprvse.exe
C:\Program Files\Norton 360 Premier Edition\Engine\3.8.0.41\ccSvcHst.exe
C:\windows\Explorer.EXE
C:\windows\system32\Dwm.exe
C:\windows\system32\taskeng.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Samsung\Samsung Support Center\SSCKbdHk.exe
C:\Program Files\Samsung\Easy Display Manager\dmhkcore.exe
C:\Program Files\Samsung\SFB\SmartRestarter.exe
C:\Program Files\Samsung\Samsung Update Plus\SUPBackground.exe
C:\Program Files\Samsung\Samsung Recovery Solution 4\WCScheduler.exe
C:\windows\system32\igfxsrvc.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\windows\system32\igfxext.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\windows\system32\igfxsrvc.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\SAMSUNG\EasySpeedUpManager\EasySpeedUpManager.exe
C:\windows\system32\sppsvc.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\system32\SearchProtocolHost.exe
C:\windows\system32\SearchFilterHost.exe
C:\Users\Morris\Desktop\dds.scr
C:\windows\system32\conhost.exe
C:\windows\servicing\TrustedInstaller.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://uk.yahoo.com/
uDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=smsn&bmod=smsn
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360 premier edition\engine\3.8.0.41\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360 premier edition\engine\3.8.0.41\IPSBHO.DLL
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360 premier edition\engine\3.8.0.41\coIEPlg.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe -s
mRun: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [UCam_Menu] "c:\program files\cyberlink\youcam\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\youcam" updatewithcreateonce "software\cyberlink\youcam\2.0"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Send image to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mife82~1\web2~1\office12\REFIEBAR.DLL
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton 360 premier edition\engine\3.8.0.41\CoIEPlg.dll
Notify: igfxcui - igfxdev.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

============= SERVICES / DRIVERS ===============


=============== Created Last 30 ================

2010-10-06 20:19:06 -------- d-----w- c:\program files\Spybot - Search & Destroy
2010-10-06 20:19:06 -------- d-----w- c:\progra~2\Spybot - Search & Destroy
2010-10-04 22:01:03 -------- d-----w- c:\progra~2\Kaspersky Lab Setup Files
2010-10-02 07:09:55 -------- d-----r- c:\program files\Norton Support
2010-10-01 18:02:19 -------- d-----w- c:\users\morris\appdata\roaming\Malwarebytes
2010-10-01 18:01:45 -------- d-----w- c:\progra~2\Malwarebytes
2010-09-29 19:58:36 -------- d-----w- c:\users\morris\appdata\local\Symantec
2010-09-25 14:17:53 -------- d-----w- c:\users\morris\appdata\local\Diagnostics
2010-09-25 12:12:48 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin7.dll
2010-09-25 12:12:48 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin6.dll
2010-09-25 12:12:48 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin5.dll
2010-09-25 12:12:48 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin4.dll
2010-09-25 12:12:48 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin3.dll
2010-09-25 12:12:48 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin2.dll
2010-09-25 12:12:48 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin.dll
2010-09-19 12:14:28 -------- d-----w- c:\windows\system32\N360_BACKUP
2010-09-17 18:14:11 -------- d-----w- C:\Kontiki

==================== Find3M ====================

2010-08-22 09:43:24 107368 ----a-r- c:\windows\system32\GEARAspi.dll
2010-08-10 03:15:58 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2010-08-10 03:15:58 69632 ----a-w- c:\windows\system32\QuickTime.qts
2010-07-29 06:30:49 197632 ----a-w- c:\windows\system32\ir32_32.dll
2010-07-29 06:30:34 82944 ----a-w- c:\windows\system32\iccvid.dll
2010-07-28 14:19:58 91448 ----a-w- c:\windows\system32\bcmwlcoi.dll
2010-07-28 14:19:58 3870720 ----a-w- c:\windows\system32\bcmihvsrv.dll
2010-07-28 14:19:56 3559424 ----a-w- c:\windows\system32\bcmihvui.dll
2010-07-27 16:44:10 91424 ----a-w- c:\windows\system32\dnssd.dll
2010-07-27 16:44:10 75040 ----a-w- c:\windows\system32\jdns_sd.dll
2010-07-27 16:44:10 197920 ----a-w- c:\windows\system32\dnssdX.dll
2010-07-27 16:44:10 107808 ----a-w- c:\windows\system32\dns-sd.exe

============= FINISH: 19:57:23.73 ===============





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#2 Elise

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Posted 17 October 2010 - 07:32 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download Rootkit Unhooker and save it to your Desktop
  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop
Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 David Morris

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Posted 19 October 2010 - 01:47 AM

Hi Elise

Thanks for your reply.

I must admit that I got a little too impatient and did further rresearch on my problem.

On the Microsoft Windows help forum for Win 7 someone had previously used a program called tdsskiller. I tried it and it has worked for me too.

As a result, I think we can close this thread.

Thanks

David

#4 Elise

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Posted 19 October 2010 - 02:28 AM

Okay, I'm glad you got it fixed.

This topic will now be closed. If you need it reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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