Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Cannot access Windows Update

  • Please log in to reply
No replies to this topic

#1 T Nichols

T Nichols

  • Members
  • 1 posts
  • Local time:10:19 AM

Posted 09 October 2010 - 03:36 PM

I am working on a laptop with Windows XP Home SP3 that was infected with various trojans, viruses, and spyware. I ran MalwareBytes and SuperAntiSpyware, as well as a virus scan with Panda Cloud Antivirus. All three scanners found multiple instances of various malware and successfully cleaned them. Most of the problems are gone now, with one exception. I still cannot get the computer to access Microsoft's windows update site (windowsupdate.microsoft.com and update.microsoft.com).

When I try to access the Windows Update website, I get an error stating "Internet Explorer cannot display the webpage". When I use Firefox to hit the same site, it says "The connection to the server was reset while the page was loading."

If I go to the secured SSL version of the site (https://.update.microsoft.com) I get to the site, but it displays the following error message:

The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem.

There is also an error number 0x80072EFF on the page.

Any idea what is going on here?

BC AdBot (Login to Remove)


0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users