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Error 80070426 in windows update


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#1 devilswim3

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Posted 09 October 2010 - 02:12 PM

Hi,

When I try to install windows updates I get the error 80070426 saying windows encountered an unknown error. Can someone please help me?


Thanks,
Laurie

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#2 cryptodan

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Posted 09 October 2010 - 02:23 PM

Do you have any security applications running?

#3 devilswim3

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Posted 09 October 2010 - 02:25 PM

I have Norton Protection Center

#4 cryptodan

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Posted 09 October 2010 - 02:26 PM

Try stopping all services for Norton via Administrative Tools and Services and see if the issue is resolved.

#5 Broni

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Posted 09 October 2010 - 02:37 PM

Can you post WindowsUpdate.log located in C:\Windows?

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#6 devilswim3

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Posted 09 October 2010 - 02:42 PM

This is what is listed in Services:


Apple Mobile Device
Application Experience
Application Information
Application Layer Gateway Service
Automatic LiveUpdate Scheduler
Background Intelligent Transfer Service
Base Filtering Engine
Bonjour Service
Business Contact Manager SQL Server Startup Service
Certificate Propagation
Cisco AnyConnect VPN Agent
CNG Key Isolation
COM Host
COM+ Event System
COM+ System Application
Computer Browser
Cryptographic Services
DCOM Server Process Launcher
Desktop Window Manager Session Manager
DFS Replication
DHCP Client
Diagnostic Policy Service
Diagnostic Service Host
Diagnostic System Host
Distributed Link Tracking Client
Distributed Transaction Coordinator
DNS Client
eDataSecurity Service
eLock Service
eNet Service
ePower Service
eRecovery Service
eSettings Service
Extensible Authentication Protocol
Function Discovery Provider Host
Function Discovery Resource Publication
Google Software Updater
Google Update Service (gupdate)
Group Policy Client
Health Key and Certificate Management
Human Interface Device Access
IKE and AuthIP IPsec Keying Modules
Infrared monitor service
Interactive Services Detection
Internet Connection Sharing (ICS)
IP Helper
iPod Service
IPsec Policy Agent
KtmRm for Distributed Transaction Coordinator
LightScribeService Direct Disc Labeling Service
Link-Layer Topology Discovery Mapper
LiveUpdate
LiveUpdate Notice
lxdn_device
Microsoft .NET Framework NGEN v2.0.50727_X86
Microsoft iSCSI Initiator Service
Microsoft Office Diagnostics Service
Microsoft Software Shadow Copy Provider
MobilityService
Multimedia Class Scheduler
Net.Tcp Port Sharing Service
Netlogon
Network Access Protection Agent
Network Connections
Network List Service
Network Location Awareness
Network Store Interface Service
Office Source Engine
Parental Controls
Peer Name Resolution Protocol
Peer Networking Grouping
Peer Networking Identity Manager
Performance Logs & Alerts
Plug and Play
PnP-X IP Bus Enumerator
PNRP Machine Name Publication Service
Portable Device Enumerator Service
Print Spooler
Problem Reports and Solutions Control Panel Support
Program Compatibility Assistant Service
Protected Storage
Quality Windows Audio Video Experience
ReadyBoost
Remote Access Auto Connection Manager
Remote Access Connection Manager
Remote Procedure Call (RPC)
Remote Procedure Call (RPC) Locator
Remote Registry
Routing and Remote Access
Secondary Logon
Secure Socket Tunneling Protocol Service
Security Accounts Manager
Security Center
Server
Shell Hardware Detection
SL UI Notification Service
Smart Card
Smart Card Removal Policy
SNMP Trap
Software Licensing
SQL Server (MSSMLBIZ)
SQL Server Active Directory Helper
SQL Server Browser
SQL Server VSS Writer
SSDP Discovery
Superfetch
SupportSoft Sprocket Service (ddoctorv2)
Symantec Core LC
Symantec Event Manager
Symantec Lic NetConnect service
Symantec Settings Manager
System Event Notification Service
Tablet PC Input Service
Task Scheduler
TCP/IP NetBIOS Helper
Telephony
Terminal Services
Terminal Services Configuration
Themes
Thread Ordering Server
TPM Base Services
UPnP Device Host
User Profile Service
Viewpoint Manager Service
Virtual Disk
Volume Shadow Copy
WebClient
Windows Audio
Windows Audio Endpoint Builder
Windows Backup
Windows CardSpace
Windows Color System
Windows Connect Now - Config Registrar
Windows Defender
Windows Driver Foundation - User-mode Driver Framework
Windows Error Reporting Service
Windows Event Collector
Windows Event Log
Windows Firewall
Windows Font Cache Service
Windows Image Acquisition (WIA)
Windows Installer
Windows Management Instrumentation
Windows Media Center Extender Service
Windows Media Center Receiver Service
Windows Media Center Scheduler Service
Windows Media Center Service Launcher
Windows Media Player Network Sharing Service
Windows Mobile-2003-based device connectivity
Windows Mobile-based device connectivity
Windows Modules Installer
Windows Presentation Foundation Font Cache 3.0.0.0
Windows Remote Management (WS-Management)
Windows Search
Windows Time
Windows Update
WinHTTP Web Proxy Auto-Discovery Service
Wired AutoConfig
WLAN AutoConfig
WMI Performance Adapter
Workstation
XAudioService

