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Can't find drivers for my laptop


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#1 PhOeNiX559

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Posted 09 October 2010 - 01:08 AM

Hello y'all,

Well, the issue I'm having is that i reformatted my laptop to do a fresh install of XP, before i did this i backed up my drivers on an external hard drive, which crashed shortly after i completed the fresh install of xp... so i have been trying to reinstall all my drivers, and have successfully (or at least i believe it was successfully...) installed most of my drivers except two.

the fist one is a PCI Modem with ven 1002, dev 4378, which after doing some research is an ATI SB400 AC97 Modem Controller.

The second is the Video Controller Ven 1002 dev 5955, which is ATI mobility radeon xpress 200.

I have found drivers for these from HP by using the PCIDatabase.com website, but once i try to install them they tell me
"INF error video driver not found." and "setup was unable to complete the installation try to setup your display adapter with standard VGA driver before running setup." when i try to install both of these.

Also, for some reason my laptop doesn't have sound either, even though the device manager doesn't show that my audio driver is not functioning (this is why i say i believe i installed them correctly...)

can someone please help me fix my laptop.


oh yeah i forgot to mention my laptop is a compaq presario v2000. any other information that is needed please ask.

Edited by PhOeNiX559, 09 October 2010 - 01:10 AM.


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#2 Platypus

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Posted 09 October 2010 - 05:19 AM

I'll admit to being a little puzzled. Is there a reason you would not simply download the appropriate drivers for the model of Presario you have?:

http://h20000.www2.hp.com/bizsupport/TechS...SeriesId=432985

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#3 noknojon

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Posted 09 October 2010 - 05:23 AM

Hi -
Use these only if the link from Platypus will not fully help you -
(ATI SB400 AC97 Modem Controller) This device in some places is also called an audio/sound controller - Just re checking it -
Re: DRIVER NEEDED: ATI IXP SB400 AC'97 Audio Controller (Windows XP Home)
sp31635.exe will work for the ati sb400 audio device
File is available at hp.com
Requires forceful install!
Chose to select device from list >select modem then click have disk and navigate to the folder where you extracted the drivers
sp32338.exe will work the same way for the modem

Edited to add second link -

Edited by noknojon, 09 October 2010 - 05:36 AM.


#4 PhOeNiX559

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Posted 09 October 2010 - 01:12 PM

I'll admit to being a little puzzled. Is there a reason you would not simply download the appropriate drivers for the model of Presario you have?:

http://h20000.www2.hp.com/bizsupport/TechS...SeriesId=432985


Actually i did go there first, however some of the drivers didn't make sense to me (ie the graphics driver was for an intel chipset, whereas my computer is using ATI drivers) And the audio drivers i downloaded from there failed to install.

Hi -
Use these only if the link from Platypus will not fully help you -
(ATI SB400 AC97 Modem Controller) This device in some places is also called an audio/sound controller - Just re checking it -
Re: DRIVER NEEDED: ATI IXP SB400 AC'97 Audio Controller (Windows XP Home)
sp31635.exe will work for the ati sb400 audio device
File is available at hp.com
Requires forceful install!
Chose to select device from list >select modem then click have disk and navigate to the folder where you extracted the drivers
sp32338.exe will work the same way for the modem

Edited to add second link -


Thank you very much for the links and the tip on the force install. it hadn't occur to me to force install them, which actually worked.

Sound is still not functioning so i'm going to try and uninstall and reinstall the realtec ac97 sound drivers. Ill let you guys know how it went in a few.

#5 PhOeNiX559

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Posted 09 October 2010 - 03:08 PM

i reinstalled the latest driver on realtecs webpage, and i checked my sound driver and it states that the device cannot start (code 10). any ideas?

#6 Platypus

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Posted 09 October 2010 - 04:11 PM

Which model is your laptop?

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#7 PhOeNiX559

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Posted 09 October 2010 - 05:41 PM

well, according to the sticker on the bottom of the laptop its a presario v2000, p/n pv898av.
it has a mobile amd semprom procesor 2800+ , and xp home.

#8 noknojon

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Posted 09 October 2010 - 10:57 PM

Hi -
here is a link from Cnet for the audio driver you listed - Cnet Downloads
Or a similar one from Brothersoft http://www.brothersoft.com/realtek-ac97-au...load-65159.html - See if either works -
Both are listed for XP -

Edited to add second D/load -

Edited by noknojon, 09 October 2010 - 11:04 PM.


#9 Broni

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Posted 09 October 2010 - 11:02 PM

i reinstalled the latest driver on realtecs webpage, and i checked my sound driver and it states that the device cannot start (code 10). any ideas?

Did you install chipset driver?

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#10 PhOeNiX559

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Posted 09 October 2010 - 11:23 PM

Hi -
here is a link from Cnet for the audio driver you listed - Cnet Downloads
Or a similar one from Brothersoft http://www.brothersoft.com/realtek-ac97-au...load-65159.html - See if either works -
Both are listed for XP -

Edited to add second D/load -


Well, the file that downloaded was the same one that i had previously installed. retried it using the second link to no avial.

i reinstalled the latest driver on realtecs webpage, and i checked my sound driver and it states that the device cannot start (code 10). any ideas?

Did you install chipset driver?



well, according to the device manager nothing is missing. so i think i did. The only thing it says is that the device can't be started. how could i verify that the chipset driver is installed correctly?


Edited to add quotes to clarify to whom i was responding to -

Edited by PhOeNiX559, 09 October 2010 - 11:29 PM.


#11 Broni

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Posted 10 October 2010 - 12:08 AM

how could i verify that the chipset driver is installed correctly?

To reinstall XP, did you use regular XP CD, or some recovery CD?

Download System Information for Windows: http://www.gtopala.com/siw-download.html to your Desktop.
Get SIW Standalone (English-Only).
Double click on siw.exe to run the program.
Go File>Create Report File>HTML
Save the file to known location.
Zip the file, and attach it to your next reply.

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#12 PhOeNiX559

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Posted 10 October 2010 - 12:54 AM

Here is the SIW file.

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#13 Broni

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Posted 10 October 2010 - 10:32 AM

Your southbridge driver is HERE
Enter validation code and on the next page click on 10-9_xp32-64_sb.exe <<-- Backup Server

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