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Internet disconnects


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11 replies to this topic

#1 mdjr

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Posted 09 October 2010 - 02:32 PM

Hello and thank you,
It seems that every three or four hours our computer will just lose all connection, even the modem shows we don't have one. We have had four cox repairmen come, and all claimed they had fixed a simple problem. They didn't. So whenever this happens all we can do is wait or repeatedly unplug and plug stuff. Obviously we have no clue what is going one. Can somebody help.

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#2 Broni

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Posted 09 October 2010 - 02:33 PM

Have they replaced the modem yet?

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#3 mdjr

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Posted 09 October 2010 - 03:47 PM

Modem replaced after failure of telephone and onsite tech assist failed. Two other things. On the bottom right toolbar clicking on the computer icon says you are connected but still won't go to Internet. Finally, going to control panel and opening network connections. the two things are connected (one is a motorola surfboard and the other is a marvel Yukon 1384)
Thanks for your help.

#4 Broni

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Posted 09 October 2010 - 09:31 PM

Let's check, if you really don't have a connection, or it's your browser misbehaving.
Next time, it happens....

1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$

and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.

=======================================================================

and....

Go Start>Run ("Start search" in Vista), type in:
cmd
Click OK (hit Enter in Vista).

At Command Prompt, paste this:
ipconfig /all>c:\ipconfig_all.txt&notepad c:\ipconfig_all.txt&exit
Hit Enter.

Copy and paste what you see in Notepad into a Reply here.

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#5 mdjr

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Posted 10 October 2010 - 04:42 PM

Pinging google.com [74.125.227.18] with 32 bytes of data:



Reply from 74.125.227.18: bytes=32 time=22ms TTL=58

Reply from 74.125.227.18: bytes=32 time=24ms TTL=58

Reply from 74.125.227.18: bytes=32 time=21ms TTL=58

Reply from 74.125.227.18: bytes=32 time=24ms TTL=58



Ping statistics for 74.125.227.18:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 21ms, Maximum = 24ms, Average = 22ms





-------------------------------------------------------------------------------------------------



Windows IP Configuration



Host Name . . . . . . . . . . . . : personal-9ff004

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : br.br.cox.net



Ethernet adapter Local Area Connection 7:



Connection-specific DNS Suffix . : br.br.cox.net

Description . . . . . . . . . . . : Motorola SURFboard SB5101 USB Cable Modem

Physical Address. . . . . . . . . : 00-25-F1-5B-F3-FA

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 174.64.8.105

Subnet Mask . . . . . . . . . . . : 255.255.254.0

Default Gateway . . . . . . . . . : 174.64.8.1

DHCP Server . . . . . . . . . . . : 172.19.113.19

DNS Servers . . . . . . . . . . . : 68.105.28.11

68.105.29.11

68.105.28.12

Lease Obtained. . . . . . . . . . : Sunday, October 10, 2010 6:32:36 AM

Lease Expires . . . . . . . . . . : Monday, October 11, 2010 6:32:36 AM



Thank you

#6 Broni

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Posted 10 October 2010 - 08:05 PM

Your connection is perfect.

Did you run my scripts, when you apparently "lost" connection?
What browser do you use?
Did you try different browser, when connection appears to be "lost"?

What AV program do you use?

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#7 mdjr

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Posted 12 October 2010 - 10:26 AM

Sorry, my son was trying to help. he sent information from a period when everything was working fine.

here is the data when we can't get onto the internet:

Ping request could not find host google.com. Please check the name and try again.

Windows IP Configuration
Host Name . . . . . . . . . . . . : personal-9ff004
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection 7:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Motorola SURFboard SB5101 USB Cable Modem
Physical Address. . . . . . . . . : 00-25-F1-5B-F3-FA
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.100.11
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.100.1
DHCP Server . . . . . . . . . . . : 192.168.100.1
Lease Obtained. . . . . . . . . . : Tuesday, October 12, 2010 6:56:50 AM
Lease Expires . . . . . . . . . . : Tuesday, October 12, 2010 6:57:10 AM

Modem status:
Power, receive, and PC activity lights are on. Send light is blinking. In a few moments the receive light will switch to blinking and the send light will go dark.

thanks for your help.

jr

#8 Broni

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Posted 12 October 2010 - 06:21 PM

Ping request could not find host google.com

In that case, the connection is really lost.

This is not going to be easy, since it doesn't happen all the time.
Do you have just one computer in your household?

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#9 mdjr

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Posted 12 October 2010 - 07:30 PM

I don't have another computer but if necessary i can work on that and get one plugged in.

there is a computer icon on the right hand side of the toolbar. left clicking this tells me that i have been connected for 3days, 11 hours, etc sending at 400mbps and recieving 0.

now, i won't pretend to know what a DNS is but it appears that is where my problem is
(DNS Suffix Search List. . . . . . : br.br.cox.net

Connection-specific DNS Suffix . : br.br.cox.net

is there a way to manually inject this someplace since it is absent when i can't get on to the internet?

is this issue primarily with Cox or is it with my computer?

thanks much.

jr

#10 Broni

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Posted 12 October 2010 - 09:09 PM

It's really hard to say. but this:

but if necessary i can work on that and get one plugged in

would be an excellent idea.
If you do so, we'll know, if it's computer issue or damn Cox issue.

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#11 mdjr

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Posted 13 October 2010 - 07:53 AM

Thanks. I should be able to get something set up tonight.

jr

#12 Broni

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Posted 13 October 2010 - 07:09 PM

Cool :thumbsup:

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