#7 cryptodan

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Posted 09 October 2010 - 02:43 PM

Disable/stop:

Symantec Core LC
Symantec Event Manager
Symantec Lic NetConnect service
Symantec Settings Manager
System Event Notification Service



#8 devilswim3

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Posted 13 October 2010 - 04:53 PM

still nothing... and here is the windows update log

2010-10-13 17:51:08:126 1128 1444 Agent * Found 33 updates and 67 categories in search; evaluated appl. rules of 1252 out of 2422 deployed entities
2010-10-13 17:51:09:382 1128 1444 Agent *********
2010-10-13 17:51:09:383 1128 1444 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2010-10-13 17:51:09:383 1128 1444 Agent *************
2010-10-13 17:51:09:413 1128 10ec AU >>## RESUMED ## AU: Search for updates [CallId = {10CF70DF-C657-4002-B364-6463AC2079BE}]
2010-10-13 17:51:09:413 1128 10ec AU # 33 updates detected
2010-10-13 17:51:09:734 1128 1444 DnldMgr *************
2010-10-13 17:51:09:735 1128 1444 DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdatesWuApp]
2010-10-13 17:51:09:735 1128 1444 DnldMgr *********
2010-10-13 17:51:09:735 1128 1444 DnldMgr * Call ID = {97140C3E-9284-4DF1-A557-784E6545B0F7}
2010-10-13 17:51:09:735 1128 1444 DnldMgr * Priority = 3, Interactive = 1, Owner is system = 1, Explicit proxy = 0, Proxy session id = 1, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}
2010-10-13 17:51:09:735 1128 1444 DnldMgr * Updates to download = 1
2010-10-13 17:51:09:735 1128 1444 Agent * Title = Update for Windows Vista (KB2141007)
2010-10-13 17:51:09:735 1128 1444 Agent * UpdateId = {1FA3F419-606F-493E-8946-B50713588BEF}.103
2010-10-13 17:51:09:735 1128 1444 Agent * Bundles 1 updates:
2010-10-13 17:51:09:735 1128 1444 Agent * {F3B4E903-026B-4132-917C-B05583E0C63F}.103
2010-10-13 17:51:09:751 1128 10ec AU #########
2010-10-13 17:51:09:751 1128 10ec AU ## END ## AU: Search for updates [CallId = {10CF70DF-C657-4002-B364-6463AC2079BE}]
2010-10-13 17:51:09:751 1128 10ec AU #############
2010-10-13 17:51:09:751 1128 10ec AU No featured updates notifications to show
2010-10-13 17:51:09:751 1128 10ec AU Setting AU scheduled install time to 2010-10-14 07:00:00
2010-10-13 17:51:09:772 1128 1444 DnldMgr *********** DnldMgr: New download job [UpdateId = {0DD0D5E6-CB5D-4B27-93AD-DD5A42650742}.100] ***********
2010-10-13 17:51:09:772 1128 1444 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 0DD0D5E6-CB5D-4B27-93AD-DD5A42650742 is "PerUpdate" regulated and can NOT download. Sequence 7013 vs AcceptRate 0.
2010-10-13 17:51:09:772 1128 1444 DnldMgr * Update is not allowed to download due to regulation.
2010-10-13 17:51:09:772 1128 1444 DnldMgr *********** DnldMgr: New download job [UpdateId = {AB6B2825-24C6-449D-836E-4B653BD22608}.100] ***********
2010-10-13 17:51:09:772 1128 1444 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update AB6B2825-24C6-449D-836E-4B653BD22608 is "PerUpdate" regulated and can NOT download. Sequence 7013 vs AcceptRate 0.
2010-10-13 17:51:09:772 1128 1444 DnldMgr * Update is not allowed to download due to regulation.
2010-10-13 17:51:09:772 1128 1444 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 0DD0D5E6-CB5D-4B27-93AD-DD5A42650742 is "PerUpdate" regulated and can NOT download. Sequence 7013 vs AcceptRate 0.
2010-10-13 17:51:09:772 1128 1444 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update AB6B2825-24C6-449D-836E-4B653BD22608 is "PerUpdate" regulated and can NOT download. Sequence 7013 vs AcceptRate 0.
