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Cannot access Windows Update


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#1 T Nichols

T Nichols

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Posted 09 October 2010 - 03:36 PM

I am working on a laptop with Windows XP Home SP3 that was infected with various trojans, viruses, and spyware. I ran MalwareBytes and SuperAntiSpyware, as well as a virus scan with Panda Cloud Antivirus. All three scanners found multiple instances of various malware and successfully cleaned them. Most of the problems are gone now, with one exception. I still cannot get the computer to access Microsoft's windows update site (windowsupdate.microsoft.com and update.microsoft.com).

When I try to access the Windows Update website, I get an error stating "Internet Explorer cannot display the webpage". When I use Firefox to hit the same site, it says "The connection to the server was reset while the page was loading."

If I go to the secured SSL version of the site (https://.update.microsoft.com) I get to the site, but it displays the following error message:

The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem.

There is also an error number 0x80072EFF on the page.

Any idea what is going on here?

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