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Being redirected and generic host process for win32 services


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#1 happycow

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Posted 09 October 2010 - 05:48 PM

Problem 1: For the last few days every time I google something I am redirected to another page.


Problem 2: A popup saying:
Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the midle of something, the information you were working on might be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Generic Host Process for Win32 Services. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.
Debug Send Error Report Don't Send


Any info, help or advice would be greatly appreciated!

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#2 happycow

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Posted 08 November 2010 - 02:41 AM

Please help, I'm unable to use internet explorer or firefox now :(

#3 boopme

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Posted 08 November 2010 - 12:17 PM

Hello,sorry for the delay.

Are you running XP??

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.

Click the Connections tab and click the LAN settings option.

Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.

Now check if the internet is working again.


now run FakeAlert Stinger.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 happycow

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Posted 09 November 2010 - 05:15 AM

Oh yes windows xp.

I tried that but Use a proxy... was already unchecked so i still couldn't use the internet to follow the next bit of your advice.

Thank you for trying to help me! :)

#5 happycow

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Posted 09 November 2010 - 05:30 AM

Oh! I checked the box, then unchecked it again and at the moment I am able to use internet explorer so I will now click your link

#6 happycow

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Posted 09 November 2010 - 11:03 AM

When I run FakeAlert Stinger should I click scan? and then do what?

#7 boopme

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Posted 09 November 2010 - 02:47 PM

Just scan and let it run.

Then Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
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#8 happycow

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Posted 10 November 2010 - 09:27 AM

Here's the report copy and pasted:



Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.13

10/11/2010 14:03:32
mbam-log-2010-11-10 (14-03-32).txt

Scan type: Quick scan
Objects scanned: 148889
Time elapsed: 1 hour(s), 12 minute(s), 27 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 19
Registry Values Infected: 5
Registry Data Items Infected: 5
Folders Infected: 12
Files Infected: 23

Memory Processes Infected:
C:\WINDOWS\system32\qtplugin.exe (Rootkit.Agent) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{14e6d991-db22-4661-981d-20c168d6847b} (Rogue.VirusHeat) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{2242513c-f5e9-41b3-bc89-4d9daf487450} (Rogue.VirusHeat) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{3b489b37-fc1b-45c8-b1ce-78d9aef5b336} (Rogue.VirusHeat) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{3d6a6e24-fdff-418e-a93d-9fbdcba377af} (Rogue.VirusHeat) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{3e318e44-0c35-4292-af91-18dd17795636} (Rogue.VirusHeat) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{495349a3-3a35-465f-88df-6ccfc1348246} (Rogue.VirusHeat) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{575e8879-d6cf-4992-a7fe-651da9277bcb} (Rogue.VirusHeat) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{76a15001-ff88-47ee-9e34-9f68e34246af} (Rogue.VirusHeat) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{819a1c55-735f-4696-8727-3772ec87ad26} (Rogue.VirusHeat) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{8dc7e656-ffbc-4ba2-af81-1c6c4fe04407} (Rogue.VirusHeat) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{a86bed71-2b56-4778-9c48-829a3d01c687} (Rogue.VirusHeat) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{ae119e11-cf86-43cb-91aa-1acf2bbf9ec6} (Rogue.VirusHeat) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{b5a1ce7f-011d-4475-98db-076aaf3b1d18} (Rogue.VirusHeat) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{b667f141-171c-4ac6-bd2b-8e0c646fb920} (Rogue.VirusHeat) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{da4f8351-05ef-4956-b9ab-1093b732436f} (Rogue.VirusHeat) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e1e4e46d-53b8-45dc-abf0-3e7adef79012} (Rogue.VirusHeat) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{83b0cadc-ea64-4ac6-822a-3ece95f44da6} (Rogue.VirusHeat) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\videoPl.chl (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\ugac (Rogue.PCSecureSystem) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Extensions\CmdMapping\{9034a523-d068-4be8-a284-9df278be776e} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\registrymonitor1 (Rootkit.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Products\compname (Rogue.SpyGuard) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Products\prodname (Rogue.PCVirusless) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Products\rdomain (Rogue.PCVirusless) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 93.188.162.244,93.188.160.54 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{3eacd287-fab0-4305-8c1c-62ac9fe56de1}\NameServer (Trojan.DNSChanger) -> Data: 93.188.162.244,93.188.160.54 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{571b6d9b-3da7-40fc-aac4-f4a96d59521a}\NameServer (Trojan.DNSChanger) -> Data: 93.188.162.244,93.188.160.54 -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\All Users\Application Data\SalesMon (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\SalesMon\Data (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368 (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\contexts (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Grace\Application Data\WinSpyControl (Rogue.WinSpyControl) -> Quarantined and deleted successfully.
C:\Documents and Settings\Grace\Application Data\WinSpyControl\Logs (Rogue.WinSpyControl) -> Quarantined and deleted successfully.
C:\Program Files\Starware368 (Adware.Starware) -> Quarantined and deleted successfully.
C:\Program Files\Starware368\bin (Adware.Starware) -> Quarantined and deleted successfully.
C:\Program Files\Starware368\icons (Adware.Starware) -> Quarantined and deleted successfully.
C:\WinSpyControl (Rogue.WinSpyControl) -> Quarantined and deleted successfully.
C:\WinSpyControl\AVQuar (Rogue.WinSpyControl) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\503_button_1b_def.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\503_button_1b_over.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\512_button_1b_def.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\512_button_1b_over.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\513_button_1b_def.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\513_button_1b_over.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\FindIt.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\FindItHot.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\findithotxp.png (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\finditxp.png (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\logo.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\logoxp.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\contexts\error.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\contexts\related.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\contexts\travel.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Grace\Application Data\WinSpyControl\PGE.dat (Rogue.WinSpyControl) -> Quarantined and deleted successfully.
C:\Documents and Settings\Grace\Application Data\WinSpyControl\Logs\threats.log (Rogue.WinSpyControl) -> Quarantined and deleted successfully.
C:\Documents and Settings\Grace\Application Data\WinSpyControl\Logs\update.log (Rogue.WinSpyControl) -> Quarantined and deleted successfully.
C:\Program Files\Starware368\Starware368Config.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Program Files\Starware368\icons\star_16.ico (Adware.Starware) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\qtplugin.exe (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Grace\Application Data\avdrn.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Jophis\Application Data\avdrn.dat (Malware.Trace) -> Quarantined and deleted successfully.