2010-10-13 17:51:09:773 1128 1444 DnldMgr *********** DnldMgr: New download job [UpdateId = {F3B4E903-026B-4132-917C-B05583E0C63F}.103] ***********
2010-10-13 17:51:09:773 1128 1444 DnldMgr * Queueing update for download handler request generation.
2010-10-13 17:51:09:774 1128 1444 DnldMgr Generating download request for update {F3B4E903-026B-4132-917C-B05583E0C63F}.103
2010-10-13 17:51:10:119 1128 10ec AU Currently showing Progress UX client - so not launching any other client
2010-10-13 17:51:10:175 1128 1444 Handler Generating request for CBS update F3B4E903-026B-4132-917C-B05583E0C63F in sandbox C:\Windows\SoftwareDistribution\Download\4ad455689685ac7fb132b195b5e6fe11
2010-10-13 17:51:10:175 1128 1444 Handler Selected payload type is ptExpress
2010-10-13 17:51:10:264 1128 1444 Handler UH: DpxRestoreJob returned 0x80070002
2010-10-13 17:51:10:264 1128 1444 Handler Detected download state is dsHavePackage
2010-10-13 17:51:10:547 1128 10ec AU AU checked download status and it changed: Downloading is not paused
2010-10-13 17:51:11:222 1128 a10 AU Getting featured update notifications. fIncludeDismissed = true
2010-10-13 17:51:11:222 1128 a10 AU No featured updates available.
2010-10-13 17:51:36:339 1128 a10 Handler FATAL: CBS called Error with 0x80070426,
2010-10-13 17:51:36:354 1128 1444 Handler FATAL: UH: 0x80070426: Async stage operation failed in CUHCbsHandler::StageCbsPackage
2010-10-13 17:51:36:365 1128 1444 Handler FATAL: Request generation for CBS update complete with hr=0x80070426 and pfResetSandbox=0
2010-10-13 17:51:36:365 1128 1444 Handler FATAL: Error source is 106.
2010-10-13 17:51:36:365 1128 1444 DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GenerateDownloadRequest failed with 0x80070426.
2010-10-13 17:51:36:365 1128 1444 DnldMgr Error 0x80070426 occurred while downloading update; notifying dependent calls.
2010-10-13 17:51:36:697 1128 1444 DnldMgr *********** DnldMgr: New download job [UpdateId = {0DD0D5E6-CB5D-4B27-93AD-DD5A42650742}.100] ***********
2010-10-13 17:51:36:697 1128 1444 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 0DD0D5E6-CB5D-4B27-93AD-DD5A42650742 is "PerUpdate" regulated and can NOT download. Sequence 7013 vs AcceptRate 0.
2010-10-13 17:51:36:697 1128 1444 DnldMgr * Update is not allowed to download due to regulation.
2010-10-13 17:51:36:698 1128 1444 DnldMgr *********** DnldMgr: New download job [UpdateId = {AB6B2825-24C6-449D-836E-4B653BD22608}.100] ***********
2010-10-13 17:51:36:698 1128 1444 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update AB6B2825-24C6-449D-836E-4B653BD22608 is "PerUpdate" regulated and can NOT download. Sequence 7013 vs AcceptRate 0.
2010-10-13 17:51:36:698 1128 1444 DnldMgr * Update is not allowed to download due to regulation.
2010-10-13 17:51:36:698 1128 1444 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 0DD0D5E6-CB5D-4B27-93AD-DD5A42650742 is "PerUpdate" regulated and can NOT download. Sequence 7013 vs AcceptRate 0.
2010-10-13 17:51:36:698 1128 1444 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update AB6B2825-24C6-449D-836E-4B653BD22608 is "PerUpdate" regulated and can NOT download. Sequence 7013 vs AcceptRate 0.
2010-10-13 17:51:36:700 1128 1444 Agent *********
2010-10-13 17:51:36:700 1128 1444 Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdatesWuApp]
2010-10-13 17:51:36:700 1128 1444 Agent *************
2010-10-13 17:51:36:701 1128 1444 Report REPORT EVENT: {1705A4AC-BA1D-4785-AEA8-2E6563D64B46} 2010-10-13 17:47:38:289-0400 1 161 106 {5D32C3C1-FB8A-40F6-A8A6-6353C363EE9D} 100 80070426 AutomaticUpdatesWuApp Failure Content Download Error: Download failed.
