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Need help restoring factory image


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#1 indy777

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Posted 10 October 2010 - 01:18 PM

I have been in another forum trying to remove a virus, my adviser was "m0le". He recommended this forum as we are at a place where nothing is working and now I can't get my computer to boot up at all. We tried to do a system restore and half way through it stop responding. On my next reboot I got this message (" The file is possibly corrupt. The file headed checksum does not match the computed checksum") After trying several things with restore again and command prompts I got the message ( "The boot configuration data store could not be opened. The system has attempted to load or restore a file into the registry, but the specified file is not in a file format.")
As suggested by m0le I will need some help with OEM and restoring the factory image. My last option.
Thanks for any help

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#2 cryptodan

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Posted 10 October 2010 - 01:54 PM

What kind of laptop is this?

#3 indy777

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Posted 10 October 2010 - 02:23 PM

I may have posted too soon. Another adviser (noahdfear) on the virus forum is wanting me to try something else. If I could keep this open in case it doesn't work so I can come back to this one.

#4 indy777

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Posted 10 October 2010 - 09:27 PM

What kind of laptop is this?

This is not a laptop but a desktop.
Model, HP a6110n
operating system MS Vista- Home Premium Edition x32

#5 hamluis

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Posted 11 October 2010 - 10:49 AM

Since you are currently receiving guidance in an open malware thread, http://www.bleepingcomputer.com/forums/topic345774.html, this thread will be closed, pending resolution/closing of that thread.

You should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

Until your malware thread is resolved/closed, the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

This thread is closed.

Louis

Edited by hamluis, 11 October 2010 - 10:50 AM.





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