#9 boopme

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Posted 10 November 2010 - 11:07 AM

Hello greta progress. but MBAM did not update.
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.



Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 happycow

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Posted 10 November 2010 - 05:54 PM

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5091

Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.13

10/11/2010 22:43:12
mbam-log-2010-11-10 (22-43-12).txt

Scan type: Quick scan
Objects scanned: 193879
Time elapsed: 54 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 2
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\{90f20fa2-86f5-82f3-035f-e126f17f9065} (Trojan.ZbotR.Gen) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\registrymonitor2 (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\program files\microsoft\watermark.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.UserInit) -> Bad: (c:\windows\system32\userinit.exe,c:\program files\microsoft\watermark.exe,) Good: (userinit.exe) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Grace\Local Settings\Temp\268.tmp (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.
C:\Program Files\Microsoft\watermark.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Grace\Start Menu\Programs\Startup\sysqgv32.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Jophis\Start Menu\Programs\Startup\sysqgv32.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Documents\Server\admin.txt (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Grace\Application Data\Fyofxo\emeqd.exe (Trojan.ZbotR.Gen) -> Quarantined and deleted successfully.

#11 happycow

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Posted 10 November 2010 - 06:16 PM

I downloaded ATF cleaner and SUPERAntiSpyware but when I clicked on the icon to open SAS nothing happened. Am I doing something wrong?

#12 boopme

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Posted 10 November 2010 - 11:16 PM

There's something in here I do not like, so let's wait on SAS and see if we can perform an online scan.
Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 happycow

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Posted 12 November 2010 - 08:36 AM

I tried but when I click the start button after accepting the terms of use, I just get a blue window with a red x in the corner. Also, now I can only use internet explorer if I right click the icon and select Start without add-ons. Would that make a difference to anything?

#14 boopme

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Posted 12 November 2010 - 11:41 AM

I think we have a bad malware but i am trying to confirm. Let's try another Online tool. Als run the DDS scan after ..Just do not post the DDS yet.

Please perform this online scan: Kaspersky Webscan
Read the Requirements and Privacy statement, then select "Accept"
A dialogue box will appearing asking "Do you want to install this software?" Name: kavwebscan_unicode.cab
Select "Install" to download the ActiveX controls that allows ActiveScan to run.
When the download is complete it will say ready, click "Next"
Select a target to scan: Click on "My Computer"
When the scan is complete choose to save the results as "Save as Text"


Please go here....
Preparation Guide ,do only the "Create a DDS log" step.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 happycow

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Posted 13 November 2010 - 08:33 AM

Thank you for your help.

When I click on the link for Kaspersky Webscan it says the online scanner is unavailable, is that what I am supposed to use? Should I still run the DDS scan now?




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