2010-10-13 17:51:36:701 1128 1444 Report REPORT EVENT: {1225ADAF-710B-45BD-B3D5-F9C0770ED924} 2010-10-13 17:47:40:235-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎Thursday, ‎October ‎14, ‎2010 at 3:00 AM: - Cumulative Update for Media Center for Windows Vista (KB982480) - Cumulative Security Update for ActiveX Killbits for Windows Vista (KB980195)
2010-10-13 17:51:36:701 1128 10ec AU >>## RESUMED ## AU: Download update [UpdateId = {1FA3F419-606F-493E-8946-B50713588BEF}]
2010-10-13 17:51:36:701 1128 10ec AU # WARNING: Download failed, error = 0x80070426
2010-10-13 17:51:36:702 1128 10ec AU AU checked download status and it changed: Downloading is paused
2010-10-13 17:51:36:702 1128 10ec AU Setting AU scheduled install time to 2010-10-14 07:00:00
2010-10-13 17:51:36:703 1128 10ec AU Currently showing Progress UX client - so not launching any other client
2010-10-13 17:51:36:735 1128 1444 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2010-10-13 17:51:36:735 1128 1444 Report WER Report sent: 7.4.7600.226 0x80070426 5D32C3C1-FB8A-40F6-A8A6-6353C363EE9D Download 106 Unmanaged
2010-10-13 17:51:36:736 1128 1444 Report CWERReporter finishing event handling. (00000000)
2010-10-13 17:51:37:916 1128 a10 AU BeginInteractiveInstall invoked for Install
2010-10-13 17:51:37:919 1128 a10 AU Auto-approved 0 update(s) for install (for Ux), installType=0
2010-10-13 17:51:37:919 1128 a10 AU WARNING: BeginInteractiveInstall failed, error = 0x8024000C
2010-10-13 17:51:38:319 1128 172c AU AU received handle event
2010-10-13 17:51:38:319 1128 172c AU No featured updates notifications to show
2010-10-13 17:51:38:320 1128 172c AU UpdateDownloadProperties: 1 download(s) are still in progress.
2010-10-13 17:51:38:320 1128 172c AU WARNING: Failed to change download properties of call, error = 0x80070057
2010-10-13 17:51:38:322 1128 172c AU Triggering Offline detection (non-interactive)
2010-10-13 17:51:38:322 1128 172c AU AU setting pending client directive to 'Install Complete Ux'
2010-10-13 17:51:38:322 1128 172c AU WARNING: Pending directive, 'Install Complete Ux', is not applicable
2010-10-13 17:51:38:322 1128 172c AU AU setting pending client directive to 'Install Approval'
2010-10-13 17:51:38:349 1128 172c AU #############
2010-10-13 17:51:38:349 1128 172c AU ## START ## AU: Search for updates
2010-10-13 17:51:38:349 1128 172c AU #########
2010-10-13 17:51:38:354 1128 172c AU <<## SUBMITTED ## AU: Search for updates [CallId = {815BF6A9-A168-4FA4-A8F4-54861B7CADAD}]
2010-10-13 17:51:38:354 1128 1444 Agent *************
2010-10-13 17:51:38:354 1128 1444 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2010-10-13 17:51:38:354 1128 1444 Agent *********
2010-10-13 17:51:38:354 1128 1444 Agent * Online = No; Ignore download priority = No
2010-10-13 17:51:38:354 1128 1444 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2010-10-13 17:51:38:354 1128 1444 Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2010-10-13 17:51:38:354 1128 1444 Agent * Search Scope = {Machine}

#9 Broni

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Posted 13 October 2010 - 07:54 PM

We have this error listed:

Update is not allowed to download due to regulation

It may be caused by several factors.

Let's get some more details on your issue...

Does the issue happen with all of your updates?
Do you have automatic updates enabled, or disabled?

Did you try to download single update manually and try to install it?

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